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Business Profile

Insurance Services Office

Northbrook Insurance Associates, Inc.

This business is NOT BBB Accredited.

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Complaints

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Complaint Details

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  • Initial Complaint

    01/24/2024

    Complaint Type:
    Order Issues
    Status:
    Resolved
    On May 18th my wife, *************************, called ********************* of Northbrook Insurance Association to cancel her car and our home insurance policy through Germantown Mutual. It was to be cancelled and the end of service would be May 31st, 2023 and Homesite by Progressive would be our new providers. In December of 2023 we received a letter to renew our policy with Germantown Mutual. It had appeared that even though her car insurance was cancelled, they did not cancel the home insurance. For 7 months we had both insurances on our home. We contacted both Northbrook and Germantown mutual, and both denied refunding our money for the 7 months after cancelation date.

    Business response

    02/20/2024

    Attached is the Homeowners Insurance Cancellation Notice cancelling the policy back to 05/31/23.  Germantown Mutual amended the policy 1/27/24 after they received the signed cancellation from the insured.  Please review the attached and contact us with any further documentation needed.   Thank you and have a great day!

    Customer response

    02/20/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    *************************

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BBB Rating & Accreditation

A+

This business is not BBB Accredited

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Years in Business: 47

Customer Reviews are not used in the calculation of BBB Rating

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Contact Information

1155 E Commerce Blvd

Slinger, WI 53086-9027

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(262) 783-5533

Customer Complaints Summary

1 total complaints in the last 3 years.

0 complaints closed in the last 12 months.

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