Business ProfileforBank Five Nine

BBB,I just received a "Charge Off" Threat from Bank 5-9 for an unnecessary $1,500 "reversal of funds" that my wife (*****************************) did not authorize to ******** Movers (in *******). Our family moved in June to ***** and Bank 5-9 is trying to say we did so in August (when the charge occurred) and thus credited the fraud we reported and also alleges we moved in August, not June...In Junewe renteda Penske truck and drove ALL our belongings to ***** andin August noticed a fraudulent movers charge on our account and notified Bank 5-9 of the fraud who then creditedour account.Today I received US mail that threatens a "Charge Off" of our overdraft account! We did not authorizeAmerican Movers to do anything, we were credited the $1500 they fraudulentlytook but then BANK 5-9 gave them the moneyback and is threatening to forcibly and with FEE close our bank account, write the debt off, and besides steal our money, cause us a negative credit hit!BBB please help mitigate getting ourfraudulentlytaken money back and also mitigate this threatenedcredithit of a charge-off for money my wife did not authorize. Bank 5-9 is causinghavoc instead of helping customersget theirhard earned money back!American Movers is a scam that hasn't done anything for us, sent us any trucks, just taken our $1500 and now causing the forced closing of our bank account. This is terrible, please help mitigate.If needed I can provide pictures of our moving truck and expenses driving down from ** to ***** (i.e. Penske truck,gas, hotel)? I can even show all the pictures of our moving items in June and when we closed on the house IN *****? We have not been back to ********* or have anything in Wisconsinsince we left in June. Ironically, I think most of the move to ***** charges were in the Bank 5-9 account. Others were in a credit card account (****) that got bought out by **** so I will look but am unsure if I will be able to see everything but I should not have to be the detective here, as I knowwe did not authorizethe $1,500 movingexpense for a move we had already made?! I have provided all this informationto Bank 5-9 and they gave the refund and then confirmed my wife had not made the signature of authorizedit, so please have BANK 5-9 just give us our $1,500 back, close the account (without penalty or negative credit detriment) and send us a cashier's check for the remainingbalance.I do not understandwhy Bank 5-9 is forcibly closing our bank account and not helping get our money back?! My wife ******** did not ever sign or establish anything with American Movers and we originally got the money refunded but then forcibly and in a sneaky way, the money was taken back (e.g. I awoke one morningand looked at the bank accountand viewed the -$1,500 from Bank 5-9 but did not receive anycommunication aboutit from them; just BAM, our money was gone). This experience has been Terrible business culture and lack of customer care communication.Thank you for yourcontinued help,************ ********************* Ph.D.