Complaints
This profile includes complaints for Foundation Finance Company, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 45 total complaints in the last 3 years.
- 18 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/21/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In April 2024, I contracted with a roofing company to replace my roof, install reflective material and blown in insulation. The work was complete in May 2024, the price, $46,254.25. I have been paying $1,000.00 per month for the past 10 months, higher than the required amount. These payments are not correctly shown in reduced costs. I continue to receive a message on my bill stating 'You must pay off the promotional balance in full to avoid charges". I do not know what promotional program I am paying or the additional charges. Statements don't make any sense, the balance is different every month, In March the statement showed my balance at $41,735.92. I can't find how they are coming up with these numbers. I have attached my ******************* Response
Business Response
Date: 05/01/2025
Please find Foundation Finance Company's response to complaint ******** attached.
Foundation Finance Company
*******************
Suite B100
*******************Initial Complaint
Date:02/11/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to formally lodge a complaint against Foundation Finance Company, LLC, located at **************************************. This company has engaged in deceptive and unlawful business practices, particularly concerning its handling of consumer debts discharged through ************* December 2017, I was solicited by a company offering a water filtration system and was subsequently referred to Foundation Finance Company, LLC for financing. However, due to financial hardship, I filed for federal bankruptcy protection in December 2019 (Case No. 2:19-bk-19430 RK). The debt owed to Foundation Finance Company, LLC was properly listed in my bankruptcy petition and was fully discharged under federal law.Despite the legal discharge of this debt, I recently discovered that Foundation Finance Company, LLC has placed a lien on my property without notice or justification. This action is not only wrongful but also a clear violation of federal bankruptcy laws, as well as an abuse of consumer rights. My research has revealed that I am not alonemany other consumers have reported similar predatory conduct by this company, suggesting a pattern of deceit and unfair business practices.Violations of Federal and State LawsBusiness Response
Date: 02/20/2025
Please find attached Foundation Finance Company's response to Complaint 22929826.
Foundation Finance Company
*******************
Suite B100
*******************Initial Complaint
Date:01/27/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had solar panels installed by ************************* Contract signed May 2017. The system was finally installed Dec 2017/Jan 2018. I had nothing but problems after that. According to the contract I did not get the full equipment. The system did not get turned on right away. Took over a year for them to figure out it did not get turned on. I did not get reimbursed from anyone. I asked the electric company about what my panels are saving me per month. They could not help me. I tried reaching out to the Company I signed the contract with. They went out of business 2 years later. The manufacture filed for bankruptcy. I called the finance company asking for help. They said there is no one within 200 miles who can service my panels. I asked them if they can waive the rest of my loan off since everyone is in breech of my contract which was supposed to have a 25 year warranty of service to my panels. I dont even know if they are working. They said they can only waive $1000 out of the $6,842.20 that I owe them. Please help!Business Response
Date: 02/06/2025
Please find Foundation Finance Company's response to Complaint ******** attached.
Foundation Finance Company
*******************************
********************Customer Answer
Date: 02/11/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
i spoke with the management at the company. They are resolving my issue. Thank you!
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***** ****/ Aka *******Initial Complaint
Date:01/03/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have contacted the # *********** option 2 Which states on their website and my statements to contact for payoff. This company has repeatedly not give me the payoff I went to my bank and did it in front of a banker and recorded whole thing and still Samething this company want debit card # to process some payment This is totally a scamBusiness Response
Date: 01/13/2025
Please find Foundation Finance Company's response to Complaint ******** attached.
Foundation Finance Company
*******************
Suite B100
*******************Initial Complaint
Date:11/25/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My Grandfather was forced into a contract with the company he inquired about the loan and when he was diagnosed the cancer he changed his mind and was told he couldn't back out of the contract was was threatened with being sued. He passed April 30th 2024 and although the company was notified of his death they continue to report late payments on his credit. The property was transferred to me prior to his passing additional the work was not completed as this loan was to replace all the windows in the property. I sent over a death certificate to the company as i did with all his debtors, there was no one else listed on the loan as an additional borrower or cosigner but i assumed the debt, when i notified the company that the property was for sale they threatened to place a lean on the property which could have delayed the sale, i was told by my attorney i would have to pay the debt once the house was sold. Is that debt Transferrable to me? i have since made the payment to the company but they are still reporting late payments on my grandfathers credit.Business Response
Date: 12/05/2024
Please find Foundation Finance Company's response to Complaint ******** attached.
