Complaints

This profile includes complaints for Griffin Ford, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Griffin Ford, Inc.

  1940 E. Main St. Waukesha, WI 53186-3906

• 

  Griffin Ford, Inc.

  1706 Pearl St Vernon, WI 53186-5626

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/03/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Below is a detailed account of a supposedly 6.3-hour warranty repair on my F150 that took two months to complete and cost me $560.00, plus $1,400.00 in rental car fees. This delay and expense were due to the incompetence of Fords staff, procedural failures, and the unprofessional behavior of the service advisor, *************************.I initially scheduled a turbo replacement for my 2018 F150 on June 10th 2024, and was told it would be a three-day repair. However, the process dragged on for weeks due to miscommunication and negligence. ************************* failed to provide timely updates, made excuses, and did not follow through with the warranty company, causing additional charges and delays. After multiple attempts to get accurate information, I came into the shop and found that the technician had taken apart unnecessary components, did not follow the ************ procedure and broke a bolt causing me to somehow need a new exhaust manifold - then lying about the cause of the damage and charging me for it. I took pictures of the components that were supposedly corroded, yet were clearly broken off with an impact wrench.Finally, when I came to pick up my truck on August 6th, ***** would not let me until I paid out of pocket for the manifold and other parts they broke, despite the fact that he had not obtained prior approval from the warranty company nor myself. His rude and dismissive attitude throughout this process was unacceptable.After leaving the dealership, the engine began overheating due to an improperly secured coolant hose. I then had to pay $213.98 at ********* to have the cooling system inspected and flushed.In conclusion, I request a full refund of the $560.00 out-of-pocket expense, and the $213.98 spent at ********* to fix the dealerships mistake. All of this is well documented with pictures, which I sent to the dealership in attempt to resolve the issue, but heard nothing from them.

  Business Response

  Date: 09/05/2024

  Dear ***,
  
  Thank you for your patience as we addressed your recent concerns regarding the turbocharger repair. We understand that this situation has been frustrating and appreciate the opportunity to clarify the steps weve taken to resolve the matter.
  
  Per the **** Workshop Manual, Step 10 of the turbocharger removal process involves removing bolts from inside the manifold.Unfortunately, due to corrosion and rust, some of these bolts snapped during removal. As per warranty guidelines, issues such as corrosion and rust are not covered. This led to the necessity of replacing the manifold, as the broken bolts were flush with the manifold and could not be extracted.
  
  We are prepared to offer reimbursement for the coolant hose,which amounts to $213.98, and additionally, Griffin Ford will cover the cost of the manifold, which is $560. This is in line with our commitment to customer satisfaction despite the standard warranty limitations.
  
  Assistant Service Manager *************************** attempted to reach out to you Tuesday to discuss this resolution. We believe that resolving the matter directly with ****** would be the best approach for any future concerns or issues regarding your repairs or service experience.
  
  Please contact *************************** directly at *********************************** or by calling the store--************--and asking for ****** if you have any further questions or require additional assistance. We are here to ensure that your experience with Griffin Ford is satisfactory and to address any concerns you may have.
  
  Thank you for your understanding and for allowing us the opportunity to resolve this matter.

• Initial Complaint

  Date:04/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were told numerous additions to our vehicle that we purchased from Griffin Ford in ************************ that we never received. 1) They said that they contacted our insurance company to transfer our insurance to the new vehicle and they never did. We drove around 6 months before we found out that they never contacted them.2) The warranty they gave us was to be for a 6 months or so many miles that ended up false 3) Way to many flaws with the vehicle that was misrepresented.4) We were told and our paper work states that we bought a Blue Certified Gold Warranty, it is only a Blue Certified. 5) Spoke with manager ********************* who was very unprofessional and not willing to do anything to help us, that wouldnt cost us a lot of money. We were under the assumption that we were completely covered for all repairs that occurred before we purchased the vehicle.

  Business Response

  Date: 05/22/2024

  1) Insurance - As a dealer, we cannot change, and are not authorized to change vehicles or insurance coverage for a customer. Those changes need to come at the request of the customer who owns the policy. When we execute a purchase transaction that has financing or a security interest, our only obligation is to verify that the customer currently has a full coverage policy in effect at time of delivery. It is the customer's obligation to verify that the new collateral is covered by the active policy we verified. When I spoke to **************** on the phone yesterday, she admitted that while they were in the office signing purchase documents, she did see and hear our Business Manager calling her insurance company in front of them to verify she had an active auto policy. Her admitting this contradicts her allegation. Furthermore, her and her husband signed an "Insurance Coverage Acknowledgement" (attached document # ending ******). Nowhere on the Acknowledgement does it say the selling dealer has changed any coverage. The last sentence at the bottom of this form, above the customer signatures, states "I further acknowledge and agree that I have given the Dealership permission to contact my ***************** to verify that I have insurance coverage for the vehicle." Nowhere does it authorize us to change any collateral or state that the selling dealer has the obligation to do so. 

