We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Used Car Dealers

Hometown Motors of Wausau, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/21/2024

    Type:Sales and Advertising Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a car from them and the dealer stated that everything was working fine with the car. Soon after purchase I took it to a mechanic and they found over 5 grand worth of issues with the car and the dealer refuses to help me. I should not have to dump 5K into a car I havent even had for two months.

    Business Response

    Date: 10/10/2024

    The customer spoke with my son *****. I will enclose the text between them.12:40?PM
    *****


    Hey, here you go! Also, the charger was back in the shop due to a bad driveshaft, apparently its been bad for over 6 months. I just want to know if you knew about it before selling it to me? I dont knowingly sell anything that is bad. I rely on the couple of mechanics I pay to safety inspect our vehicles. When they tell me its good to go, they get sold. If the driveshaft was bad for that long, I feel like it would have been an issue at the shop when it went through the inspection. Yeah but the mechanics I take it to said its been bad for awhile. I just wanted to let you know since the issues Ive been having with the car, according to my mechanics, have been due to parts that have been bad for awhile. I dont want to ask for any assistance but I figured Id make you aware. Its possible the mechanic judged it to be safe and legal. The state of Wisconsin allows used cars to be sold that are obviously used. Every mechanics opinion of what is bad is very different. Especially when one wants to get business and make money. Not saying it doesnt need to be replaced right now or anything. Just wanted you to be aware of how it works. I know how it works but a bad Drive shaft isnt a safe thing due to acceleration problems. As I said before, Im not asking for assistance since you already paid half of the last repairs but Im just notifying you of new issues my mechanics are finding that have been going on for awhile.

    Customer Answer

    Date: 10/10/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    [Please type your response here.]

    Regards,

    ***** ******

    Customer Answer

    Date: 10/12/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    I sent that text before it went back into another shop and they found more issues wrong with it. I would like a refund or some type of reimbursement for the parts Im putting into the vehicle  


    Regards,

    ***** ******

  • Initial Complaint

    Date:04/28/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    March 21, 2024 I bought a 2017 jeep wrangler at hometown motors of Wausau *********. When I bought it I was un aware of all the problems. March 25th is the first time I brought it back to hometown motors as I took out a warranty when I bought it.There was a check engine light on and sent it to his shop *****************.Who had a car to work on and then was going to work on the Jeep on march 26,2024 ************************* one of the owners of hometown motors text me saying it was done. My dad didnt get out of the parking lot and its was doing the same thing I took it in there for. Check engine light and wouldnt start. They sent my dad home with a rental car I contacted them on march 29th to ask what was going on they said they sent it to the Brickers of Wausau they will let me know when its done. April 2 ***** contacted me said they figured it out and that they were fixing it Friday April 5th they said it was done. I contacted them April 8th to tell them it broke down again same issue I had I heard nothing from them until April 16th and I contacted them and they said they cant get it to have a issue so they were keeping it til they could figure it out still heard nothing until April 26th in which my mom called to find out what was going on. They said it was ready to be picked up and the same day 3 hours later me Jeep wouldnt start and I called my uncle ********************* upset because it wouldn't start so he came to pick me up and he told me to get hometown motors on the phone so he could talk to them he feels they are taking advantage of me.The father of the business told me I had to pay for the to toetruck and my uncle made them pay for it and the father of the business asked how is he supposed to get the key and my uncle said he would personally drive me their himself once we got their I got out and went inside to give him my key so they could get it towed. My jeep is now sitting again and no answers I have driven the jeep 4 times and broke down every time. My loan is *********

    Business Response

    Date: 04/29/2024

    After hearing about the issue, we paid to have the Jeep brought to the local Jeep dealer and supplied the customer with a loaner vehicle. We were told it was repaired, we paid the bill and the customer picked up the vehicle. The vehicle left her stranded again. This morning ,April 29 I picked up the vehicle, It started right up, and brought the vehicle to the Jeep dealer in *******. We supplied the customer with a loaner vehicle, we are trying to get the vehicle repaired at no cost to the customer, but we are at the mercy of the repair shops.

     

    ***********************

    Owner

    Hometown Motors

Hometown Motors of Wausau, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.