Complaints

This profile includes complaints for Scrub-A-Dub Corp's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Scrub-A-Dub Corp has 12 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Scrub-A-Dub Corp

  809 S 60th St Ste 203 West Allis, WI 53214-3363

• 

  Scrub-A-Dub Corp

  6231 S Howell Ave Milwaukee, WI 53207-6237

• 

  Scrub-A-Dub Corp

  2323 W Wisconsin Ave Milwaukee, WI 53233-1825

• 

  Scrub-A-Dub Corp

  555 S 84th St West Allis, WI 53214-1437

• 

  Scrub-A-Dub Corp

  11333 W Locust St Wauwatosa, WI 53222-4214

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/13/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I have been using this car wash now for quite some time. Both of us have a sticker on our respective vehicles. Recently we traded in both of our vehicles and purchased new ones. After hours on the phone I thought we had the account figured out but it turns out that we do not. We are paying for stickers that we cannot use. We have stickers that we can't use because we're not being charged for them. I have now asked for both stickers to be canceled and refunded but they can't find those stickers in their system and there is apparently no record of myself or my husband either. Both stickers are under the same credit card which they cannot locate in their system either. On top of that we canceled the stickers and then they charge us transfer fees for something that was already canceled to get new ones which I'm pretty sure is fraud if it's canceled you can't transfer it.

  Business Response

  Date: 01/24/2024

  We have since been able to resolve the issues offline that ******** had been experiencing with her memberships and came to a satisfactory conclusion to this matter.

  Sincerely,

  Scrub-A-Dub

  Customer Answer

  Date: 01/25/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I am saddened that it came to this but the business did correct the matter and we have verified that it has been corrected.  I do not anticipate any future issues.  We have remained customers as up until these issues we had not complaints.
  
  Regards,
  
  *********************************
  

• Initial Complaint

  Date:09/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went in for an oil change. Shortly after noticed spots in driveway and oil light came on in car. We took it back in to check and they said it was fine. They didnt even check under car. I took it to Bretts Auto and they discovered the oils had leaked out the cap was not tightened. I called scrub a dub and even had Bretts Auto talk to them. The manage offered 20 off my next oil change. I want a full refund and repairs if engine damage is discovered due to this. Especially since I took it to them after the oil light came on right after my oil change there and they failed to fix the problem or acknowledge the problem.

  Business Response

  Date: 09/22/2023

  This message is in response to your request for a position statement regarding the complaint received by ***************************. Below is a recollection of the events that occurred and the position we have taken on this matter.

  
  On May 29th, 2023, *************************** came in to our service center at ********************** for an oil change. The Manager of the location received a phone call from ******************** on September 1st,2023, approximately three months after the oil change. She stated her oil light had come on recently so she stopped by our facility for inspection around August 18th or 19th, 2023. She stated ************** said the oil was full and did not inspect anything else. She then decided to bring her vehicle to Bretts Auto, shortly after returning to our facility, as she needed other repairs done and wanted them to diagnosis why her oil light was on.According to the technician at Bretts Auto, only two quarts of engine oil drained out of the vehicle. The technician also stated the oil drain plug was finger tight. Upon reviewing our surveillance footage of the service performed three months prior, it was determined the oil drain plug was properly tightened,first with a regular wrench and a second time with a torque wrench. A second technician watched the lower bay technician tighten the drain plug with the torque wrench, which is part of our quality control procedures.

  
  Based on our surveillance footage, which shows that all aspects of the service we provided were done correctly, as well as the fact that the vehicle did not return until three months after our service, we are unable to take any liability regarding her vehicle becoming low on engine oil.With that being said, we are willing to refund ******************** the cost of her last service as a goodwill gesture. This is not an admittance of any negligence on our part, nor will we take any liability for any future engine repairs. We are more than willing to share the surveillance footage of the service we provided on May 29th, 2023, if ******************** would like to review it.Please contact me if you have any further questions or need more information regarding this complaint.

