Business ProfileforEWH Small Business Accounting, S.C.

I was approached in March of 2022 by this firm to do my personal and company taxes. Having concerns about the future of my existing firm, I agreed. They organized a conference call, and we discussed the size of the business, and the partner quoted me between $1200-$1400.. I was currently paying around $1200, so I thought this might be a good idea, and they may be able to offer me more services and be more attentive. Attached is the email in April from *** confirming.Then for some reason, I didn't hear anything from them for several weeks, and I received no reply to my emails or calls for over a month. Now my returns are late, and I was eventually contact by a 2nd sales person ***** who explains that the previous sales people were no longer there, and that they were going to get me started right away with someone else. After nearly two months, I get contacted by ****** who is abrasive towards me right from the start, and she made it very clear that she had no idea of what was going on. She also had no idea I was already quoted. Aside from that, communicating with her takes days between replies. She then insists they never quoted me, and after numerous more delays. July/August, she comes back and says the price would now be a Flat $1800, and she wanted me to sign a flat fee agreement. How unfair is it to grab customers at tax time and then fail to file an extension for them, and then put them in a hostage situation for and extra $600. When I complained and asked to speak to the original partner I spoke to, she ignored me for a weeks, and then evidently did a CYA and spoke badly about me to the partner. She copied me on an email where she wrote that she "spoke at great length to them about me". Again a few days go by, and then I receive an email saying that they don't think they will be a good fit. Of course this leaves me to start over, my confidential information sent to them for no reason, and also in a severe penalty situation.