Complaints

This profile includes complaints for Time Investment Company, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Time Investment Company, Inc.

  100 N 6th Ave West Bend, WI 53095-3306

  
• 

  Time Investment Company, Inc.

  PO Box 248 West Bend, WI 53095-0248

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/24/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im not liable for this debt with Time Investments. I do not have a signed contract with Time Investments. Time Investments did not send me the original paperwork that I requested.

  Business Response

  Date: 03/27/2025

  On 9/22/2022, the customer purchased a home security package from the dealer, Core Home Security. On this date the customer electronically signed the contract and the certificate of completion, confirming that all equipment was installed.TIC performed a pre-funding verification call, going over the account details,merchandise installed, and expectations on repayment to TIC. During the call, the customer said that everything was satisfactory and there were no issues.

  On 10/6/22, the customer gave TIC permission to speak with her daughter regarding the account, the daughter then requested a copy of the signed documents. TIC emailed them to daughter on 10/7/2022. A second request was received from the daughter on 10/13/2022 and *** emailed them again. *** never received word from the customer or the customers daughter that the documents sent were not received.

  The customer has failed to make any payments to *** and the account has been reported as a charge-off with the credit bureaus. 

  We pride ourselves on assisting our customers to make their time with TIC accommodating and satisfying. If the customer wants to reach out to us, we would be happy to assist her in the best way possible.

• Initial Complaint

  Date:03/16/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  You people hire unprofessional sales people, they used deceiving techniques to have me sign a document saying that document was necessary to do the inspection and to get the real numbers when it wasn'*. ******* and the other *** told me everytime there wasn't going to be a hard pull. You people did run my credit and then he was pretending he didn't know anything about it that he would inform you to remove it. I still have the inquiry and I didn't authorized nobody to run my credit. He lied to me and that's why I decided NOT to do business with you. I demand that inquiry to be removed off my credit. I will escalate this and take this to the next level if necessary until you do the right thing.

  Business Response

  Date: 03/25/2025

  Time Investment Company (TIC) is a sales finance and indirect lending company. We provide financing options for Home Improvement Dealers to offer their customers. TIC is a separate ********************** from the dealer and we are not affiliated with the dealer. We are sorry to hear that this customer had a bad experience with the dealer and its sales staff. Dealers are required to obtain written credit authorization from customers prior to submitting the customers information into **** online credit application system. We reached out to the dealer and they denied the allegations made by the customer and provided a signed credit application.

  We have been in contact with the customer who claims that she was tricked into signing the credit application and that she was told that there would not be a hard inquiry. TIC is not present at that the time of sale or credit application, so we do not know what verbal conversations took place between the customer and the dealers salespeople. **** only involvement in this matter was running the credit application that was submitted to us by the dealer. Customer satisfaction is important to us, so we have agreed to cancel the credit application and remove the hard credit inquiry once the consumer confirms with the BBB that this resolution is accepted by her and resolves her complaint against TIC. 

  Customer Answer

  Date: 03/25/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** *******
  

• Initial Complaint

  Date:03/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business is basically a line of credit when you use them and they will not let you pay on your principal, I have a interest rate of ***** and have been paying weekly to pay it off faster and they have been taking almost 30% interest, have a lot of reviews on the scams they have pulled and someone should investigate on why it takes 10 years to pay a line of credit off when you pay on time and why they will not let you pay to principle. Im sure they have gotten way more money of people who dont realize it and this should be addressed, Every single review is the same thing worded differently, thats a key sign

  Business Response

  Date: 03/19/2025

  Our Consumer Advocate has been in communication with the consumer and is working directly with him to answer his questions and address his concerns. This is a simple interest loan that uses the 30/360 interest calculation method. There is a minimum payment amount of $163.75 due on the 15th of each month. Payments are allocated as follows: accrued interest, principle,fees/expenses ( if any), late charges (if any), any additional goes to principal. The interest rate on this account is *****% and the minimum monthly payment is $163.75. If a payment of $200 is made on the due date the payment would be allocated to any interest accrued since the last payment, then the remainder ($163.75 minus accrued interest paid) would go to principle, then if no fees or late charges are on the account the extra $36.25 would also be applied to the principal balance.
  
