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Business Profile

CPA

Reilly, Penner & Benton, LLP

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in CPA.

Complaints

This profile includes complaints for Reilly, Penner & Benton, LLP's headquarters and its corporate-owned locations. To view all corporate locations, see

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Reilly, Penner & Benton, LLP has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/09/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I dropped my taxes off to *******************, CPA on 4/8/24 and was told my taxes would be done in 2-3 weeks. To my knowledge, my taxes are not done or filed. I have made numerous phone calls to **** to follow up on my taxes and **** has called me back one time stating that my taxes will be filed within the next day or two, **** refuses to answer any of my calls and sends them to his voicemail. I feel **** has a personal grudge against me due to me initially having my taxes filed with a different tax account. **** has displayed unprofessional behavior. I am very disappointed with the lack of respect and communication from ****. I also called and spoke with **** at the beginning of May and was advised by **** that my taxes would be done within the next week. We are going into the middle of June and my taxes are still not done. **** is dishonest.

      Business Response

      Date: 07/10/2024

      Please see response attachement

    Reilly, Penner & Benton, LLP is NOT a BBB Accredited Business.

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