  Sincerely,
  Scrub-A-Dub

  Customer Answer

  Date: 09/22/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]this is untrue and my engine is now ticking. They did not review the second time I came in with the oil light and I called immediately. ***** from Bretts Auto an ASE certified technician said there was no oil unit and the cap wasnt even on. They especially should have looked at it when I came in the second time and they said it was fine and did not even look under the car. Very incompetent and I will be contacting consumer protection agency and contact 6 or action 12. 
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:03/21/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/31/22 oil change. 2007 cadillac sts required amount refill was not done completely,cap not put back in place left oil leaking which led to my engine failing. a new engine needs to be replaced and paid for by scrub a dub or $ to purchase new engine

  Business Response

  Date: 04/07/2023

  RE:BBB Complaint #********

  
  On 3/22/2023, *************** reached out to Scrub-A-Dub stating that her engine needed to be replaced due to there being no oil in the vehicle from her last visit on 12/31/22. Before contacting us of her concerns, *************** had taken her vehicle to a mechanic who proceeded with removing the oil pan, amongst other diagnostics,to determine the engine may have failed. Due to this diagnosis being completed along with relevant vehicle components being removed, we were unable to investigate the claim properly since the vehicle had been tampered with since the original date the oil change was completed. Our invoice states that Scrub-A-Dub must preauthorize any diagnostics or repairs needs resulting from any service that you feel we have performed incorrectly. It was mentioned to *************** via phone that GM/Cadillac have had known issues of consuming or burning oil. This known issue has been documented by GM/Cadillac in a ***************** Bulletin (No.01-06-01-011M).

  
  As a result of this known issue combined with our inability to investigate the claim further, we did not find any negligence on our part and denied the claim. Please feel free to contact our Claims Adjuster directly if you have any further questions regarding this complaint.

  
  Sincerely,
  Scrub-A-Dub

• Initial Complaint

  Date:10/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Three days ago, after noticing hesitation in my car while the engine was switching gears, I took my car to a transmission repair place to be looked at. They said my car was about a gallon low on transmission fluid, and that I appeared to have a very slow leak in the lines... that it had been leaking for probably 9, 10 months. They said that what would have been an easy fix several months ago is now a $4000 transmission replacement because third gear has been damaged. Over the 14 months, I have had 5 oil changes at Scrub-A-Dub. At each one, they have claimed to have checked the fluid levels, and signed off on them. 14 months ago, June 2021, I had the transmission flushed there. In October 2021, April 2022, July 2022 and last on September 1, 2022, I had oil changes there. September 1 is less than a month before the transmission fluid was found to be a gallon low. October and April claim the transmission fluid was "checked". July and September claim it is a "sealed" system, which it is not. Scrub-A-Dub has been negligent in what they claim to be checking during an oil change and (besides wondering what else has not *actually* been checked) that has cost me thousands of dollars in a transmission replacement.

  Business Response

  Date: 10/17/2022

  RE:BBB Complaint #********

  
  On 09/01/2022, ************** visited our **************************** location in ********** with her 2011 Mercury Milan for a **************** Change. As part of our **************** Change, we do inspect the transmission fluid level at the beginning of the oil change process, both checking the fluid level to confirm it is in the safe range as well as the condition. ************** claims her transmission fluid level was 4 quarts low shortly after her oil change leading to transmission damage. She admits the vehicle has a transmission fluid leak,but believes the leak is slow enough that it would have taken **** months to leak that much fluid out. She claims during her last visit on 9-1-2022, we did not inspect the transmission fluid level and that she must have been extremely low at that time. Through our own internal investigation into the matter, our surveillance footage showed the following:

  
  - The technician immediately removes the transmission dipstick to check the level and condition (Exhibit #1)
  - The technician visually inspects the transmission dipstick to confirm the fluid level is in the safe range and the condition of the fluid (Exhibit #2)
  - The technician reinstalls the transmission dipstick to check the transmission fluid level a second time (Exhibit #3)
  - The technician visually inspects the fluid level on the transmission dipstick a second time to confirm it is in the safe range (Exhibit #4)
  - The technician shows the customer the transmission dipstick, confirming with the customer that the fluid level is in the safe range (Exhibit #5)
  

  Due to these findings, we have concluded our investigation into the claim and determined the transmission fluid level was properly checked and full during the service we provided on 09/01/22. However, it was confirmed we did mistakenly mark the invoice as sealed rather than checked. This error on the invoice has no bearing in regards to the fluid level becoming low after the service we provided. As a result, we have denied any negligence or wrong doing. Please feel free to contact our Claims Adjuster directly if you have any further questions or need more information regarding this complaint.
  

  Sincerely,
  

  Scrub-A-Dub

  
  

  Customer Answer

  Date: 10/18/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  It was a transmission and engine technician, not I, who found the leak, determined that the leak is very slow, and stated that the leak had taken a few to several months to empty to the level which it was at. I can verify that over 1 month I did NOT have a gallon of fluid appear beneath my car. In fact, there was no noticeable fluid beneath my car.

  I maintain that after being there and "checked" 4 times in a one-year period, it is highly unlikely the fluid was actually checked, particularly when marked as "sealed" the last two visits. 

  I cannot express my disappointment with this company enough.

  
  Regards,
  
  *********************