  The consumer has been making weekly payments of $80 and therefore any interest accrued since the last payment made is being paid first.Anything paid over and above the minimum payment due on the same day will go to principle if there are no fees outstanding (example late fees). We always recommend paying more than the minimum payment when possible. We also understand that when paying weekly on a simple interest loan with a monthly payment schedule it can be confusing to see part of the weekly payments going to accrued unpaid interest. Customer satisfaction is very important to us so we will continue to work with the consumer directly to address his concerns and ask him to come back and confirm once a resolution is reached.   

  Customer Answer

  Date: 03/25/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  ****** *****

  Customer Answer

  Date: 03/27/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  Time investment offered a few months of payment to be made principle, in which they offered a difference of $1.14, still waiting on a response for something else!
  Regards,
  
  ****** *****

  Business Response

  Date: 04/03/2025

  Time Investment Company (TIC) performed an audit of the consumers account and transaction history and confirmed that the difference between daily interest and monthly interest on his account and actual payments made had a minimal impact on the balance. Our Consumer Advocate continues to communicate with the consumer, and we have made some courtesy offers to the consumer to resolve his complaint.

  *** is an indirect lender that offers financing options that allow Home Improvement dealers to offer their customers (homeowners) an affordable monthly payment for their products and services. If only the minimum monthly payment is made, the time it takes to pay off the loan will be longer but affordable for those who need a lower monthly payment. *** encourages consumers to pay more than their minimum monthly payment to shorten the time and interest paid during the life of the loan.  

  An interest rate of *****% means that the annual percentage rate is *****%. The percentage of an individual payment that is applied towards interest is not a representation of the APR.

  A loan of $10,990 with a *****% interest rate and a minimum monthly payment of $163.75 would take approximately 10 years to pay off if only the minimum is paid (We display this information on monthly statements to encourage customers to pay more when they can). However, if payments of $80 are made every week consistently the loan payoff time would be reduced to 3 years,3 months and a savings of over $6,000 in interest.

  As far as daily versus monthly interest, TIC uses the 30/360 interest calculation method. Using the same scenario lets compare $10,990 at *****% interest, minimum monthly payment $163.75, and assume $80 payments made every 7 days consistently until the balance is paid. The balance would be paid off in 39 months resulting in $13,556 total paid of which $2,566 is from interest. For monthly interest the balance would be paid off in ***** months resulting in $13,740 total paid of which $2,750 is from interest.

  With daily interest accrual the $80 payment immediately reduces accrued interest and principal. With monthly interest accrual, interest is applied at the end of the month and must be paid down before anything is applied to principal. The difference is minimal but $184 more would be paid with monthly interest versus daily interest.

  Time Investment Company cares deeply about our reputation and provides a positive customer experience so we have made some courtesy offers to the consumer and hope we can reach a resolution.  

  Customer Answer

  Date: 04/04/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  TIC does not seem to want to improve at customer service, although it is not ideal for a loan to be this way, I confirmed with the third party TIC representative I had no knowledge that the loan worked in the manner it has and that I do not understand why I will pay 150% of the product worth, I did not intend nor do I believe anybody should have pay in my position almost $23,000 for a $11,000 piece of water equipment without understanding the guidelines of the actual loan provided, after talking with the *** representative, he told me without actually telling me that there was no customer satisfaction, and that as long as they reach out to the unhappy customer just to hear there side of the story, thats as far as it goes when making a effort to better serve there customers, I do believe ******************** should do some digging on TIC reviews on all platforms, the evidence is there, no understanding that this is a far different loan then the norm and as long as TIC keeps getting away with it the worser the reviews will be, 
  
  Regards,
  
  ****** *****

• Initial Complaint

  Date:02/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A man came to sell me windows. He told me I can finance them through Time Investment. He said it would only be $79.00 a month, total of $7,440.00, and that I would have it paid off in a year. That was how he worded it. Now I find out there is daily interest, and if the loan is paid off within the year, its only *******, but not by paying 79 a month. I would need to pay around $620.00 a month. This is a huge difference. If I pay the 79 a month it will take 180 months, 15 years, and cost much more like $14,383.00. I believed the guy selling it to me. I trusted him and now I have this company that according to other reviews preys on people. What type of company charges daily interest? obviously a crooked one.

