ComplaintsforAdvanced Exteriors of Wisconsin
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
ADVANCED EXTERIORS OF WISCONSIN TOOK OFF WITH THOUSANDS OF DOLLARS OF MY MONEY. NEVER EVEN STARTED THE PROJECT. THEN TOOK THE SUPPLIES. PLEASE CHECK THEIR NAMES UNDER CCAP. LOOK UP THE ****** WOW YOU WILL BE SHOCKED. LOOK UP THE COMPANY. YOUR YOUR JAW WILL DROP.Initial Complaint
08/09/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Approximately two years ago I engaged said contractor to repair a leaky roof which allowed water to enter my bathroom below. The charge was $900.00 and they caulked the presumed area of the leak. This did not solve the problem and the continuing leak has severely damaged, if not ruined, the new insulation I had installed above my bathroom after they had said they had repaired the leak. They have since then come back twice as I have informed them at least a couple times that the leak remained unrepaired and that water continues to seep into my bathroom. Each time they did nothing but caulk some more. They consistently, repeatedly, and adamantly have refused to entertain the proposition that more repair work may be needed besides caulk to rectify the problem, even though the work order references repairing the saddle as needed. I have recently requested that they give me a date and time that they will return and what they intend to do to finally take care of the problem. I have not seen or heard from them. Payment has been made in full and still I have waited over two years for adequate and complete repairs to finally be made. I expect the contractor to immediately do all that is necessary above and beyond useless caulking to finally repair the leak as they agreed to do.Initial Complaint
03/14/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On March 16, 2022 I signed estimate **** from Advanced Exteriors of Wisconsin to seal 7 seams on my gutters in the front of the house that were leaking water. Also to fix a downspout in the rear patio area of the house.The downspout was fixed after 2 attempts and the 7 seams on the gutters are still leaking and getting worse after 4 attempts. I have tried to work with *********************** the owner to fix this now ongoing problem. They have made 4 trips out to fix the gutters but start to leak shortly after each attempt. **** has told me he will not refund me any money and this is not a priority. I am requesting a refund because I have paid for something that was not done correctly. I no longer feel this company is capable of fixing the gutters. In a years time the gutters are now worse than ever and I don't know what the expense will be. I have attached some documentation from texting with **** and the original invoice and pictures. I do not want this company to attempt any more, I need to hire someone that can get the job done.The company is:Advanced Exteriors of Wisconsin Owner *********************** ****************************************************************** ****************** ************Customer response
04/18/2023
Good morning.I did contact the consumer protection agency and provided the same information I gave you. I also put a review on his website and he responded to that if you want to look at it. I wouldnt mind talking to you on the phone please call me at your convenience ************I realize nothing will come from this but you asked I provide any feedback and this was the text he sent me last night.Just a heads up *****. The state of Wisconsin dismissed your claim against us based on the facts of the case. You lied repeatedly. And now you appear to be on some sort of crusade to bad mouth our business based on these same lies. We will gladly file a defamation suit against you *****. You cannot continue to make false allegations and accusations against us. You will not win. Read up on it. Nobody wants to explore this course of action. Certainly not you. We have honored our warranty right up until you started negotiating "discounts" and change orders with one of our technicians. You've gone too far with this. The next you hear from us will be a court summons. Trust that
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Business hours
Today,Open 24 Hours
MMonday | Open 24 Hours |
---|---|
TTuesday | Open 24 Hours |
WWednesday | Open 24 Hours |
ThThursday | Open 24 Hours |
FFriday | Open 24 Hours |
SaSaturday | Open 24 Hours |
SuSunday | Open 24 Hours |
Customer Complaints Summary
4 total complaints in the last 3 years.
2 complaints closed in the last 12 months.