Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They dont help, I moved in a month ago and I still dont have garbage cans, theres definitely a pest problem that their being negligent about, all the screens in my windows are broken (been like that since I moved in), Ive begged and pleaded for help and they just dont feel the need to.

  Business Response

  Date: 03/11/2025

  Our company would be glad to help any tenants that have maintenance or other property issues.

  The tenant filing this request is not in our management system, does not appear to be a tenant, and lives at an address that we do not manage in ********. Our rentals are in ******************

  It would be great to gain more clarity as to what property this is for in *********, or if it is in ********, we would ask that this complaint be dismissed since they filed it against the wrong company.

• Initial Complaint

  Date:03/11/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was renting an apartment at *************************************************************************************************, ** for over 2 years on a month to month agreement. January of 2024 we had our things stolen from the landlord, *** management when they broke our lease agreement and cleared out the common space in the basement. We were given permission to use the basement for storage and were given no notice to clear our things. This prompted us to give 28 days notice and leave the apartment. We agreed to move out on February 3rd of 2024 and paid in addition for the 3 days it would take to move out, February 1-3 specifically, they accepted our money and agreed to let us stay the additional 3 days in exchange for the amount we gave them. Now after having been moved out since February 3rd they are demanding we pay an additional month of rent, roughly $650 for the month of February. They have also failed to give us back our security deposit or any kind of itemized receipt. Under ********* state law they have 21 days after the residence is vacated. At the time of writing this its been over 2 weeks late and they havent been clear of when they plan on giving it back exactly. It feels as though they are holding our security deposit until we pay them a month of rent we do not owe them.This company also doesnt maintain their properties and ignores work orders. We had dozens of work orders for mice, electrical issues, water running down our walls from a leak, heating problems, windows not opening, a door that was incorrectly put on, etc. I believe our apartment was unsafe to live in and whoever is running this company has no care for the safety of their tenants. We were told that the electrical wiring was a hazard by 2 different electricians.I believe this company isnt even doing the bare minimal to keep their apartments a safe place to live, while breaking the law on tenant and landlord rights.

  Business Response

  Date: 03/14/2024

  This tenant did live at **************************** The tenant's rental was not dangerous or uninhabitable, as they stated, they live there for multiple years. The maintenance at the property has been maintained and will continue to be responded to in a timely manner. Nothing was stolen from this tenant. In vacating, they were to give a 60 day written notice, per their lease agreement, when leaving the property and moving out. They only gave a 28 day written notice. A final statement was sent to this tenant yesterday March 13th, 2024, certainly within the 21 days that ********* statutes allow from their lease term ending on February 29th, 2024.

  Customer Answer

  Date: 03/15/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I have multiple photos and witnesses that have seen how unsafe and how poorly maintained the property is. I have more pictures I can provide if need be. The photos show the door that was incorrectly put on, a lock that doesnt work, and the leak from the roof that is running water down our walls. We had dozens of work orders to fix these things and nothing was done. We lived at this location for multiple years because we didnt have a choice, that shouldnt mean we cant have a safe livable place to stay while also paying rent. In regards to the stolen property, the photo of an email shows that he acknowledged that things were taken, despite him lying and saying things werent marked and we werent supposed to be using the basement, we had asked permission and it was also in our lease as a common area. Everyone that had an apartment in the building had things stored in the basement and knew it was a common area. Tenant acknowledges that landlord will not be liable for damages to property stored in unfinished spaces due to humidity or water damage. that is taken directly from our lease agreement.  Under ********* state law we provided a proper 28 days notice before leaving the residence. And the notice of our security deposit shows no itemized receipt as to why it was taken in full. Our security deposit was also weeks past its due date, they had 21 days to return the deposit with an itemized receipt and didnt receive any email or anything for weeks. 

  Business Response

  Date: 03/21/2024

  The property and the rental apartment were habitable and maintained well. Pictures provided of issues were from before our company began managing the property, and are cosmetic in nature. For example, the latch lock is needed because the handle itself locks, and the **** on the wall is from a previous leak that was fixed, not a current leak. To say nothing was done for maintenance is very extreme. If there were more maintenance issues, the tenants needed to let us know what was needed and then the owner would approve of the maintenance staff responding. Our staff completed many work orders for this property and unit, and they will continue to maintain it moving forward. These tenants left the property in great shape, and were not charged for any pre existing damages or cleaning. This was stated to them on their final statement and disposition letter, which was given to them in a timely manner according to their written lease agreement and itemized on March 13th, 2024.
  