  Business Response

  Date: 02/26/2025

  Mr * purchased 8 windows from ********** Home Remodeling Company LL* (Dealer). Mr * signed the contract on 1/3/2025 and then signed the certificate of completion on 2/12/2025 confirming the windows were installed and that he was satisfied. On 2/12/2025, *** reached out to Mr * via phone to verify that the job was completed to his satisfaction and to verify the financing contract and terms with him. *** verified with Mr * that he had an installment contract with $7440 financed at 9.99% APR and a $79 minimum monthly payment.  It was discussed with Mr * that he could pay more than his minimum monthly payment to reduce the term of the loan. *** did not fund the financing contract until after the verification call took place. The Installment *ontract that Mr * signed has the truth in lending disclosures including how much finance charge he would pay if he only made the minimum monthly payment of $79. *** sent a Welcome letter to Mr * on 2/14/25 that also covered this information again. *** provides financing programs that allow Home Improvement Dealers to offer home owners an affordable monthly payment for Home Improvement projects. Time Investment Company (TI*) is not present at the time of sale and is a separate company from the Dealer, however after reviewing the verification call recording and contract Mr * signed we have confirmed that he agreed to the terms of his installment contract. This is a simple interest loan and interest accrues daily on the principle balance. If Mr * paid $79 for one year, he would only pay $948 when he financed $7440 at 9.99% interest. The 180 month term is designed to allow a low affordable monthly payment, however we encourage Mr * to pay more than the minimum when he is able to reduce the principle balance of his account and payoff his contract sooner. We tried to reach out to Mr * to discuss this today and encourage him to call us back with any questions or concerns he may have. *ustomer satisfaction is very important to us, which is why we include minimum payment disclosures on Welcome Letters and verify financing terms prior to funding contracts. 

  Customer Answer

  Date: 02/26/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  ********* ******

  Customer Answer

  Date: 02/27/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I would like to start by saying I am no fool.  Look at the complaints of Time Investment, all negative.  They can say they showed me or told me about the daily accrued interest, but that is a lie.  They may have hidden it somewhere in the paperwork, but I was not given anything that said daily interest until I had already signed.  That is why so many complaints are saying, "I was not aware of daily interest."  It is because they are hiding behind shady and most likely illegal practices.  I was told by a sales person it would be $79 a month, paid off in a year, and I have witnesses.  I would have never agreed to pay what they are currently asking, nobody would.  That is why they do it their way.  Play the phone call they insist on saying they told me about the daily interest in, I bet you won't hear them mention it clearly and audibly.  This company is an obvious scam, preying on people that do not realize what they are signing up for.  If anything they are hiding it in the paperwork and having sales people sell them a lie.  
  
  Regards,
  
  ********* ******

  Business Response

  Date: 02/27/2025

  We spoke with Mr * today after he sent this response but before we received it. We have confirmed with Mr * that this was sent prior to our conversation with him today. While speaking with Mr * today we reviewed that the simple interest on our loans is calculated using the 30/360 method. Interest accrues daily on the principle balance and is applied to the account monthly. Mr *s exact minimum payment is $79.91 at 9.99% APR on $7,440 financed. If he only pays the minimum payment it would take 180 months to payoff and he would pay $6943.80 in finance charges (interest). If Mr * pays $25 additional monthly for a total of $104.91 he would payoff the financing in 108 months and would pay $3854.61 in finance charges. Anything paid over the minimum payment will be applied to the principle balance reducing the interest and term . 

  After discussing this with Mr * he stated his main concern was the 15 year term. He claims that the salesperson from the window company misrepresented the loan terms. He was told his monthly payment would be $79 for one year to pay off the full amount, but later realized the loan term was actually 180 months (15 years) with accruing interest and felt that he was misled.

  Mr * is going to attempt to contact the dealer directly and we are also going to reach out to the dealer to request that they contact Mr * and work with him to address and resolve his concerns. Mr * was in direct contact with our *hief *ompliance Officer and they agreed to stay in contact with updates and touch base in one week to discuss the status of hid concerns. 

  Customer Answer

  Date: 02/28/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I talked to Time Investments and they told me to get a hold of Greenville Home Remodeling.  I tried several times and nobody answered the phone.  I only have 30 minutes to respond to this so I attached a screenshot of what I was shown.  I know there are other documents  that came with it, but I was shown the first page only and told I would have this paid off in a year.  I trusted the salesperson to be honest.  I obviously was lied to by the salesperson ***** ***** of greenville home remodeling.  You can even see the put on the application that I am in the military, which they spelled wrong, and that ive been there for 10 years.  That is not true I do not even have a job.  I will continue to work with the compliance officer and try to contact Greenville Home remodeling.  
  