   

  
  2) Warranty term - The 2016 **** F150 they purchased was offered as a **** Blue Certified vehicle when we found it for them at one of our other Griffin store locations in ********. When our sales team member visited with them, we did not have a vehicle on our lot that fit their budget so we searched the inventory at our other locations. Because our Griffin Waukesha location is a **** franchise, and so are we, we were also able to offer the vehicle as a **** Blue Certified vehicle. The warranty was not "given" to them, but came with the vehicle as it was presented for sale. The **** Blue Advantage is a **** backed Certification plan that has nationwide coverage at any **** dealer in the country. Every **** Blue Advantage vehicle across the country,  being offered with **** Blue Certification, has the same coverage terms. The **** Blue Certification comes with a 3 Month OR ***** ************ Warranty Coverage. They were given, and signed, a copy of the **** Blue Advantage ********************** Warranty Coverage. A copy is attached. (document # ending ******) On this very form, section number 1 at the top specifically states the coverage is "Provided for 3 Months or ***** Miles."
  There are not any 6 month durations for any **** Blue Advantage coverages, so none would have been discussed, offered or contracted as such.

  
  3) Vehicle flaws/misrepresented - As stated in item #2 above, the 2016 **** F150 they purchased was presented for sale at our Griffin Ford Waukesha location prior to us sourcing it for the customer. All motor vehicles for sale by a licensed dealer are required by The State of ********* to go through an inspection prior to sale. If the specified items on The Wisconsin Buyers Guide do not pass inspection, they must be noted and itemized on The Wisconsin Buyers Guide. Our Griffin Ford Waukesha location did the required State inspection and did not have any deficiencies noted on their copy of The Wisconsin Buyers Guide attached to the window when we brought it to our location to show to the customer. Additionally, because the vehicle was being offered as a **** Blue Certified vehicle, it is required to have a 139 point inspection performed. **** Blue Certification requires a repair if any of the 139 inspection points do not pass. The Griffin Ford Waukesha location performed the required 139 point inspection and all items passed inspection prior to the sale of the vehicle. Furthermore, as our own policy here at our dealership, we will re inspect any vehicle before sale if it came from any of our other Griffin locations. And, because we were offering the F150 as **** Blue Certified to the customers, we were also required to perform the 139 point **** Blue Advantage inspection. Both the State of Wisconsin required inspection AND **** Blue Advantage inspection passed twice, prior to the customer purchasing the vehicle.

  
  4) Blue versus Gold certification - As stated with items 2 and 3 above, the 2016 F150 the customers purchased was only offered as a **** Blue Certified vehicle, and never as a **** Gold Certified vehicle. All of their **** Blue Advantage documents they signed, and were given copies of, specifically state the F150 is "**** Blue Certified." In order for a vehicle to be eligible to be **** Gold Certified, it must be 6 model years old, or less, at time of sale. The customers purchased this ********* in November of 2023, thus making it 7 model years old and not eligible for **** Gold Certification. I have also attached a photo copy of the original internet listing for the F150 at our ******** location, and in 2 separate places that are highlighted, it lists the vehicle as being offered as **** Blue Certified. This document is attached and ends with #******

