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Complaint Details
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Initial Complaint
09/12/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
Date of the transaction: 4/8/2021 The amount of money you paid the business: $188.66 for insurance fee charged by this business and $2,573.00 for airline ticket charged by United airline.What the business committedto provide you: the insurance coverage for the trip (united airline) if it's unforeseencancelled.What the nature of the dispute is: get a refund $2,573.00for unforeseen cancellation on the trip.We requested the passport renewal and applied for a Travel Document to the Chinese Consulate in March. Unfortunately, we didn't get the passport renewal approval at that time so we had to cancel thetrip. This is the unforeseen issue which should be covered by the insurance. Whether or not the business has tried to resolve the problem: the business mentioned this is not covered by theunforeseen events in their insurance coverage.Our Claim Number: UC8107130048.Policy Number: 947521111.Trip Dates: 4/28/2021 through 4/29/2021.Date of Loss: 4/19/2021.
Business response
09/22/2021
**SEE ATTACHED DOCUMENT**Initial Complaint
09/10/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I bought rental car insurance through expedia.com , turns out from ***** they did not honor two claims of mine, which were totally legit and i had to pay losses out of my pocket...Business response
09/21/2021
**SEE ATTACHED DOCUMENT**Business response
09/21/2021
**EXTENSION REQUEST ATTACHED**Business response
09/28/2021
Good afternoon,
Please see attached letter regarding the complaint filed by ***************************************.
Best regards,
*******************************
Director | International Government Affairs
Global Legal, Compliance and Regulatory
American International Group, **** (AIG)
Business response
10/05/2021
**SEE ATTACHED DOCUMENT**Initial Complaint
09/10/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I filed a claim due to contracting the ***** virus before my trip. I sent in the documentation requested, payment ledger from travel group, luggage fees from airline, positive test result, etc. I then received an email again requesting the payment ledger as well as a baggage claim policy from the airline, Frontier. I sent the payment ledger again, and explained that Frontier does not have an online policy for refunding/crediting baggage fees. I had to speak to Frontier over the phone and the representative informed me since my flight was booked through a third party they could not assist. I received a second email requesting the payment ledger and baggage policy again. When I called the number listed on the website, ************, the automated system did not recognize my claim rep's name and didn't offer to send me to someone else. I also sent an email to claims requesting an update and no one has reached out to me.Business response
09/20/2021
**SEE ATTACHED DOCMENT**Initial Complaint
09/09/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
My wife and I purchased a Travel Insurance Policy thru AARP EXPEDIA and ***** Travel Guard for a cruise with MSC for Oct. 30, 2020. The policy number is **********. I called Travel Guard and requested to either transfer my coverage to a new cruise we booked with the same cruise line or to cancel since the cruise line cancelled our cruise due to the pandemic. They said they couldnt because I only had 15 days from the date I purchased my policy and they cant transfer the coverage. We paid $168.00 and expect our money back since it wasnt our fault. The Company strictly said, no we will not refund your money. Travel Guard ph # is ************ and booking number with MSC is ******** and the Itinerary number is *************.Business response
09/28/2021
Good Afternoon,
Please accept this letter from ************** Fire Insurance Company of **********, **. as confirmation that the Consumer ******************* received the above captioned complaint dated September 25, 2021. At this time, we are respectfully requesting a brief extension in time, until October, 2021 to address ****************** concerns. Thank you.
Dezorey Njoku
AIG
Administrative Assistant
Consumer Complaints Department
Business response
10/07/2021
On Thu, Oct 7, 2021 at 11:21 AM ************************************************************************** wrote:Hello,
Please see the extension request attached regarding the above-referenced Regulatory matter attached for your review.
Please contact me with any other questions or concerns you may have. Thank you.
************,
***************************
AIG
Consumer Complaints Regulatory Analyst
***********************************************************************************************************************************************************************************************************************
Tel: ************** l Fax: **************
Business response
10/12/2021
**SEE ATTACHED DOCUMENT**Initial Complaint
09/08/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Bought travel insurance for my rental car for the dates of 12/21 to 12/24, travel insurance charges CC on the same date, while the car rental company does not, until arrival. Had to canceled my travel plans, due to COVID, on 12/18/2020, has been dealing with the insurance company since that day and have not received my refund, getting turn around and blaming "someone else", they are that ones that charged my credit card, not the car rental or other identity. Please see my documentation attached, with names, dates, times, etc.Business response
09/17/2021
Good afternoon. Attached is our request for extension through 10/1. We apologize for any inconvenience.
April Piniella
Consumer Complaints Analyst
Legal, Regulatory & Compliance
AIG
Consumer Complaints Department
Business response
09/30/2021
**SEE ATTACHED DOCUMENT**
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Get a QuoteCustomer Complaints Summary
784 total complaints in the last 3 years.
157 complaints closed in the last 12 months.