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Business Profile

Optometrist

St. Croix Falls Eye Associates

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optometrist.

Complaints

This profile includes complaints for St. Croix Falls Eye Associates's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

St. Croix Falls Eye Associates has 3 locations, listed below.

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    • St. Croix Falls Eye Associates

      135 S Washington St Saint Croix Falls, WI 54024-4414

    • St. Croix Falls Eye Associates

      7440 Main Street W Webster, WI 54893

    • St. Croix Falls Eye Associates

      108 Oak St E Frederic, WI 54837-9574

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/27/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The first of July 2024 I went to ************************************ in St Croix Falls for a routine annual eye exam. After my exam the ** asked if I would like to use the new camera to check for bleeding in my eye which he said would be better then the standard Dialation of the eye. He said that is not covered under a standard eye exam insurance so that would cost $30 which I paid. Later I recieved a bill for $104 for a deductable. I called the clinic and they said the insurance would only pay $46 of the eye exam. That did not sound correct since I have full insurance coverage of routine eye exams. I called my ************* and they said that St Croix ********** had notified them of a exam claim coming but never filed one. I went back to the clinic and spoke with Billing Manager and she said they filed the claim with my medical insurance. She told me the exam was a Diabetic Eye exam. I never authorized a Diabetic exam and asked why didn't they file the rest with my ************** She keep saying the same thing about the Diebetic Eye Exam. I asked her to explain the difference because I did not experience anything different than a standard eye exam with the exception of the camera which I paid for. She would not articulate any explination of what was different between a regular exam and a Diebetic Exam. I sent two letters to demand they file the balance to my ************* and/or what was different from the Eye Exam I had to a Diebetic Exam.I did not recieve any replies, only collection warnings if I didn't pay. Since they filed under my Medical the Pictures of my eye that I paid for would have been likely covered according to my medical insurance provider. This is a complete bait and switch by this clinic with terrible customer service and unethical practices.

    • Initial Complaint

      Date:05/02/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 1/26/2024 I had an eye exam by ************. I brought my prescription to ****** and received my new glasses one week later. I found that my eye with the glasses was blurry. I went back to ************ and informed him that the prescription he gave me was wrong. The people working the front desk said that I would not be charged for a new exam. Once again I went to ****** and received a second pair of glasses. The second pair was no better then the first pair. At this point I decided to go to a different eye doctor. I went to *** ********** in *****, **. I took his prescription to ****** and received anew pair of glasses that I could wear. Near the end of April I received a bill from ************ for my second visit. I was clearly told that there would be no charge. Dr. ***** ****** informed me that he was charging me because of medical reasons. Well had he properly completed my first eye exam I would not had to go back to him. Had I received a proper prescription the first time I would not had to make that second visit. When I went to Dr. ********** he checked the pressure in my eyes and informed me had it was normal. At that point I canceled a follow up visit to ************ that was setup during my first visit. ************ refuses to drop the charges for my second visit. He is charging me $59.73. I am hoping that you can help me with this. Thank You *********************

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