Reviews

The absolute worst renters insurance Ive had to deal with. First, they approve or deny renters insurance for *** properties in ********* Second, They have no support number and can only submit a request online that they claim they will get back within 72hrs And of course they dont, and when they do get back the issue isnt resolved. Ill be canceling them here shortly.

I apologize for the inconvenience you have experienced with our company. I will be reaching out to you via email to address your concerns directly. Complaint Coordinator.

So far what has been written by others is true. We had water coming in my house in Jan, A storm was coming, I called the insurance and asked what to do. I was able to have the roof repaired as a series of storms were coming in and I did not want more damage in my house. The insurance adjuster came out the next day. We had taken a series of pictures, and I had three estimates for repair . All three were almost identical. Right now it is April. I have called at least three times. I got a call today that said my roofers did not submit the paper work. I called the roofers and they said they had. What is going on with you QBE. I have paid my premiums for years and have NEVER filed a claim before.

I am sorry to hear about your experience Ms. Winterhalter. I will send you an email offline asking for your policy and / or claim number so that our team can investigate your issues. Thank you!

QBE stands for quickly betray ethic. Poorly run and the ************* owners ******* the American company of as much money as possible through over prices needless reinsurance coverage. Truly a deplorable company. They harass and fire their staff when there is a downturn in the economy. Quickly Betray Employees. Quickly Betray Ethic.

******************, I apologize for any issues you may have had with our company. I will email you offline to discuss further.Thank you,Complaint Coordinator

A Tornado touched down near my house on Aug. 7, 2023 which knocked down large trees including the one that hit the back of my house tearing down my gutters at the rear of my house along with extensive lawn damage, patio stones, a window and window screen on another window and various other damage. Made my claim the following day to QBE but the policy is through Preatorian Insurance Company. Adjust came within a few days and said we would hear back in a week or less. Two weeks later I began calling and got *****************************, she said claim was being processed and would hear back. Another week and I called again. ******** again said a new computer system was slowing the claim. Another 3 days I began calling ********, left several messages on her machine, left a message through customer service, emailed her. As of today Aug. 30, still no response. In the meantime I already paid a tree service $1500 to remove and clean up debris from the tree and have two other contractors lined up to do the patio work, and the other to do the gutters, windows and other items. Together those estimates come in at around $10,000.00. It seems they are very slow to pay anything and cannot be contacted or avoiding calls. Terrible company to deal with. In the meantime, my neighbors have repairs going or finished already.

Thank you for reaching out to our office. We will have an associate contact you via email to further discuss.