  Regards,
  
  ********* ******

  Business Response

  Date: 03/10/2025

  We asked Mr. * to reach out to the dealer directly about his concerns and update us on or before 3/6/2025. We have not heard back from Mr. * since that request. We also informed Mr. * that we would reach out to the dealer also and ask for a response to his concerns. The dealer responded to us and confirmed they spoke to Mr.. * about his concerns and that Mr. * wanted the new windows removed and old ones put back in. The dealer explained to Mr. * that they cannot remove the new windows and put the old ones back in. We have uploaded our last email to Mr. * that includes the dealer response. Mr. * did sign an installment contract that listed the terms he agreed to, however we understand Mr. *'s concerns and are willing to offer him an interest rate reduction of 1% and the same affordable monthly payment of $79.91. If Mr. * would like to take advantage of this he needs to reach out to respond to our email to him and let us know. He will need to sign a change in terms letter before the interest rate can be reduced.

• Initial Complaint

  Date:01/30/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The issue is my mother purchased a Home security system from Core security systems financing provided by Time Investment ***************************** phone ***********. **** ***** 79 years old and with a form of dementia did not understand what she was purchasing. We are attempting to cancel the $4000 dollar system. Purchased in July 2024 account number ****** at **********************.

  Business Response

  Date: 02/10/2025

  Time Investment Company (TIC) is an indirect lender that provides financing options for dealers (like Core Home Security) and their customers (like Ms *** *** is not present at the time of sale so we conduct a verification call with the consumer to make sure they understand the financing, have received the merchandise (security system), that it has been installed, and that they are satisfied. Once the consumer verifies that they understand the financing terms and that they have received and are satisfied with the merchandise *** funds the dealer and  takes assignment of the retail installment contract. If any issues come up during the verification process, *** will not fund the contract until those issues are addressed with the dealer. We did go back and review the verification call recording for Ms * from 7/2/2024 and there was no indication  that Ms * did not understand the contract or financing terms. 
  The installation of the security system took place in Ms *s home prior to the verification call.

  Typically when someone is unable to make decisions on their own, a caretaker is present in the home to take calls and handle their affairs. *** financed a security system purchased by Ms * after the security system was delivered and installed, credit checked and approved, contract signed, and verification call completed without any indication that Ms * was unable to make her own decisions. *** cannot deny consumers financing based on their age if they are otherwise qualified. If a caretaker was present in the home at the time of sale, installation, and/or the verification call they did not take steps to prevent any of this from taking pla

  Based on Ms *'s son's recent request we have ceased all contact with Ms *. and ceased collection efforts as well. *** does have a perfected security interest (UCC-1) which will not be terminated until satisfied. TIC is willing to work with Ms *'s son (Mr ** if he would like to work out a payment arrangement or discuss a settlement amount. We would encourage Mr * to reach out to *** and ask for our Consumer Advocate to discuss these options further.

• Initial Complaint

  Date:01/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are paid in full and still getting bills for a huge sum of money

  Business Response

  Date: 01/24/2025

  After reviewing Mr. ** account, he financed $10,385 on 1/11/2024. The contract had a 12-month interest free promotion,meaning the consumer can pay the principal balance within that 12-month time frame and not be charged any interest. However, if the consumer doesnt pay the principal balance within the promotional period, the interest that has accrued will be assessed to the balance and the consumer will be responsible for the principal, as well as the interest up to the current date. Mr *** promotional period ended 1/11/2025 and his payment was received on 1/15/2025 , the system responded to his payment as outside of the promotional period and attached the unpaid interest to the balance, leaving the Mr. * with an unpaid balance for the interest due.
  
  Due to the effort from Mr * to resolve his balance within the promotional period, Time Investment Company will waive the interest assessed and consider the account paid in full. Our goal is to help our customers succeed in resolving repayment with us and we strive for customer satisfaction. 
  
  Should Mr. * have any further questions or concerns, he can reach out to us directly and we will be happy to assist in any way we can. 

