Business ProfileforSnug Harbor Inn Cottages

Do not go to this hotel! They are scammers!! I paid for a deluxe cottage on Expedia. When I got to my cottage, the hotel staff had placed me in the cheaper cottage (smaller beds and no whirlpool). When I realized this, I spoke with the front desk lady. She said first that they didnt have the cottage I had said I paid for. After showing her photos of that same cottage on THEIR website, she then that the cottage I had paid for was describing one of their other cottages. This was the first lie she told me. She said that the mixup between what I received from the hotel and what I paid for on Expedia was not her problem and would have to be resolved by Expedia. I called Expedia and they tried to resolve the issue by asking the hotel to issue me a refund. The front desk lady said to Expedia that ALL of the cottages are exactly the same which is not at all true based on the photos of their cottages. Also, I have stayed at one of their cottages previously which was very different from the one they had me in this time. Thus, the front desk lady said her second lie to not only me, but to Expedia. The front desk lady was incredibly rude through all of this. She said that the owner would get back to us later about a refund out of the goodness of his heart but likely would not give a refund DESPITE PLACING ME IN THE WRONG CABIN. My husband and I feel as though we have been catfished and they refused to fix their mistake. The lady at the front desk continued to be belligerent when we politely handed over the keys back to her as we did not want to stay in the cheaper cabin for a more expensive price. My husband and I have never been so mistreated by a hotel. I implore you to go to anywhere else. There are many other options of places to stay in door county that are much nicer with better amenities and definitely nicer staff.