Business ProfileforCountryside Fence and Services, LLC

My family hired this business to put in a new dog pen. When we first contacted them it was for a pen to run the width of the back of the house. Due to the installation of a new septic system last fall this was not possible. Therefore, we requested a smaller pen to run the width of the back porch. My daughter was the one who contacted with them and dealt with them. Well, they left the gate from old dog pen inside the new one. We had to remove it ourselves. The bill came and my daughter paid it. Not long after we received a bill for an additional $577.00. We were not told what it was for. My daughter called but they never called back. They sent us more bills with no information as to what they were for. Again, my daughter called but got no response. Oct, 25 I received papers from them threatening to put a lien on my house if I did not pay them by Nov. 15. The papers were dated Oct. 8. I called. The person I talked to insisted we owed them the $577.00 and that she had received no messages was from my daughter. My daughter had gone through the paperwork and could not find where we owed them more money. They have insisted we owe them that money. I know we do not My daughter has been out of town since Oct. 12. She will not be home until Nov.12. She has access to the money for our home repairs. I do not. I told them that and I was told a payment could be done by phone. Well, I have decided to pay them out of my own pocket just to shut them up. We already have a lien through the bank for a loan for home repairs and improvement. These people are not reliable. They say they will charge one price and then charge another. They send a bill and demand more money after it's been paid. I would discourage anyone from hiring these people for anything.

******,Per the contract that you signed on April 1st 2021; you hired our company to install chain link fence at your home for the amount of $3,288.00. We then installed the contracted fence at your home on April 7th 2021. We were not hired to do any removal of existing fence or gates. If there was an existing gate left on your property, that was because you left it there. Your fence project was completed by end of day on April 7th 2021, and we sent you an invoice on April 9th 2021 for the amount of $3,137.00, which is less than your agreed upon contract price, as we installed 9 feet less of quoted fence per your request at time of installation. I believe this change on your request was due to your septic system. The amount left to be paid at that time was $ ********, as we did apply your down payment in the amount of $ ********, which we received with your signed contract. Per our contract, invoices are due at time of receipt and will be charged a late fee of 1 % per month for any invoices not paid within 15 days of invoicing. We did not receive any payment from you or your daughter until 6/1/2021 in the amount of $800.00 and again on 6/21/2021 in the amount of $200.00. We have not received any additional payment from you or your daughter since June of this year. The remaining balance on your invoice is $577.00. On June 2, 2021 we filed for a Notice of Intent to File Claim of Lien on your property if the remaining balance was not paid in full within 30 days of that notice.Since mailing out your original invoice on April 9th 2021, we have tried calling the phone number provided to us by your daughter multiple times, leaving messages on all occasions for you to contact us in the office to complete payment for your outstanding invoice. We never received any call backs or messages from you or your daughter. On September 17 2021, we mailed you as well as emailed you, a letter requesting final payment in full by September 24th 2021, or we would need to take legal action to get this account paid. In that letter, we gave you the different payment options we accept, along with our address and phone number to contact. We heard nothing back from you or your daughter. On October 8th 2021, we filed a Claim of Lien on your property. We have still not received any payments from you or your daughter as of today, November 1st 2021. We have been patient and given you ample time to pay for the service you requested of us and that we completed in full. We have been kind, and have not charged any interest on your outstanding invoice. We have tried calling you and your daughter to arrange final payment and close this matter respectfully. We had not heard from you, until October 26, 2021, when you called demanding we remove the lien on your property and threatened to *** us for harassment. Even then, we spoke to you respectfully asking that you pay your remaining balance of $577.00 over the phone to resolve this issue and remove the lien. You told us at that time you did not have access to the money to pay this balance, only your daughter had that access. You also stated she was out of town and would not be home until November 12th. We asked if she had a phone number we could reach her at, to speak to her in regards of getting this paid. You informed us, you did not know your daughters number, but would pass along our office number to her. We have not received a phone call from your daughter as of today November 1st 2021.Your review of our company is completely false and a complete misrepresentation of the facts. We have submitted copies of all documents sent to you, along with the contract signed by you, in regards to this project below. We ask again, that you pay us in full for the work you requested of us, and that you remove your inaccurate review.

I will not remove my review as it is accurate. Your response to me is inaccurate as my daughter can confirm. I stand by what I said. Again. we do NOT owe you $577.00 and my daughter has the paperwork to prove it. Had you tried to call her, she would have told you. I mailed you a check out of my personal funds today to get you off my back and to leave us alone.