Complaints

This profile includes complaints for Wisconsin Ignition Interlock Devices, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Wisconsin Ignition Interlock Devices, Inc. has 14 locations, listed below.

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  Wisconsin Ignition Interlock Devices, Inc.

  169 E Wisconsin Ave Oconomowoc, WI 53066-3062

  
• 

  Wisconsin Ignition Interlock Devices, Inc.

  505 Nathan Ln Unit 3 Elkhorn, WI 53121-1860

  
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  Wisconsin Ignition Interlock Devices, Inc.

  1272 Lang St Ste 2 West Bend, WI 53090-2661

  
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  Wisconsin Ignition Interlock Devices, Inc.

  9730 N Granville Rd Ste C Mequon, WI 53097-3503

  
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  Wisconsin Ignition Interlock Devices, Inc.

  422 E Oak St Suite 3 Oak Creek, WI 53154-1145

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/06/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Many hidden fees. Even if you can't read the device and it malfunctions they will still charge you late fees that are apparently unavoidable. I tried reasoning with management ***** and had no resolve!

  

  Business Response

  Date: 08/07/2024

  Our manager reached out today to contact the customer.  Waiting to hear back from the customer.  

• Initial Complaint

  Date:07/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are required by law to have an interlock system put in our vehicle for my son to drive back-and-forth to work. We had the interlock installed and immediately there was problems with the vehicle not starting it work good for about four days and then he couldnt get it started. They sold us a code for 30 bucks to get the vehicle running and when we took it in to get it fixed the technician could not get it to work and left my son stranded at their service center. We had to disconnect the battery which is a violation And they keep charging us every time to reset the unit. Weve only had the unit for about a month six weeks and the vehicle will not start and they keep charging for codes above and beyond the monthly charge of 100 and some odd dollars. Their customer service department can fix the problem With a code to enter but they refused to do so even though the machine is not working 90% of the time.

  

  Business Response

  Date: 07/29/2024

  ***** has been informed that there is an issue with his battery and/or vehicle.  He had loose battery terminals, and a lot of after market wiring for stereo amps.  All of which could be effecting the vehicles power.   The battery tested low at his fix appt and he was told to tighten terminals and likely replace the battery given how often his battery is dying.  He is locked out because he had another power loss and he didnt come in to get it reset in time.  He has only paid for one unlock code so far.  He would not need to pay for the code if he came in during the 7 day warning before lock out.  There is nothing we can fix, he needs to fix the power issue to his vehicle.  Then run the vehicle regularly to keep the battery sufficiently charged to maintain power to the vehicle and the interlock device.  ALL ********************** certified by the state, regardless of device manufacturer, take a draw from the battery, so this would occur regardless of whatever device would be used for his interlock requirement.  Please contact us if further advisement is necessary.  Thank you.

• Initial Complaint

  Date:07/06/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Wisconsin ignition interlock took an unauthorized amount of money from my account after I told them i wanted no contact. Im not under contract with them

  

  Business Response

  Date: 07/08/2024

  Hello, our manager is going to reach out to you.  They will likely be calling from and 800 number, just so you are aware, that it isn't a spam caller.  Thanks, ****

• Initial Complaint

  Date:04/02/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  By law, I need a breathalyzer installed in my car. The first device this company gave me was subcontracted. I could never get through to this other company for technical support. After a technical issue and a $159 tow truck bill the company offered to have one of their devices installed in the car to make my life easier. Since their device has been installed it has had nothing but technical issues. I provide the company with video evidence of the way it malfunctions. It does not strike me as safe that I have to mess with a malfunctioning device while driving. They recently changed the cord to my device. This did not solve my problems. The customer service manager says things that insinuate that the device doesnt work because I dont know how to use it. Whenever I call for help, they do not believe my claims about the way the device is malfunctioning and maintain that I do not know how to use it. They said if I schedule another diagnostic appointment that I need to pay ON TOP of what I already pay.

  

  Business Response

  Date: 04/03/2024

  Hello, we are not clear on what the consumer is requesting, could it be made more specific?  Is it a fix, or monetary compensation, and what is the monetary amount the client is seeking in relation to?

   

  Customer Answer

  Date: 04/03/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I want my device fixed.
  
  Regards,
  
  ***********************
  

• Initial Complaint

  Date:03/25/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had my device installed a year ago and set up an autopay to have my monthly payments made. For the month of March, Attached Invoice, I am being charged $35 Declined Payment Fee. I asked to have this removed because I never had issues in the past with a payment. My credit card is valid until 10/25 and have more than enough available balance to cover my monthly fee. I am being told that I have to pay this $35 which I believe to be unfair since some kind of error happened on their end. I paid the regular amount of $85.78, Attached receipt, but am still being told to pay the $35 or I can stop getting credit for time with the device which can prolong the amount of time the *** must remain in my vehicle and my account may be turned over to a collections agency which will negatively impact my credit score.