Foundation Finance Company Compliance Department
****************************************************
********************Initial Complaint
Date:11/18/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We used FF for window replacement, I faithfully doubled up on monthly payments for almost 2 years. One window continually fogs up. Budget Windows has replaced twice now. I don't think its fair that I get charged interest on a job that hasn't been 100% completed to satisfaction. I have called dispute resolution at Foundation Finance with no results. I need the interest accrued date adjusted to when the windows were installed 100% correctly which was last week 11/08/2024Business Response
Date: 11/21/2024
Please find Foundation Finance Company's response to Complaint ******** attached.
Foundation Finance Company Compliance Department
*******************
Suite B100
*******************Customer Answer
Date: 11/21/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. Pursuant to the finance contract to be valid the warranty that comes with the windows is enforceable. Due to windows continually fogging up, which is under warranty the finance contract is null and void until the date when windows are installed per warranty with Budget Windows. Foundation Finance needs to redo finance contract from date of properly installed windows. Last month
Regards,
******* ********Business Response
Date: 12/02/2024
Please find Foundation Finance Company's response to Complaint ******** attached.
Foundation Finance Company Compliance Department
*****************************************************
*******************Customer Answer
Date: 12/03/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appearthe windows were never installed to satisfactory condition. At the time of installation the weather was warm it wasnt until winter weather we discovered faults in the manufacture of the windows Budget Windows acknowledged this and replaced twice so far they are good as to the second replacement about a month ago. We did sign for a complete job not knowing at the time the windows were faulty. A fair compromise is what we are seeking. Doing nothing about it is unfair and unacceptable.
Regards,
******* ********Initial Complaint
Date:11/01/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am disputing an account on my credit report listed under FOUNDATION F, which does not belong to me. As a victim of identity theft, I request your help in removing this erroneous entry from my report.Details of the disputed account are as follows:Creditor Name: FOUNDATION F Opened Date: 1/18/2019 Account Number: ************ High Credit: $11,933.00 Thank you for your attention and support in addressing this issue.Business Response
Date: 11/07/2024
Please find Foundation Finance Company's response to complaint ******** attached.
Foundation Finance Company Compliance Department
******************************************>Suite B100
*******************Initial Complaint
Date:10/08/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have a contract with company for services and make monthly payments by phone, however the recording tells he they are unable to take my call for 5 weeks now, I reached out to their chamber of commerce and was unable to find out if this company is still in business. I would just like someone to reach out to me to resolve this issue, I did mail my last payment it was cashed but wondering if company received the payment. Thank you for your assistanceBusiness Response
Date: 10/17/2024
Please find Foundation Finance Company's response to complaint ******** attached.
Foundation Finance Company Compliance Department
*******************
Suite B100
*******************Initial Complaint
Date:09/14/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
08/09/2024 Over the past 6 months, I have paid this finance company $550.00 and additional times $1000.00 whose payments are not correctly shown in reduced costs. I continue to receive a message on my bill stating 'You must pay off the promotional balance in full to avoid charges". I do not know what promotional program I am paying or the additional charges. In June my balance was below $2000.00 this month it is $3,765.00Business Response
Date: 09/19/2024
Please find Foundation Finance Company's response to complaint ******** attached.
Foundation Finance Company Compliance Department
*******************
Suite B100
********************Initial Complaint
Date:09/03/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am filing this complaint concerning an account listed on my credit report under FOUNDATION F. The account details are:Account Name: ********************** F Opening Date: 1/18/2019 Account Number: ************ High Credit Amount: $11,933.00 This account does not belong to me, and I have no knowledge of any transactions or agreements with FOUNDATION F. I suspect this account is a result of identity theft. I have previously attempted to resolve this issue with the credit reporting agencies and FOUNDATION F, but the account remains inaccurately reported on my credit history.I am seeking assistance from the BBB to help remove this fraudulent account from my credit report and to correct any discrepancies in my records. Additionally, I request that measures be taken to prevent further instances of identity theft and to ensure that any related records are reviewed and corrected.Thank you for your assistance with this matter.Business Response
Date: 09/12/2024
Please see Foundation Finance Company's response to complaint ******** attached.
Foundation Finance Company Compliance Department
*******************
Suite B100
********************
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