ComplaintsforReal Property Management Greater Milwaukee Suburbs
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Complaint Details
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Initial Complaint
04/24/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
First, we have never once been able to meet with our agent face to face with from Real Property Management. We moved to this condo sight unseen due to us moving from out of state.Secondly, when we first moved in we had been told several things. The first one being that the condo had been completely cleaned and ready for our move in date. (Email documentation) The next was that when we moved out we would have a walk through to go over any issues. Neither of those things were done. The condo had grass and dirt when you first walked in. There were nail holes everywhere from the owners who had lived there before. There was a broken window pane in the upstairs closet window. The blinds that covered the sliding glass door were broken and the carpet had not been cleaned much less vacuumed. There were water marks left on the woodwork from water damage throughout the condo. There were many other smaller issues like the dishwasher not even being attached and the toilet upstairs not working properly, the dryer etc. (There were pictures taken when we moved concerning these issues. A ****** file link was shared with the property manager when we first moved in but we never heard anything back)Now that we have moved out - we never did get the walk through. They said they could not accommodate us to do a move out walkthrough with us. I do have email documentation stating that they did indeed do an in-person walkthrough on moving out before we moved in. We are being charged for utilities that we have already paid for and yes, I have documentation for this too that I have sent to our property manager by email and never received a reply back. We are also being charged for "damage" that is unspecified. I have picture documentation from when we moved in on the damage that was already there. And I have documentation from when we moved out and exactly how CLEAN the condo was when we moved out.This experience has been a nightmare and extremely unprofessional. *cannot upload docsBusiness response
04/25/2023
This complaint is not for Real Property Management Greater Milwaukee Suburbs. This complaint is for Real Property Management Greater ******* ************ *********** is independently owned and operated, with different ownership.
Can you please move this complaint to the proper office for response?
Customer response
04/25/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
Please remove this complaint. I will refile with the correct company.
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***************************Initial Complaint
10/28/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
In July I requested to vacate the upper unit at *** * **** ****** ********* ** *****- Per policy the company did not follow up with me until September when it was time for me to move out. Now i'm being responsible for the lease until March 2022- This issue could have been resolved if the company would have followed through on the vacate request and had this unit rent out.Business response
11/03/2021
We did receive the notice to vacate about a month after a discussion about the break lease terms and possible mitigation costs. After the notice to vacate was put in, there was no communication from either party regarding the lease break until about a month prior to the requested move-out date. The property is up and advertised, there have been over 400 page viewings and 100 showings scheduled. You will not be responsible for the lease as of 10/31/21.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.