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Business Profile

Hardware Sales

Kitz & Pfeil Ace Hardware

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hardware Sales.

Complaints

This profile includes complaints for Kitz & Pfeil Ace Hardware's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Kitz & Pfeil Ace Hardware has 5 locations, listed below.

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    • Kitz & Pfeil Ace Hardware

      427 N. Main Street Oshkosh, WI 54901-4907

    • Kitz & Pfeil Ace Hardware

      1212 Appleton Rd. Menasha, WI 54952-1502

    • Kitz & Pfeil Ace Hardware

      1919 E. Calumet St Appleton, WI 54915-4741

    • Kitz & Pfeil Ace Hardware

      780 Greentree Mall Berlin, WI 54923

    • Kitz & Pfeil Ace Hardware

      40 E. 1st St. Fond Du Lac, WI 54935-4204

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:03/26/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was searching a product online when I found it's available at a great price in a store 44 minutes from home. I sent my brother screenshots of the item I was looking for which was simple tomato cages. They were advertised at ace hardware for the Berlin store being at $9.99 for a 25 pack online for free delivery or instore (curbside) pickup. Upon my brother visiting the store, he was not given that price and ultimately came home empty handed, but informed me that that's not the price and that the store gets recieves them from vendors in packs of 25. After knowing he left the store empty handed, I looked it up on line and I see it was still advertised at the price of 9.99 for a 25 pack. I took a couple screenshots of the listing as well as a video showing the whole listing. This advertised price was not honored and it's disappointing to have that happen. I feel like the right thing to do would have been to would be honor the advertised price and update any inaccuracy in current product listing. I don't want to get anyone in trouble, that's not my goal; I'm simply trying to get going on my garden all the while enjoying the prices that are advertised for consumers. I tried reaching out to ace hardware through both e-mail and there hasn't been any response. When I reached out via telephone, I was not able to meet any resolve. I don't know why, but I'm under the impression that if a price is listed by a business, and a customer is told a different price; that the advertised price is to be honored. I wanted 3 packs of 25 peices at $9.99 per pack as I clearly read on thier website, not the 3-4 dollars each that my brother told me they wanted. Is there anything that can be done to resolve this issue that doesn't make me feel like I'm losing out

    Kitz & Pfeil Ace Hardware is NOT a BBB Accredited Business.

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