ComplaintsforDr. Comfort
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Complaint Details
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Initial Complaint
09/09/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
I ordered 5 pairs of socks for 60 dollars on July 19th. All of a sudden I realized that I did not receive the socks. I checked my credit card statement and the money was in fact taken out. I contacted them on August 30th and they stated that my order had not been fully processed. I have tried contacting them via email again on September 3rd and September 7th and have not heard anything back. I just want the socks. Thanks, ***** *********Business response
09/17/2021
Hello,
We apologize for the delay in entry of your items. Order 11416109 shipped 9/16/21 tracking 976623505469.
Thank you!
Dr. Comfort Customer Care
Customer response
09/20/2021
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***** *********Initial Complaint
09/02/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
i rec'd a pair of shoes from DR. COMFORT that did not feel good on my feet i used there fedx label to send back over a month ago now and they have not issued my refund they keep telling me they have not rec'd the shoes back i have read there reviews and it looks like they do that alot i can never get an answer at or an email return from them THANKS YOU RICH ******** HER IS MY ORDER NUMBER Customer : DRC WEB CREDIT CARD ACCT Order # : 11279858 PO # : DRCWEB_1000132548 Order Date : 22-JUL-21Business response
09/03/2021
Hello *******,
We do not show receiving your return however I have requested a credit to your card for the full order total of $138.33 as charged. Please allow several days for this to appear on your card statement as it needs to be processed then transmitted to your account.
We do apologize for any inconvenience due to delay in response, we greatly value you as a Dr Comfort customer!
Thank you!
**** *****
DJO
Dr. Comfort
10300 N. Enterprise Dr.
Mequon, WI 53092Customer response
09/10/2021
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
******* ********
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Contact Information
Business hours
Today,7:30 AM - 6:30 PM
| MMonday | 7:30 AM - 6:30 PM |
|---|---|
| TTuesday | 7:30 AM - 6:30 PM |
| WWednesday | 7:30 AM - 6:30 PM |
| ThThursday | 7:30 AM - 6:30 PM |
| FFriday | 7:30 AM - 6:30 PM |
Customer Complaints Summary
25 total complaints in the last 3 years.
2 complaints closed in the last 12 months.