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Business Profile

Beauty Supplies

Andis Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Beauty Supplies.

Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/19/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered new clippers took forever to get When I did they ran Hot they wouldn't give refund so they sent new pair They ran Hot to can't get manager to call me back and can't get any resolution to this problem and when I called Friday they hung up on me and I could never get anyone on phone afterwards ****** dollar clippers that doesn't work

    Business Response

    Date: 01/30/2025

    Hello *****, 

    We are so sorry to hear about your unsatisfactory experience with our product and customer team. Based on our internal records, it does look like we were able to connect with you and get a replacement/upgraded unit out to you. This shipped via ***** (Tracking: 284640881195) and delivered on 1/24/2025. If there is anything further that we can assist with, or if you have any issues at all with your new unit, please do not hesitate to reach out to us at ************ or by emailing *********************************************************. 

    We hope that your future interactions and product experiences are much more pleasant in the future!

    Andis Customer Support

  • Initial Complaint

    Date:01/10/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i purchased the hair dryer July 2023 It stopped working on January 6, **** It has not even been 6 months of purchase and now it burned out.I contacted amazon and they said they could not help.I want the company Andis below to give me a replacement or my money back. ( ***** with taxes).Andis ***** Ionic Professional Bonnet Hair Dryer - Includes 40" Flexible ***************** Storage Case, Fits on Average Size of 1" Roller, 2-Speed/ 2 Heat Settings for Styling - 500 *****, Blac

    Business Response

    Date: 01/18/2024

    Hi ********, 

    We sincerely apologize for the unsatisfactory experience you had with an Andis product. Our team was in contact with you on January 11th and provided our warranty information to get this resolved for you. We apologize if you did not receive this email response. We will have someone from our team reach out to you to make sure you have everything you need to get this resolved. 

    Thank you, 
    Andis Customer Support

  • Initial Complaint

    Date:12/28/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a hairstylist in *********, **************. Since Covid, Beauty suppliers have not had the variety of products and tools we use in our industry available as needed. I bought an Andis Pivot clipper/ trimmer combo from ***** Beauty Supply on Dec 12, 2023. I have never used that brand before so I was unfamiliar with its performance. It was all they had available in a combo like I was seeking so I purchased it. I used it at work the next couple of days and the trimmer was not sharp at all and the clipper was not as sharp as it should have been. I oiled the blades before use and adjusted the blades after using and found it wasnt cutting very well. It was not of professional grade as I am used to working with. It should not be marketed as a professional product because it is not strong enough nor is it sharp enough to withstand daily use in the salon. I went back to ***** Beauty to return the item for a refund and they informed me then that they no longer offer refunds on electrical products and I must contact the manufacturer directly. I have been in contact with Andis and was informed I must pay shipping to return the item to them and they will only replace the item I purchased and not provide a refund. I do have buyers remorse in that aspect because Ive never in 30+ years in my career field bought a product for my business that I was not able to receive a refund for. I do not want this product. I do not want any future product from this company because they do not stand behind their product. I simply want to be refunded the money I have paid and be on my way. I do not wish to be stuck with a product I cannot use.

    Business Response

    Date: 01/02/2024

    Hi April, 

    We are sorry to hear your disappointment with the product you purchased. Our team was able to work with you on December 28th to work on getting you a different tool set. Please reach out to us at ************ if that solution no longer works for you. We want to help make this right. 

    Thanks, 

    Andis Customer Support

    Customer Answer

    Date: 01/02/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I feel that they made every effort within their policy to make it right and I appreciate that. I appreciate your prompt response as well as theirs. I have been given a direct line of contact with Andis should I have any other problems or questions about my product and with someone familiar with the case. Thank you for doing all that you do! 

    Regards,

    *********************

  • Initial Complaint

    Date:07/11/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear *** or Madame,Your staff provided me with a form, in order to return a ***** trimmer, for warranty repair. Unfortunately, I have been out of three country for several months and cannot locate it. Would you be so kind as to provide it once more? Thank you for your assistance in this matter.Sincerely,*************************

    Business Response

    Date: 07/20/2023

    Hi ****, 

    We had a team member reach out and resend that form to you. Let us know if we can help with anything else!

