ComplaintsforNorthwest Sanitary, Inc.
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Complaint Details
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Initial Complaint
01/13/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Business came by and claims they pumped my septic tank without my permission. I did not need nor did I request the service. They have sent me two bills despite having been informed of their mistake.Business response
01/20/2022
In response to the customer complaint ID#******** that was filed on 1/13/22.
The customer in question has a shared driveway with his son-in-law, we were called and asked to service the son-in-laws tank. Our driver made the mistake of servicing Mr ********** tank.
It was an honest mistake and as ********************* has been a long time customer we did not expect this reaction.
We have closed Mr ********* account and there is no balance due nor will he receive another invoice for our mistake.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.