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Business Profile

Insurance Services Office

Partners Mutual Insurance Co.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Services Office.

Complaints

This profile includes complaints for Partners Mutual Insurance Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Partners Mutual Insurance Co. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:05/12/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      5/4/22 my unoccupied automobile was involved in an accident in front of my home by one of their insured. He stopped to give me his home address information but it was 24 hours before he shared his insurance information. I proceeded to get 3 estimates on repairs and I shared that with the insured and Partners. They balked at the estimate I decided to go with in the best interest of my vehicle. He went with the cheapest. I've twice requested access to a rental vehicle and they are not responding. My vehicle is missing a front headlight that I doubt is street legal, so it is parked and I have no transportation. Please help me get my car fixed and them to pay for it.

      Business Response

      Date: 05/13/2022

      We are in receipt of the complaint filed by ************************* and are working to resolve this matter. Thank you.

      Customer Answer

      Date: 05/18/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      *************************

    Partners Mutual Insurance Co. is NOT a BBB Accredited Business.

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