  
  5) Unprofessional/not willing to help/"under the assumption that we were completely covered for all repairs that occurred..." - I will first address their assumption that they were "completely covered for all repairs." The customers signed, and were given, very specific and detailed documents about what **** Blue Advantage coverage the F150 they purchased had. These various forms detail coverages and term limits, so there should have been no assumption by the customer on what type of coverage for *********************** they had. 
  As far as being unprofessional and not willing to help, we already have assisted the customer with some goodwill for a ********************** not covered under the **** Blue Certification. On February 16th 2024, the customers came in for an appointment with our service department for a concern that the windshield was leaking water near the rear view mirror. After running a water leak test, it was determined that the windshield urethane seal had a leak and would need to be resealed. Our service team checked repair coverage against their active **** Blue Certification, and resealing the windshield was not covered. *************** was present, but **************** was not for this visit. When the service team member told **************** that the resealing was not a covered item, he phoned his wife who was very dissatisfied. I was asked to speak to ***************, who then gave me his cell phone to speak to ****************. I tried to explain why the repair was not covered, but she was very loud and belligerent with me and used abusive language. She also threatened to get an attorney multiple times. I was trying to explain that the **** Blue Certification does carry some exclusions like wear items, cosmetic body items, seals and weatherstrips etc and that its beneficial coverage comes most from the electrical and mechanical coverage. A copy of the **** Blue Advantage Blue Certified coverage is attached (document ending ******). Section P on this coverage document explains which items are not covered, "glass, moldings..." being listed.  Because I knew they recently purchased the vehicle, I was trying to offer a solution, but had a very hard time getting conversation in between her threats and loud and abusive language. I took the phone away from my face while speaking and told ****************** had a solution to offer, but I am not having luck with carrying on a conversation with his wife. **************** took the cell phone back and asked his wife to calm down so I could explain what I wanted to offer. Once ***************** stopped speaking, I was able to offer that we would treat this repair as if it were covered under the **** Blue Certification, and only charge them what the deductible of a covered repair would be, $100 plus tax, and Griffin Ford in ********************* would pay the rest. With the **** Blue Certification, any covered repair items carry a $100 deductible, so I thought it would be a goodwill gesture to make the customer only responsible for $100 plus tax, and we participated in the rest of the expense. She agreed to those terms and I discontinued my conversation with *****************. When I handed the phone back to ****************, he ended the call with his wife and was very appreciative for the gesture and thanked me for helping. 
  An appointment was made for the customer to return in early March to have the windshield resealed. The windshield was successfully resealed, but then the customer brought up a concern with the moonroof operation. This concern was never discussed prior, and as of that date, the customer's **** Blue Certification coverage had expired by time. The service team member explained that to the customer and asked them to sign for diagnostic expense to determine what the cause of the moonroof malfunction was. The customer declined and left. 
  A few days later, we received a low score survey alert from **** about a dissatisfied customer. It was from *****************. I tried to reach out to her several times to discuss their dissatisfaction. I tried by phone 3 times, and email 3 times, with no replies until yesterday. **************** called to our dealership yesterday. She explained that she was now unhappy because the moonroof problem is not covered because the **** Blue Certification coverage has expired, and wanted us to pay for it. This conversation was much like the prior conversation in February where she was loud and verbally abusive. This time she did not threaten an attorney, but stated she would contact the BBB and **** to voice her displeasure. I initially offered for Griffin Ford of ********************* to cover any diagnostic charges to help, but they would be responsible for any repairs because the **** Blue Certification coverage is expired and was not a pre existing condition. I further stated that the vehicle was inspected twice by both our Griffin Ford Waukesha location and our location and that all items passed before they purchased it. The customer was offered the option to purchase an additional service plan that would have extended mechanical repair breakdown coverage terms past the 3 Month or ***** Mile **** Blue Certified coverage, but they declined.

  
  As a dealer, we feel we have done nothing wrong during the transactions with Mr and **************** and provided complete and full disclosure of all terms up front. Even after an event that caused dissatisfaction, we offered goodwill assistance to them. I wholeheartedly believe we did act in good faith, and believe we have done everything reasonably expected or responsible to do. Multiple inspections were done on the 2016 F150, both required by State AND **** for Certification purposes. The purchase of any preowned vehicle does carry some risk and we cannot predict future breakdowns and we, as a dealer, should not bear the financial responsibility for any possible future breakdown or repair costs after doing our due diligence and multiple inspections prior to the customers' purchase.

  Customer Answer

  Date: 05/24/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I am still very unsatisfied with the company and how they do business, I will never return to this company or any other businesses that are affiliated with Griffin Ford. I suggest anyone who is looking for a vehicle look at a different dealership. Thank you for your time I appreciate all your help, we can close this case. 
  
