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Business Profile

Beauty Salon

Island Tropics & Hair Design, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Beauty Salon.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/22/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went in on Thursday June 8th for a full set of Acyclic Nails. I noticed cloudiness the next day but I was working. More nails turned cloudy and by Monday June 12th one nail came off. I phoned ***** who did my service and informed her of my issues. I was informed she could not see me until sometime the following week.Tuesday June 13th more nail issues. I again phoned ***** and she could not see me until Saturday the 17th. I work weekends so could not do this. I asked for a refund and explained I have photos and was told she needed to ask the owner who is only in on Tuesday and Thursday.Thursday June 15th I received a call from Island Tropics and was asked to send photos through Text Message so I did. As of June 15th I had to remove all nails due to chipping and did not want any fungus to occur. Did not receive any response so I sent a text on Friday June 16th with no response. Again sent a Text on Tuesday June 20th. Wednesday June 21st received a Text stating I could have a $45.00 credit at the salon. At this point I sent a Text stating I do not feel comfortable going back to this business after all these issues and very little help and lack of response. I received a text the same day stating they would speak to the owner the following day.Thursday June 22nd I phoned and finally spoke to the owner and explained I do not feel comfortable coming back and she told me she would return 1/2 of what I paid because she already paid ***** for doing my service. I stated I would like a full refund and would not accept 1/2. She then wanted me to Text that to her and I refused.I again said I would like a full refund back.I paid for a service and it was not good. I did tell her I would take the issue further and she said go ahead and then hung up on me.Not a good business practice and not right.

    Business Response

    Date: 07/18/2023

    our  records shown in pdf file

    we show the dates we have communicated with this client

    offered credit for any service. Again she refused anything I offered her

    Customer Answer

    Date: 07/19/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    [I was informed by ************ had to wait over a week to get in when I first spoke to her on the 12th. My nails started lifting off on the 9th of June after getting them on the 8th. By June 12th they started coming off. I could not wait over a week. I have gotten my nails done for over 25 years with no issues. I also was told I could not receive a full refund which is what i wanted. The owner was very rude. Working in the restaurant industry has nothing to do with the quality of service I received. Had she offered to get me in within 2 days that would have been great, but I could not take a chance of any fungus to my nails by having to wait over a week when they were lifting and coming off. I would only like to receive an entire refund of $45.00 and not the 1/2 refund I was offered.]


    Regards,

    *****************************

Island Tropics & Hair Design, LLC is NOT a BBB Accredited Business.

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