• Initial Complaint

  Date:12/22/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October 2024, the co-applicant of owed balance filed for bankruptcy. After that point, All contact ceased from the company. In December 2024 A negative credit reporting appeared on my credit report. In an effort to fix this ****, I tried to schedule payments online and call the company. Due to the bankruptcy filing, I am not able to make a payment, I have not been contacted, and I have not been sent to bill. I have called the company to try and fix the situation, and have not heard back after I was told this would be resolved. This has severely negatively impacted my credit. I have asked to have my credit fixed, and re-aged since there was no contact to me and I have been not allowed to make a payment to bring the account current. The issue is not the bill, I know the balance is owed. The issue is that they have harmed my credit and have put my financial status at risk. Every day, my credit drops. I need this fixed as soon as possible. I need my credit adjusted to remove the late notifications, I need the bills sent to the appropriate place, and I need the ability to make payments that they have currently blocked.

  Business Response

  Date: 12/26/2024

  We have been in direct contact with Ms * to address her concerns. We were unable to communicate with her previously due to the bankruptcy filing and the automatic stay. We did not receive direct notification of this bankruptcy from the bankruptcy court and therefore had to rely on communication from the borrower which implied that both the borrower and coborrower had filed bankruptcy. We are reaching out to the court and trustee to determine why they did not send us the bankruptcy notices directly but have been able to verify that the coborrower did not file bankruptcy with the borrower. We have updated the account to allow Ms * to make payments and bring her account current. We have also agreed to remove the late payments from her credit report. We will continue to work with Ms * to ensure all of her concerns have been addressed. 

• Initial Complaint

  Date:12/20/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Payment for Dec 2024. I use bill pay thru my bank. Check issued Dec 5 and mailed. Check has bern cashed on dec 18. Now ********** is still saying that they have not received payment. This is not the first time. Also i was informed that i have been paying more than payment. According to contract i am paying the amount that was agreed upon in adfition i had 60 months now nov statement shows 61 payments.Note account name. ***** ******. PAID BY. ****** ******

  Business Response

  Date: 12/23/2024

  *** and **s. *** payment was received by our bank's lockbox on 12/17/24, however there was missing information in the bank file when it was sent to Time Investment Company. When this happens we have to manually review each payment in the file and post to the correct account which results in a delay in the payments being posted to the account. *** and **s. *** payment of $181.14 was posted to their account as part of this manual review process on 12/22/24 with an effective date of 12/17/24. Their account is current at this time. ** and **s * have an installment loan and the monthly payment is $181.14, however they are paid ahead by $20.38 which is why their statements reflect a payment amount due of $160.76. They can continue to pay more than the minimum due which will go directly towards their principle balance. The term of the loan is 60 payments with a final scheduled payment date of 9/15/2027. 

  We are working with our bank to rectify the issue of missing information in the lockbox payment files to prevent future issues. We always manually review payments that do not automatically post due to missing information and these payments are always posted with the correct effective date to prevent late charges and negative impacts to our customers. We do offer several expedited payment options at no charge to our customers. We would encourage ** and **s *. to review these options and consider if they would prefer an expedited option. We offer both one time and recurring ACH, Debit Card, Apple Pay, ******, and Cash app all with no fee to our customers for these options through our Pay Near Me payment provider. ** and **s * can use these options through the Pay Near Me payment portal or by speaking to our customer care department.

  If ** and **s * prefer to continue using their bank bill pay service we do ask that they confirm they are using the most updated information as listed on their monthly statements including the account number and payee name and address listed below. Should ** and **s * have further questions or concerns, we would encourage them to call our customer care department at ************ and ask to speak to a supervisor or manager.
  
  

  Account Number: ******
  

  Mail Payment to:

  TIC Home Improvement Trust 2024-A
  PO Box 3184
  *******************-3184
  
  

   

  Customer Answer

  Date: 12/26/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Pleiase type your response here.]
  I have tried once before to use a prepaid Now card thru my bank.  Was denied that card was expired and I had just opened account.

  I need a detail explanation of what the final payment will consist of so that I can take this to my attorney for further instructions. 

  
  Regards,
  
  ****** ******

  Business Response

  Date: 12/30/2024

  Customer satisfaction and experience are very important to us, so we are sorry to hear that **s. * did not accept our response to her complaint. Her payment posted to her account on 12/22/24 with an effective date of 12/17/24 to reflect when the payment was received by our our bank lockbox. **s * mentioned a prepaid card that she tried to use previously. We changed payment processors in August of 2023 to offer more payment options to our customers. Our current payment processor is ********* and we accept ACH, Debit Card, ***** Pay, ******, and Cash app which can be done through the PayNearMe interface or by calling in and speaking to a representative. We do not accept credit cards for monthly payments through any ********* payment channel but do accept debit cards through them. 

