Business ProfileforSuperior Choice Credit Union

My vehicle was repossed. I received a letter indicating that my vehicle would be released if I bring the account current on or before June 7, 2024. I paid those fees today and when calling the location to try to recover my vehicle, I kept being told they hadn't received what they needed to release my vehicle. I then contacted another third party who informed me that my vehicle had been moved and that I'd need to pay additional fees on top of what was quoted in my letter. There was also an incorrect phone number in the letter that I received. I am likely going to have to pay additional fees to recover my vehicle, despite honoring the terms in the letter that I received due to the extension of time despite being repeatedly told that my vehicle would be ready to pick up today. I am not sure what the ultimate amount will be to recover my vehicle beyond the $1841.75 I've already paid. At minimum, I would either like a billing adjustment or refund for any amount over and beyond $1841.75 that I have to pay, I would like to recover the vehicle and I'd like an adjustment to the credit union's communications, policies and procedures to avoid any other customer having to experience this. I have email communication, will retain all receipts and also have a copy of the original letter that I received related to this matter.