ComplaintsforEastbay
Retail Sportswear
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Complaint Details
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Initial Complaint
12/19/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Did online order at this store 12/16/2023. Money was taken out of my account and then of course company claimed it does not have product. Was sold a product they never had and now this company has my money and I have no item and no refundInitial Complaint
10/02/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I placed an order on September 22, 2023 for a pair of sneakers. Received confirmation as well as tracking. Since then the tracking has stayed stuck on Awaiting. I contacted foot locker customer service who asked me to please wait 3-5 days before putting in a ticket. I waited 8 days then I was told to please wait an additional 5 days. At this point this is a game my money was taken and no item was sent to me. I would like my money returned.Initial Complaint
01/25/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On January 7th and 8th, 2023, scammers blackmailed me and threatened me to pay them $2, ****** on Foot Locker gift cards. Out of fear for my life and my daughters life, I put the money on the gift cards as they requested anticipating when they leave me, I will notify my bank to intercept the processing and get my money back. After purchasing the gift cards, I went to my bank and they said they couldnt stop the payment because the money was on Foot Locker gift cards.I contacted Foot Locker ******* Services about their store being used as Fraud or scam and I would like for them to freeze the gift cards and give me my monetary value. Foot Locker instead gave me **Gift cards in the amount of $2, ****** and requesting I purchase merchandize with cards. I told them the hackers used the gift cards, not me and I dont need merchandize from their store. I need the money to pay my bills. Foot Locker refused to give me my money. Uptil now, I have the **Gift cards which I cannot use to pay my bills. Kindly intervene and help me get my money back because I dont need the gift cards. I am a health care provider. I have a police report for this case.Initial Complaint
12/27/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased items from Eastbay on Dec. 20, 2022, Order: V1006437020-TPYDPJM1G7. I received the items on 12/21/2022. I called on the 22nd and advised a representative that 3 jackets, 2 shirts, and 1 pair of pants needed to be returned. The associate advised that she would email me a return label. I went to my email on today 12/27/22 and could not find the label. I called and after being on hold for over 30 mins an associate ******* advised me that all sales were final and that she could not send me a return label. I advised her of the conversation with the previous representative and asked for a Supervisor. Balum got on the phone and advised that on the site there is a final sales listed when you enter the Eastbay page. I advised him that I never saw that on the site and that was inadequate, if all sales were final that should have been listed on the page were the items were selected and certainly on the payment and checkout page so that customers would know that they could not return nor exchange any items. However at the bottom of my email when I select the return or exchange option it takes me to their return policy. I tried to resolve this with their customer service associate and there was no empathy for their site inadequately displaying that this was a final sale and that no refunds or exchanges would be accepted. There was no empathy for the information given to me on the return and no option to resolve this.Initial Complaint
12/23/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I placed an order on eastbay.com on 12/23/22 as a gift purchase for my dad for a total of $80.68 (order #v1006457427). A hour and a half after ordering, I realized that I ordered the incorrect size. I immediately called eastbay support to request a cancellation and refund and they said the order was already processing and could not be cancelled. There is no possible way the order had been shipped when I placed the order after 6 pm and called a hour and a half after placing my order so it should have been well within the timeframe to cancel. On top of that, eastbay is closing and says all sales are final so they are saying theres basically nothing they can do and Im out $80. The easy solution would be allow me to cancel the order before it shipped which should have been well within their means with how soon I called after the order was placed. Their customer service was terrible and they didnt try to help at all. All I am seeking is my $80 back. They can keep the shoes, I just do not want to be charged for something I cannot use. Please help me find a resolution to this issue with eastbay. As you can see from the provided pictures. The order was still in the processing stage when I called, it has not been shipped so should be possible to cancel.Initial Complaint
11/28/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Order Number: ******** Went to the wrong address and order was never refunded.Initial Complaint
11/20/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On Nov. 13th 2022 I purchased a pair of **** shoes for $71.17 that were delivered damaged on Nov 19th. I immediately notified Eastbay and I was told by their representative they do not do returns on damaged products. I explain to the rep the shoes are brand new and has never been worn but there is small tear near the front of the right shoe. FYI... Wow! I did not know this company had so many customer complaints, I will not be ordering products from them again.Initial Complaint
11/10/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
i tried ordering $3200.00 worth of shoes from Eastbay.com 5 times!!!! Each time my order was canceled and noone at Eastbay could tell me why. My card was authorized and the money was held so that wasn't the problem. my card company said it wasn't on their end, they didn't refuse the charge. I called Eastbay each time and they couldn't tell me why, they sent me to a credit service department but they wouldn't answer so i had to leave a message and they never called me back. So now i am keeping a close eye on my credit card to make sure they don't charge me. DO NOT order form them, it is a scam of some sort. You will never get your shoesInitial Complaint
11/09/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
CHECK YOUR BANK ACCOUNT!! On 11/9/2022, I purchased several items from Eastbay's online store. They were running a 50% discount using the code EASTBAY. The total amount of our order was about $220 dollars, but with the applied 50% discount, our order total was going to be $109. My first attempt at completing the transaction came back as an error. The next time I attempted the transaction it was successful with the displayed amount of $109. However, when we checked our bank account a few hours later, our bank was charged $218 for the order. When I called Eastbay, their customer service representative said that the transaction on their end did not correctly apply the discount even though it showed the 50% discount on my end when I finalized the order. She said they were not able to apply the discount electronically and refund our money, nor were they able to just cancel our order and refund our money. Instead, we have to wait 5-6 business days for our order to arrive, 5-6 business days for our order to be returned to them, and we have to wait another 3 -4 days for our bank account to be credited the $218 that was charged to us. I can't believe that a business can charge a customer double the amount that the ********************** checkout screen displays and NOT have any course of action to IMMEDIATELY correct the error that THEY made on their end. The customer service rep that I spoke with said that this sort of mistake happens all the time especially now that the holidays are coming. I feel like I've been scammed and this is something that they are okay with happening to their consumers. If we hadn't been watching our account, we never would have noticed that we were charged double what our order total was, and maybe that is the entire goal of their 50% discount scam. As a parent, I will never shop at Eastbay again. As a multi-sport coach in a high school setting, I will strongly discourage any of my athletes from shopping at Eastbay. I hope it was worth the extra $100 bucks!Initial Complaint
09/18/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Purchased volleyball shoes to be delivered to home address and package was stating pick up as I have no transportation as eastbay rep ****** Employee supervisor C006054 11:16am eastern time and ***** C005512 11:34am states by package attempted to be delivered but **** states no information on attempted delivery even through informed mail delivery by **** . I have not received any shoes yet
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Customer Complaints Summary
51 total complaints in the last 3 years.
2 complaints closed in the last 12 months.