Business ProfileforKocourek Subaru, Inc.

My husband and I had ordered a new ******* from the Subaru Dealer in ******, **. The store manager, *********************************, said he placed the order on August 4th and would be available sometime in November. Monday, October 3rd my husband received a call from the new store manager, ****, of Subaru in ****** saying that our order was never placed. The new manager said there is nothing he can do to get us the vehicle we were told was ordered. I sent an email to Subaru Corporate to see what options we have to acquire the car that we ordered in the time frame that was given to us. The only option that was given was to have the dealer place the order, but cannot help with the timeline that we were told. My husband and I are at a complete loss of what to do next. The reason we went with this car was the delivery date of November and 4-wheel drive ability. I am a Traveling Medical Specialist, and am currently on contract in the UP of ********. Receiving this car in the given time frame is essential for transportation to work. Another reason the timing is important, is because our household has been down to one car and have been just making things work until the new vehicle arrived. With being told the vehicle was ordered and then two months later informing us it was not, robs us of the ability to have the time to make any alternative arrangements and puts us in a horrible situation. Attached is the email exchange between my Husband and ****** working out details of the car to be ordered, text confirmation on the order from ******, the Purchase Agreement from ******, text from ****** stating his error, email complaint to Subaru Corporate, and response from Subaru Corporate. For a resolution, we would just like the vehicle that we were told was ordered with the delivery date of November.