  Regards,
  
  *************************

• Initial Complaint

  Date:08/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased vehicle late May, took it back for repairs. They kept it for a week, no loner vehicle offered. In June we found out there were several recalls. Recalls were never mentioned during buying process which is a state law in *********. I would not have purchased the vehicle if I knew it had issues. Griffin Ford has offered ** much less than we paid for it. Any help would be greatly appreciated.Thanks,*********************

  Business Response

  Date: 08/08/2023

  We are sorry that you are having second thoughts 3 months after your purchase of your Kia ******** We do show that you had a concern after purchase which the Repair order states that there was an object in the tire. We repaired the tire at no charge. I have included a copy of the car fax with this response which clearly shows no safety recalls on this vehicle. (see highlighted area) I also called the local Kia ****** to have them check for any recalls that *** have come up after purchase. They told me that the only open recall on the vehicle is a reprogram for the anti theft of the vehicle. There is no charge for this recall and there are no parts to wait for. To be clear, ALL of our preowned vehicles have a carfax attached to them on our website. If there are any recalls it would be seen very easily on this report. In addition we do not object to any customer taking a vehicle to be inspected by a third party. The ** buyers guide also clearly states that we as the ****** are not responsible for NON ************************* recalls and it is the responsibility of the buyer to check for any open recalls. (SEE ATTACHED)

  We have made a reasonable offer to purchase or trade the vehicle with your wife. It appeared to be acceptable when given to her. There will be no other offer made regarding this request. We have followed all the guidelines of the State of ** and made a reasonable offer to buy the car back. 

   

• Initial Complaint

  Date:07/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle for my son January 11 23. I wondered why they hadnt certified the car used and forced us to have the warranty underwrote into the terms of the loan. I was assured by the finance manager and salesman that it was certified and good. Flash to **** and the check engine light came on while driving. Took it into their sister store and was made aware that the engine was abojt to go out. The rods were burned and they didnt understand why it hadnt had a hole in it yet or exploded. Thats how bad it was. I called and left numerous messages to the used car mansger with no response. The fact that they knew the engine was going is why they didnt certify it used and made us get the expensive warranty. They lied!!! If I didnt take the insurance I would have been out of $10k half the price of the car. I want the my money refunded for the price of the warranty I financed $4k refunded to me as I was sold a lemon they knew was about to go out. The damage done was not done in 5 months. This is unacceptable and apparently based on the other complaints a common practice at this dealership. Ive been without a car for over a month because of their lies and havent received not a response from the dealership when trying to find out why they sold a car with this much work needed.

  Business Response

  Date: 07/15/2023

  We are sorry to hear that you are having issues with your 2017 ****** and we want to do everything we can to make you a happy customer. So we will address your concerns one by one in this response. The vehicle was delivered to you and your son on January 13, 2023 with ***** miles on it. On January 5, **** we did a safety inspection on the vehicle and with that inspection we "Blue Certified" the unit. During that inspection we followed all the guidelines of the "********* Buyers Guide" inspection and the "Blue Certified" inspection. All items on that inspection passed except for the tires, which we replaced. The Blue Certified inspection gave you a warranty from the date of purchase, 3 months and ***** miles of warranty. Upon delivery you were offered and accepted a 24 month 2***** mile warranty for the cost of $2605, which ultimately covered the repair on this vehicle. Next, you had a check engine light go on in June and that's when you took the vehicle to our ***** store. The vehicle was checked in with ***** miles on it. Our ***** store took a look at the vehicle and determined that they would need to tear the motor down to find the root cause of the engine failure. You then said that our used car manager never returned your phone calls. ********************* spoke to you on Saturday July 1st and Monday July 3rd. You then say we know the motor was bad when we sold it and that we lied. Again, we followed all the State of ********* Guidelines and ****************** guidelines to safety inspect this vehicle. We have all documentation to prove this. We did not lie about anything. You put almost **** miles on the car while you owned it and depending on how it is driven, that is plenty of time to blow a motor. You then claim that it is commonplace for us to sell bad vehicles.  I would like to direct you to ******* CarGuru and ************. There you will find thousand of satisfied customers from the **** store alone. In closing, you said you would like a refund of the warranty you purchased. We would be more than happy to refund the pro-rated value of the warranty. That would entail you coming to the dealership and signing some documentation, then we can process your request. Per state law the value of the pro-rated amount would be sent to the bank to lower the payoff on the vehicle. 

