ComplaintsforHometown Motors of Wausau, LLC
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Complaint Details
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Initial Complaint
04/28/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
March 21, 2024 I bought a 2017 jeep wrangler at hometown motors of Wausau *********. When I bought it I was un aware of all the problems. March 25th is the first time I brought it back to hometown motors as I took out a warranty when I bought it.There was a check engine light on and sent it to his shop *****************.Who had a car to work on and then was going to work on the Jeep on march 26,2024 ************************* one of the owners of hometown motors text me saying it was done. My dad didnt get out of the parking lot and its was doing the same thing I took it in there for. Check engine light and wouldnt start. They sent my dad home with a rental car I contacted them on march 29th to ask what was going on they said they sent it to the Brickers of Wausau they will let me know when its done. April 2 ***** contacted me said they figured it out and that they were fixing it Friday April 5th they said it was done. I contacted them April 8th to tell them it broke down again same issue I had I heard nothing from them until April 16th and I contacted them and they said they cant get it to have a issue so they were keeping it til they could figure it out still heard nothing until April 26th in which my mom called to find out what was going on. They said it was ready to be picked up and the same day 3 hours later me Jeep wouldnt start and I called my uncle ********************* upset because it wouldn't start so he came to pick me up and he told me to get hometown motors on the phone so he could talk to them he feels they are taking advantage of me.The father of the business told me I had to pay for the to toetruck and my uncle made them pay for it and the father of the business asked how is he supposed to get the key and my uncle said he would personally drive me their himself once we got their I got out and went inside to give him my key so they could get it towed. My jeep is now sitting again and no answers I have driven the jeep 4 times and broke down every time. My loan is *********Business response
04/29/2024
After hearing about the issue, we paid to have the Jeep brought to the local Jeep dealer and supplied the customer with a loaner vehicle. We were told it was repaired, we paid the bill and the customer picked up the vehicle. The vehicle left her stranded again. This morning ,April 29 I picked up the vehicle, It started right up, and brought the vehicle to the Jeep dealer in *******. We supplied the customer with a loaner vehicle, we are trying to get the vehicle repaired at no cost to the customer, but we are at the mercy of the repair shops.
***********************
Owner
Hometown Motors
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.