  

  Business Response

  Date: 03/27/2024

  Hello, 

  There wasn't an error on our end, but I trust you did have money in the account.  It appears there was some issue with the card used, not necessarily the funds in the account.  The payment did decline and with the declined payment we were told that the card holder should contact the card issuer and address a verification or security concern that was interfering with money movement processing.

  It appears the issuer declined payment and doesn't have anything to do with our company.  We simply received the fee for failed payment and passed the fee on to the customer. 

  Customer Answer

  Date: 03/27/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  For a whole year, my card was setup on autopay and never had any issues with my payment. I would appreciate a refund for the $35 since I have already paid the $120.85 through my PayPal. I don't have a problem paying for my service, but any extra fees I don't feel I should have to pay them since I was under the impression that everything was fine.
  
  Regards,
  
  *********************

  

  Business Response

  Date: 03/28/2024

  This has been resolved through contacting the client directly.

  Customer Answer

  Date: 04/01/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I am still waiting to receive promised $35. 
  
  Regards,
  
  *********************

  

  Business Response

  Date: 04/01/2024

  Please check mail tomorrow.

• Initial Complaint

  Date:01/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company installed the *** on 12/18/23. I very quickly started having problems with it providing false positives whenever the temperature is colder. It also drains my vehicle battery. I missed work on 1-17-24 because the vehicle wouldnt start. My vehicle has been stranded at my work since 1-20-24 because the battery was drained because the *** flickers on and off but does not actually function. As noted in other complaints, the business claims on its website that they offer mobile assistance, but I have been trying to reach them for 4 days now to no avail. They did call me back at around 8am on 1/24 but I was not with my vehicle because it is stranded at my work. I told them I would be back by the vehicle in the afternoon and went to work early so I could call them. I called them when I told them I would but just sat on hold until I had to hang up to go into work. On 1-23-24 I installed a brand new battery. Even though the vehicle clearly has power I cannot start my truck because now the *** will not boot all the way up. I need a reliable vehicle! I have discussed with an attorney and if I cannot get this resolved through the BBB then the next step will be to go the attorney route. I need the business to call me tomorrow **** around 2:45pm when Ill be near work and can attempt to reset the device with them or to provide me with advance notice of a better time that works for them to call me so that I can get a ride out to my vehicle. I also would like them to provide me a prorated discount of the monthly fee that I am paying for all the days that Ive been unable to use the device.

  

  Business Response

  Date: 01/25/2024

  Hello, I have requested someone contact you at the given time, and will respond further after further information is gathered.  We do offer mobile services. Please let me know how you attempted to contact us the last 4 days, and what phone number you used so I can search our call records.  We do have a chat feature as well to contact us  online immediately at our customer service website.  I can send you a link to the website if you are not aware of it.  I ran a report and didn't see any missed chats so I am assuming this was a call you attempted. 

  The device cannot provide a false positive because it is alcohol specific. However some other alcohol product may be causing it to trigger the alcohol sensor other than alcohol in alcoholic beverages.  The battery is important and why we have a whole page devoted to the battery in our training application.  All ignition interlock devices regardless of manufacturer take a draw on the battery.  Therefore if the previous battery wasn't so strong, the combination of the recent extreme cold and the draw from the device on the battery could be enough to make a marginal battery fail.  The *** flickering on and off is exactly what I would expect in the instance of a drained battery.  Now that you have a new battery it sounds like the device may just need to be reset.   Of course we will troubleshoot the issue with you on  your call later.   My response is with the limted knowledge I have based on the complaint, but we will be able to diagnose the issue much better on a call.   

  Customer Answer

  Date: 01/25/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear

  It is 3:00 pm now and I have not received any call from the business that they said Id receive. I tried to attach a screenshot of some of the different numbers I have tried to call the business at but BBB will not accept the file upload.
  

   

  My wife is now by my vehicle and will be trying to contact the company since I have to go into work. 

  
  Regards,
  
  ***************************

  

  Business Response

  Date: 01/26/2024

  I believe this reply came in before our tech serviced the device.  I believe the issue has been corrected.  

• Initial Complaint

  Date:04/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 14th I took my car in to have the *** removed. While they removed the device from car they cut the wire for the handsfree micro phone. The tech said he fixed it. However found that it was still broken later. I called and was transferred to a sales manager. I left a voice mail. They did call me back to tell me that they were not the right person. They also told me that they had sent a message to the correct person to get this resolved. I have not received a call back from this manager yet. Keep in mind i had to pay to have the device removed and end up with something else broken. This is the second time I have worked with this company and the second time they have broken additional things.

  

  Business Response

  Date: 04/29/2023

  We have reached out to the client and are addressing this issue.  

   

  Thank you.

   

  Wisconsin IID