• Initial Complaint

  Date:03/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had gone in in October of 2021 and bought a 2013 **** f150. The following February of 22 4 months into my financing a water pump blew. In June of 22 my break calipers siezed up and I paid ********************************************************************************* Left my hood open and Bluetooth stopped working I called back and was told that I need to pay 160 to diagnose the Bluetooth problem and they thought I was lying. My lead body frame went out last Friday 3/3/23 and was forced to take it to ****. They told me parts were a year out and not to drive my vehicle. When ****** what I could do they said get a new vehicle or wait a year and wouldn't help me with a service vehicle. Dude to me being so upside down in my year and a half old financing they would trade my truck in and the only thing I could do was buy a new one. Bought a new explorer and now I'm stuck with a new payment and still have to pay on my f150 that is still under warranty. I left a bad review and they have been harassing me to take it down. I just want one good vehicle to pay off. Never been late on payments. This is ridiculous and come to find out they lied. You can get the part I need for my f150 and fix it for under 500. Sounds to me like entrapment and now I'm on the edge of bankruptcy dude to this. They will only call me to take my review down not to help. Someone needs to be held accountable for this. They are playing with people livelihoods.and now I'm driving my new blue certified 2017 explorer and there is a crack in the windshield they won't address and I haven't even had the car for a week. Terrible people

  Business Response

  Date: 03/10/2023

  Dear ****************,

  We are sorry to hear that you are having concerns at our dealership. I would like to recap the chain of events and offer a solution. It appears that you have had two concerns (water pump, brake caliper) after your purchase. These items were not present at the time of sale and occurred 4 and 6 months after purchase. There would be no way at the time of purchase to know that you would have an issue with those two items. You say your lead frame is out on the vehicle as of March 3. According to our records you did come on march 3 and tell us you thought the lead frame was out on your vehicle. **** does have extended coverage for this specific repair but it does require diagnosis. You declined to have us diagnose your vehicle. Now if we do diagnose the vehicle and it IS the lead frame, the part has to be special ordered from **** and the lead time is 6-9 months. We currently have several customers that waiting for this part on their cars also. We are at the mercy of the manufacturer as to when the parts will be delivered. 

  At this time is when you elected to speak to the used car department about getting a different vehicle. After looking at many different scenarios you elected to NOT trade your truck in and purchase a pre-owned vehicle. Several days later you noticed a crack in the windshield, I believe that was Wednesday March 8th. You then called the dealership and asked for the manager. You call was transferred to ********************* who was not in the office that day. The following day (Thursday) morning (before we opened)you write a negative review that says we are not helping you with your windshield. I must ask, how could ********************* respond to the windshield issue when he didn't even know the issue existed? Now, when **** got in he called you to help with the windshield but he wanted you to take the negative review down as we never had a chance to address the issue. You proceeded to yell at ********************* and no resolution was reached. 

  This is what we are willing to offer. We will diagnose your truck with the lead frame issue for free. You just need to bring it in. We will be more than happy to unwind your explorer purchase and not charge you anything on that purchase, You will just need to bring the vehicle back in the same condition you received it in. 

  The diagnosis I can do whenever you want. Unwinding the Explorer purchase is a time sensitive thing and would have to be done by the close of business on Saturday March 11th. 

  If you elect to keep the Explorer I would be more than happy to replace the windshield free of charge but the negative review must come down.

  Kindest regards,

  *************************

  General Manager

  Customer Answer

  Date: 03/10/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  ***************************

  Business Response

  Date: 03/13/2023

  Yes, we are concerned ANYTIME someone leaves a negative review. And Yes, we do reach out to all customers that have a concerning experience here at our dealership. In our last response we covered the chain of events and our offer to rectify the current complaint. You still claim we refused to work on you truck which is highly inaccurate. You came to the service department claiming that you had pre diagnosed your vehicle from a ******* video and wanted the part from the video to be put in your truck. In order for **** to pay for said repair it MUST be diagnosed by a **** Certified Technician. When you were told that you refused to have us diagnose your vehicle. If, after diagnosis it was this particular part, the lead time is at least 6 months. But without diagnosis we won't know if it is this particular part OR something else. We will never know as you took your vehicle to another shop and had them diagnose the concern. 

  Yes, you did come to the dealership on Saturday, March 11th. You did speak with our business manager. However, there was no yelling going on as we had a showroom full of customers and employees. None of which heard or saw what you are saying happened. 

  We have made our offer in our last response and you refused to take our offer. We hope that you have many safe and carefree miles ahead of you!!

  Customer Answer

  Date: 03/13/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  The response from **** is as expected let me honest. We know they aren't going to tell the truth. I was there with a witness on the 11th of march that heard the financial guy jp say "the most irresponsible thing was they diagnosed it without looking at my truck" this is the whole issue and why I am in the spot I am in now. False information. Only once I wore my review were they willing to even look at it. You ask me too little to late. I missed work 2 times now due to this. You can't just say sorry and do what you should have done in the first place. Attorney is on it at the momment
  [Please type your response here.]
  Regards,
  
  ***************************