    Thanks,

    Andis Company

  • Initial Complaint

    Date:05/31/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Andis is incompetent or playing dumb or both. I've been trying to send back a pair of awful trimmers that I bought. I have dialogued with multiple people through email at Andis and they all seem to become more incompetent. They don't listen and comprehend well at all. they kept asking me for my information when I gave them my information long ago. they then lie and claim they have attached information regarding how the warranty works but they have not. I don't get responses within days with any real information that is useful. when I was growing up I thought that they were the top of the line clearly they have fallen off. I have included screenshots of the dialog emails to no avail for anything that I was trying to accomplish as far as information from them.

    Business Response

    Date: 06/13/2023

    Hi *******************,


    We sincerely apologize for any frustrations you had with our warranty process. At this point, we did receive the Andis trimmer and competitor products you sent to us. We returned the non-Andis products and have replaced your trimmer under warranty.
    Please let ** know if we can assist with anything further.

    Thank you,
    Andis Customer Support

  • Initial Complaint

    Date:04/06/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a hair dryer from Andis through Amazon late 2021 that has a 5 year warranty. The product reflects a 5 year warranty for the product on the Amazon's website even today and the product shipped and sold by Andis has a 5 year warranty marked on the product box. We have emailed Andis 3 times and also tried to contact them through Amazon but no response. Amazon is aware of the issue. We are just trying to warranty the item as we purchased 3 hair dryers at that time believing that the product would be of some quality in regards to the warranty. It appears the company isn't of good character.

    Business Response

    Date: 04/10/2023

    Hi ***, 

    We are sorry to hear you're having an issue with your Andis product and that you haven't gotten our responses. We replied to your emails on 4/3/2023 and 4/5/2023. Sometimes our emails may end up in a junk or spam folder, so we recommend checking there! Regardless, we will have someone reach out to you today via phone to make sure we get this taken care of for you! 

    Thanks,

    Andis Customer Support

    Customer Answer

    Date: 04/10/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    [Please type your response here.]

    Regards,

    *********************

    Hello,

    The order number from Amazon is 114-7981105-5420233 dated April 27th, 2021

    The model number is PD-2A

    The item number is 40055

    The product has Andis on the product and the box. Also on the box is the 5 year warranty and the product is advertised today on Amazon with the same warranty. 

    Amazon is also aware of the product warranty and has contacted us for satisfaction which we have yet to receive. 

    Thank you for your time and response,

    *********************

    Business Response

    Date: 04/24/2023

    Hello! 

    We spoke with complainant's wife who confirmed emails were going into a spam folder. We were able to resolve customer's issue via email. 

    Thanks,

    Andis Customer Support

    Customer Answer

    Date: 04/25/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    *********************

  • Initial Complaint

    Date:02/07/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased a Andis blow dryer from ******** Today my daughter was helping me blow dry our family pet, the blow dryer started to spark out of the cord and burned my eight year old daughter on her arm.

    Business Response

    Date: 02/14/2023

    Hi *******, 

    We sincerely apologize for your experience with the Andis Hair Dryer you purchased. We will have someone reach out to you directly to get additional details and to assist in getting this resolved for you. Please feel free to contact us directly at ************ or ******************************* if you need anything else. 

    Thank you, 

    Andis Customer Support

  • Initial Complaint

    Date:11/22/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    From ***************** This was my 1st email to them I just used it 3 times the third time just pulled the hair didnt cut. Very painful my clients will not let me use it. I need a refund. I dont trust this product. Its the reSurge ****** reSURGE ****** SBS-****** Cost me $189.99 plus tax Their reply was offering a replacement. But I dont want a replacement because it a new line of ****** and very painful to use. Defective or not Im not ever going to use it again. I dont trust this ****** at all. Let the test it themselves to see if they like their hair being pulled and locked into the ******. I just want my money back.

    Business Response

    Date: 11/23/2022

    Hi ******, 

    We apologize you are unhappy with your purchase. For purchases made through various retailers and distributors, any refunds or returns are subject to the individual retailer's return policies. If you purchase directly from Andis.com, all products come with a 30-day return policy where you may get refunded for your purchase. We will have someone reach out to you directly to see what we can do to help in your unique situation.

    Thank you, 

    Andis Customer Support

    Customer Answer

    Date: 11/23/2022

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    *****************

Andis Company is NOT a BBB Accredited Business.

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