Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I talked to ********* about renting my home for a specific price, Told her that if I cannot get this specific price, I would have to put my home on the market. So if we cannot rent it out in the amount of time that I needed to get the house rented I would have to sell the house. She told me that my home would Be easy to rent for the Price that Im asking. Yes, it was a very short time, but I told her that it was very important that I get this price or else its It is not worth it for me to put it on the market as a rental. She assured me the canceling the contract would not be Hard to do. That I would just have to wait three months until I get my $500 that I put down. I paid in total $750. 250 for her service ( which I do not expect back). She promised that I would get my $500 after three months if I needed to cancel. She showed my house one time. Now theyre charging me almost $170 to come in and take pictures of my house with her cellphone. $85 because A potential tenant was denied. $240 to show my house to the potential tenant that was denied. She told me that people would not even be able to come see the house unless they were preapproved. So why did they show the house to a person that was gonna be denied and then charge me over $300 to show it. They showed my house one time they charge me over $600. Do not work with these people. They will say anything to get you to sign their contract.

  Business Response

  Date: 02/05/2025

  We appreciate your feedback, though we strongly disagree with your characterization of our services. Our team operated fully within the terms of the management agreement contract. You terminated your annual contract with us after only 16 days due to circumstances beyond our control, and during that time, we conducted professional marketing activities, including photos, listing management, scheduled property showings, and screening prospective tenants. It is not unfair for us to expect cost compensation for that given your early termination decision. Regarding the showings, while one appointment resulted in an in-person viewing, a second was scheduled, prepared for, and ultimately canceled by the prospective tenantsomething outside of our control but still requiring time and resources on our end, which is why the fee applies. As for communication, we strive to be transparent. Christines discussions with you were sincere, and your concerns were addressed both before and after signing. Our goal is to provide quality service, and while we understand your frustration with the refund amount, the charges reflect the actual work completed as per the contract terms. Were always open to constructive dialogue, but we stand by the fairness and transparency of our process. Thank you.
  

  Customer Answer

  Date: 02/05/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Why is it my responsibility to pay if potential renter cancels. Why is it my responsibility to pay if the potential renter is denied. Why did it cost me $300 because you couldnt vet these people beforehand. No, this matter is not resolved. Not only did their employee lied to me, they are charging me for things that are supposed to be their responsibility so they dont waste their time. 
  
  Regards,
  
  **** ****

  Business Response

  Date: 02/05/2025

  Why is it my responsibility to pay if potential renter cancels. Why is it my responsibility to pay if the potential renter is denied. Why did it cost me $300 because you couldnt vet these people beforehand. No, this matter is not resolved. Not only did their employee lied to me, they are charging me for things that are supposed to be their responsibility so they dont waste their time.

  Please review the management agreement contract you signed on July 7th, 2024. Nowhere does it dictate that pre screening prospective tenants is required, nor is that standard practice (not to mention potentially even illegal, per Fair Housing regulation). The termination terms are as followed, which was shared with you in your final account closeout email on August 22nd, 2024. 

  12. TERMS: This agreement supersedes all previous management agreements between the parties, both verbal and written. This agreement will be for a period of one year starting from the execution date and will automatically renew, annually, from the original execution date, unless written notice of termination is received 30 days prior to the annual renewal date. Owner may also terminate this agreement at any time with a written *********************************************************************************************** the 60 day notice date, Owner agrees to pay Real Property Management an early termination fee equal to two months management fees or the balance of the management fees for months remaining on the management contract, whichever is less. If the home is not rented at the time of the early termination, the termination fee owed shall be calculated based on work performed ie. advertising, showings, screening, etc. If Owner terminates this agreement during the period in which Real Property Management is processing a qualified tenant to lease the home but before the lease is signed, then Owner agrees the early termination fee shall be calculated as one full months rent under the terms of the proposed lease amount.  Upon termination, all monies due to Owner, if any, will be returned within 30 days, less any early termination fees owed to Real Property Management by Owner. Real Property Management reserves the right to terminate contract if Owner inhibits agents attempts to act in the owners or tenants best interest based on best business practices, and Owner agrees Real Property Management can release Owner from contract and apply early termination fees as stated above. The parties agree the early termination fee is not a penalty but liquidated damages to compensate Real Property Management for the value of the work performed prior to the early termination.

  In an effort to resolve to put this situation behind us, we would be willing to waive your existing $80.12 delinquent balance with us. Please let me know if this is expected, otherwise we'll need to proceed with collections. 

• Initial Complaint

  Date:04/24/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First, we have never once been able to meet with our agent face to face with from Real Property Management. We moved to this condo sight unseen due to us moving from out of state.Secondly, when we first moved in we had been told several things. The first one being that the condo had been completely cleaned and ready for our move in date. (Email documentation) The next was that when we moved out we would have a walk through to go over any issues. Neither of those things were done. The condo had grass and dirt when you first walked in. There were nail holes everywhere from the owners who had lived there before. There was a broken window pane in the upstairs closet window. The blinds that covered the sliding glass door were broken and the carpet had not been cleaned much less vacuumed. There were water marks left on the woodwork from water damage throughout the condo. There were many other smaller issues like the dishwasher not even being attached and the toilet upstairs not working properly, the dryer etc. (There were pictures taken when we moved concerning these issues. A ****** file link was shared with the property manager when we first moved in but we never heard anything back)Now that we have moved out - we never did get the walk through. They said they could not accommodate us to do a move out walkthrough with us. I do have email documentation stating that they did indeed do an in-person walkthrough on moving out before we moved in. We are being charged for utilities that we have already paid for and yes, I have documentation for this too that I have sent to our property manager by email and never received a reply back. We are also being charged for "damage" that is unspecified. I have picture documentation from when we moved in on the damage that was already there. And I have documentation from when we moved out and exactly how CLEAN the condo was when we moved out.This experience has been a nightmare and extremely unprofessional. *cannot upload docs

  Business Response

  Date: 04/25/2023

  This complaint is not for Real Property Management Greater Milwaukee Suburbs.  This complaint is for Real Property Management Greater ******* ************ *********** is independently owned and operated, with different ownership.

  Can you please move this complaint to the proper office for response?

  Customer Answer

  Date: 04/25/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  Please remove this complaint. I will refile with the correct company.
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************