• Initial Complaint

  Date:12/24/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Renting a unit from *** Rental. Maintenance on the house was in the lease supposed to be submitted to *** Rental properties. 3/2/23 I put in a work order on the website portal stating that the toilet was leaking water out the bottom of the toilet all over the floor and that it seemed to be clogged, the dryer was making loud noises like something had gotten stuck in the back, Request was canceled, I was told to make pictures of the dryer and that if my toilet was clogged they couldn't help with that, if they sent someone out if would be an additional service fee. 11/17/23 Contacted *** Rental through the portal with a maintenance request for my front door, its in very rough shape and I'm unable to use the door handle. Request was canceled 11/20/2023. Tried to communicate back and forth with no action being taken.Sent emails with dimensions for the door size. Received an email 12/4/2023 stating that they contacted the owner about the work order and they would be following up.

  Business Response

  Date: 12/29/2023

  The dryer request was handled by a third party company as we do not own the machines in the rental property, but they are coin operated and maintenaned by another company. The dryer was replaced and is working from what we have been told. All of the other repairs have been approved by the owner to be fixed or have already been fixed at the rental property. They do show in our management system that they are canceled because the work is not being performed by our maintenance staff, but by the owner of the property and their maintenance technicians. The heat issue was fixed immediately. From a more recent maintenance request, the toilet repairs have been assigned to a plumbing company to repair. The door repairs are scheduled for next week once the repairman is available after the holidays. This door still functions and work for securing the rental apartment. We will continue to follow up for the tenant and get any needed repairs completed for this tenant.

  Customer Answer

  Date: 01/18/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************
  

• Initial Complaint

  Date:10/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ABC Rental Management set the move in date so they could clean from the prior tenant. It was not. F**** in the toilet, black mold in basement and when we move the fridge to clean theres roaches and mice all over. They declined to do anything at this time. Yes we have proof. Then theres water pouring out of the ceiling. They come to fix it and cut out a portion of the header to a load bearing wall to fix a portion of the galvanized pipe for water and a week later theres still a gaping hole in the ceiling and the wall and floor are saturated. We want our security deposit back as well as our rent and expenses to move out of this ***** and mice infested place.

  Business Response

  Date: 11/07/2023

  The tenants who moved into this rental have experienced some difficulties during their brief tenancy. There was some areas of cleaning missed before they moved in. The issues of the mice and cockroaches were not know to our staff or mentioned by the previous tenants. We did not see either before the current tenants moved in. We did respond to them right away by supplying mice traps and a way to resolve the pest issues. Regarding the water leak, this was an unknown issue until it began leaking a few weeks ago. Our staff responded and sent a plumber to fix the leaks the same day this issue occurred. We will continue to follow up and make needed repairs for this rental property. Unfortunately, the tenants have chosen to vacate the property this week.

  Customer Answer

  Date: 11/07/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  So NOTHING was done about the pest control. Requests were submitted by us as shown in the attachments and 5 days later just cancelled by *** Management with the note "owner not doing at this time." This statement sounds like they knew about the issues. As the company as said, they "missed some spots" for cleaning. If they had followed done their own due deligience and followed thier own move out check list( attached) the infestations would have been found. Their fix was for US to care of the infestations AND cleaning at OUR cost, with no reemburisment. They have chosen to ignore and cancels our requests to rectify issues in this apt. Yes, they were somewhat prompt in responding to the leak in our ceiling on 10/25 but the gigantic hole in the ceiling is still present on 11/7 in our apt AND the hole made in the upstairs bathroom of the upstairs tenant. We just hope thier are no toliet issues as that would mean it would come into our apt ceiling. Their negligence and disrespect of us,as tenants, is why we have chosen to vacate this property after 6 weeks. We have given them every chance to do the right thing and we are just ignored or get the generic response "someone will get back to you." We are asking for the full reembursiment of the security deposit($2190.00), October's rent($1017.00) and have added moving costs ($1000.00) which totals $4207.00. This reemburisment is the only resolution for us as we are vacating this negelcted property.
  Regards,
  
  *******************************

  Business Response

  Date: 11/16/2023

  Yes, the tenant have vacated the property as of Monday, November 13th, 2023. We did meet with them and walk through the property. We had no knowledge of ******** issues before the tenant moved in. Our staff has followed up with them regarding the pest control issues, and all other maintenance needed. We will make sure the maintenance for the ceilling repairs are finished now that the tenants have chosen to vacate the property. This repair was scheduled previously in advance, but it did not work the tenants when we were going to arrive during the day.

