Business ProfileforWindow World of Wausau, LLC

We had an appointment with *****, the owner of Window World of Wausau for her to measure windows and discuss options. We did not remeasure, accepting in good faith that her measurements were correct. She wrote the contract using the measurements she took, knowing we would be installing the windows ourselves, & financing $4,542.04 with employee discount. The two incorrect windows total $1,458.35. I left Window World just prior to windows coming in. Per policy, self install must be paid in full (which ours were, as financing is considered paid in full), and the contract is hand written by the purchaser listing measurements they provide (she wrote our contract using the measurements she took). When windows come in, the purchaser is to pick them up at the store. When we called to schedule pick up, ***** changed her policy and stated she would not release our windows until she received a payment from the finance company, a delay of several weeks. Normally, financing through Window World’s company is considered paid in full when approved, and is charged once the windows are picked up or installed. In order to pick up the windows and install that weekend as planned, we changed payment to a credit card, which she required to be paid the day prior to pick up, yet another change. We realized at pick up that two of the windows were the wrong size. We called ***** to request replacements and she promptly shouted she would “not give us our money back” and hung up. Over the next 3 months, we emailed and called *****/ Window World numerous times to request the windows be replaced, but got no response. 2/12/22 we received a letter stating she would not replace the windows, and we had until 2/18/22 to pick them up or we’d be in default and she wouldn’t let us have our windows. We called and agreed to pick up on 2/19. ***** stated she’d text us the address to pick up our windows, alluding to the windows not being at Window World. As of 2/18 at 10pm, we have not heard from her.