  **s * also stated, "I need a detail explanation of what the final payment will consist of so that I can take this to my attorney for further instructions." We are unclear what she is requesting and encourage her contact us directly so we can provide her with the information is requesting. 

  If ** and **s * still have questions or concerns, we would encourage them to call our customer care department at ************ and ask to speak to a supervisor or manager so we can work with them directly to address them.

• Initial Complaint

  Date:09/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i was just checking my credit report and see this company did a credit inquiry that did not originate from me. the address and phone number shown are not mine

  Business Response

  Date: 09/10/2024

  We did try to reach out to *s. * to discuss her concerns but we did not receive a response to our email or messages. *s * requested financing for products and services from and through Synergy Home back in October of 2022. We have attached a copy of the letter we sent to *s * back in *********************************************************************************** concerns she can feel free to contact us and we would be happy to discuss them with her. 

• Initial Complaint

  Date:07/02/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been doing business with Passantes (food delivery) and realize now that we are working with second billing company, that they are in fact practicing illegal billing as explained by the most recent billing discrepency; "The discrepency you have noted is a consequence of a type of financing we provide to customers called "pre-compute interest lending" this is what you expect to pay if you only make the monthly minimum, we didn't do this we paid it off early, and this "pre-compute interest lending" was still applied, written off (no notice to us given) and then charged off on our credit, we paid the balance not knowing what the issue was until we dug in a bit more, now we will be filing and seeking a much larger resolution as this is unfair, unethical and illegal trade practice

  Business Response

  Date: 07/09/2024

   Ms. * made a BBB complaint on this matter previously back in April and didn't agree with our response. She has since paid her remaining balance and her account with TIC has been paid in full since May of 2024.

  In this new complaint,Ms * states she realizes now that they are working with a second billing company. Ms * has no open or unresolved accounts with TIC. Ms * also states " that they are in fact practicing illegal billing as explained by the most recent billing discrepency; "The discrepency you have noted is a consequence of a type of financing we provide to customers called "pre-compute interest lending" this is what you expect to pay if you only make the monthly minimum,"". This statement and quote does not match correspondence from TIC to Ms * so we are unclear what discrepancy she or the responder is referring to.

  Ms * did have a closed end installment contract with Passantes and for a freezer, TIC took assignment of that contract in October of 2020. This was the subject of Ms *'s prior complaint and while Ms * did pay some installments in advance she stopped paying before her balance was paid off. Had Ms * paid off her entire balance prior to the maturity date, she would have received a rebate of part of finance charges based on the payoff date.  This was disclosed on her contract. Prepayment: If you pay off early, you will not have to pay a penalty and you may be entitled to a refund of part of the Finance Charge.

  Ms * financed $3,562.92 with an interest rate of 21% which if paid on schedule would have been $1,269.72 in interest for a total amount paid of $4,832.64. Between 12/1/2020 and 10/19/2022 we received payments totaling $4,007.64. The final payment we received prior to charge off was on 10/19/2022, this left her with a remaining total balance of $825.00. We made numerous attempts to contact Ms. * prior to charge off and reporting to the credit bureaus. On 8/31/2023 we charged her account off due to non-payment. In May of 2024 Ms * made a payment of $817.16 to a collection agency. That left a unpaid balance of $7.14 which we waived as a courtesy to consider her account paid in full. Ms * paid a total of $4,825.50 and even though she paid off her balance after charge off and after the maturity date TIC assessed no additional interest. Had Ms * requested a payoff balance and paid her loan off before the maturity date, her payoff amount would have been reduced by the appropriate rebate amount using the actuarial interest calculation method.

  Ms * states they paid their account off early, this is not true and we provided a transaction history to Ms * previously showing this. Ms * had a closed end installment contract where the finance charges were disclosed on the contract along with a Prepayment disclosure. This was an installment contract where interest and interest rebates (for early pay offs) were calculated using the Actuarial Interest Method. Ms * claims this was charged off and reported on her credit with no notice to her. Numerous phone calls, emails, and letters were sent to Ms * informing her of her unpaid balance including a charge off prevention notice to which Ms * responded which confirms she received it. We have made every reasonable effort to resolve Ms *s complaint and provided extensive documentation refuting her claims.