  Customer Answer

  Date: 11/16/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  We have vacated the premises. I wish to note the gas leak found by the city inspector on November 10th that required the fire department needing to be called. This further goes along with why we would like refunds on the items listed. We keep going back and forth and I have had enough. I would appreciate a STRAIGHT FORWARD answer on how the financial aspect i.e refunding security deposits ($2190.00), October rent ($1017.00), moving expenses of $1200 ( went up due to time lost for gas leak) is going to handled. 
  
  Regards,
  
  *******************************

  Business Response

  Date: 11/28/2023

  All of the maintenance required by the City and other maintenance needing to be finished has been completed. The owner is requesting that the tenants pay for the months that they lived in the rental property. I will be responding to the tenants next week with their final statement, disposition letter and security deposit return.

• Initial Complaint

  Date:10/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into a rental property with *** rental starting October 1st. Upon moving in the unit was trashed, despite the landlord telling me that he had cleaners come. There was garbage all over, urine in the toilet, drug paraphernalia, blood splatters on the ceiling, and the ceiling is leaking. The landlord did not disclose to me that the ceiling was leaking, although they had to of know about the leak as they had buckets of water in the attic under some of the spots where water was dripping. The leak has gotten worse since moving in and the house smells horribly of mildew so I am likely breathing in mold. I let the landlord know that I have asthma and cannot be breathing mold as it could be life threatening, I also have an elderly dog. The landlord has told me they will send someone to fix the roof however, I have lived in the unit for 17 days now and no one has came, and my landlord will not give me an approximate time frame of when this issue will be fixed. I also asked that they send someone to clean the blood off the ceiling because I don't feel comfortable cleaning it as it is a biohazard. The tenants next to me were evicted, however, the landlord did not change the locks so they continue to enter the unit. I asked that they confirm that my locks were changed after the previous tenants were evicted and they will not change the locks, nor will they confirm if locks were changed. My unit does not have any fire alarms or smoke detectors. I have sent many emails to the landlord telling him that I am living in hazardous living conditions and that I do not feel safe, to which they have yet to respond. My unit is not habitable and I am currently unable to stay in the unit due to leaking ceiling, mold, and unsafe living conditions. I would really like to get out of my lease as it is obvious that the landlord does not care about the well-being of their tenants and I am currently not able to reside in the unit.

  Business Response

  Date: 11/01/2023

  We have received and reviewed the complaint that was filed by our current tenant. The claims made by her are incorrect and misunderstood by the tenant. In this situation, the tenant has stated that the conditional issues of this rental have made it unlivable or uninhabitable. This is incorrect and all maintenance of the rental property will continue to be maintained in a manner that is appropriate for any tenants living in the property. Our staff has communicated with the tenant about any maintenance or cleaning issues that the tenants have let us know about for the rental property. They have also responded by performing the maintenance that was brought to our attention. The rental was not trashed when she moved in. We deep cleaned the rental before this tenant moved in.There was a soda can spill that we had to clean up and some paint marks. There was a bucket in the attic that had rolls of paper in it, not water. The roof has been repaired and the final repairs are happening in the next week. According to multiple staff members, the rental does not smell like mildew or have mold. A new smoke detector has been installed, along with a new stove per the tenant's request. The current locks were replaced before the tenants move in earlier this year in 2023 to allow for a safe and secure environment for the current tenants. Please let us know if you need any more information from us regarding this complaint.  You are welcome to contact our company with any questions.

   

   

• Initial Complaint

  Date:09/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im the contract with the company we pa a certain percentage of the utilities and today I checked mg balance and I have an extra $200 added to balance for an utility that hasnt come up before but now it is

  Business Response

  Date: 10/03/2023

  Good Morning,

  This tenant does pay a portion of the electric, gas and water & sewer for their rental. Thy will receive monthly charges for the *** electric and gas billing. The charges applied recently on 9/21/23 are for 2 months of billing. This is why the cost was higher this past month.

  The water bill is added every quarter. So, every 3 months a water & sewer bill will be added once the bill is paid by us for the tenant's portion.

  The tenant can pay these bill soon after they are applied each month, or with the next month's rent. We do not charge late fees for paying utilities after they are applied to the tenants's ledger unless it is excessive or extremely old.

  I would encourage the tenant to reahc out to us so we can hep them understand what the bills are for and why they pay them per their lease, instead of contacting another agency that has not knowledge of the billing or what their lease states. Please contact us directly moving forward and we will get you any information you need.

• Initial Complaint

  Date:05/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They charging me for liability to landlord insurance no where in state law says I have to pay for this

  Business Response

  Date: 06/08/2023

  ABC Rental Management LLC
  **************br>Suite #***
  ******, ** 54403
  (File # ********)
  To ************************* and the BBB of *********,
  We have received and reviewed the complaint that was filed by Quo *****, our current
  tenant at *****************************************************. The claims made by him are incorrect and
  misunderstood.
  The tenant has signed a lease and agreed to a contract that requires a minimum renters
  insurance or liability policy for the rental that he is living in. This written agreement is what
  needs to be followed for his rental property. This tenant has lived at this property for almost 3
  years and has had insurance the whole time.
  
  Please let ** know if you need any more information from ** regarding this complaint. You are
  welcome to contact me with any questions.

• Initial Complaint

  Date:04/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They rented me rental unit that has a leaky roof, a hidden bathroom window with mold. I explained I have extreme allergies and they dont care. I was told not to contact them about the roof unless Im seeing water in my apartment. Wont fix the roof or even look at it.

  Business Response

  Date: 05/01/2023

  ABC Rental Management LLC
  **************br>Suite #***
  ******, ** 54403
  (File # ********)
  To ************************* and the BBB of *********,
  We have received and reviewed the complaint that was filed by ***************************, our current
  tenant at ***********************************************. The claims made by her are incorrect and
  misunderstood by the tenant.
  ABC Rental Management LLC staff has been to the property multiple times and found no mold
  in the rental property. The roof was replaced just a few years ago and there are no signs of
  water leaks. We have also made necessary repairs and updates requested for the property on
  behalf of the owners of the rental property. Some areas of this rental were updated previous to
  when the tenant moved in 2 months ago. Other maintenance and tenant issues mentioned were
  submitted to our management company and have been and will continue to be addressed in a
  timely manner by our staff.
  As stated by the tenant, she had put up plastic and taped off areas of the home, which does not
  allow the home to breath or vent properly. This has now been removed by her and the air
  quality does seem to be better from what she stated today while meeting with her. Neither we
  nor the previous tenants are affected in any way by the air quality in her rental.
  We do want her to be healthy and enjoy where she lives. We can find a new tenant for her if she
  can not be happy. Please let ** know if you need any more information from ** regarding this
  complaint. You are welcome to contact me with any questions.
  Thank You,
  ***********************
  ABC Rental Management LLC
  *******************************
  ************

• Initial Complaint

  Date:03/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They charged me $100 to change the locks at the duplex I rented. Initially they said I did not leave any keys. Once I submitted proof (photos of keys on table on exit date) they said the keys did not work! I did not even have to take the keys off the table! The entry lock was number coded! I left the same keys that were given to me. All I am asking for a the return of my $100. Thank you.

  Business Response

  Date: 04/11/2023

  We have received and reviewed the complaint that was filed by ***************************, our former
  tenant at *****************************************************************
  As ****************** has stated in her complaint, she did leave keys on the table in the furnished
  rental. However, these keys did work on the rental property doors when tried after she vacated
  the property. They did work before she moved and our staff confirmed this was the case. We
  had to change the locks at this property and the owner requested that we charge the previous
  tenant for this maintenance since the proper keys were not left by the tenant. We would not
  have changed the locks unless it was needed.
  Please let us know if you need any more information from us regarding this complaint. You are
  welcome to contact me with any questions.
  
  Thank You,
  ***********************
  ABC Rental Management LLC
  *******************************
  ************

  Customer Answer

  Date: 04/12/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I returned the same keys that were left inside the residence for me to use. 
  Regards,
  
  ***************************