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Business Profile

Roofing Contractors

Guardian Exteriors LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Roofing Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/16/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We asked a lot of questions regarding their process, timeline, supply chain issues, etc Was then baited into signing a contract on February 5th as the salesperson told us if we went with Window Brand X, the job would be completed in 6-8 weeks, and had emails from his supervisor promising so. Asked to see the windows, he did not have any materials on the brand, but said we could find it on the ********** website if we googled it, but not to expect to get that price. The intentional false representation by the salesperson brings us into the situation we are dealing with today.The salesperson came back in about a week (days after my federal right to cancel) with the another member of the install team for further measurements, when we talked to this member, he laughed at what we were told about the timeline and said we would be lucky to get them this year, while the salesperson started talking about these emails from the supervisor until the member of the install team berated him and put an end to that.Finally agreed to amicably end the contract.Told me my contract disolution paperwork would be coming certified mail didn't hear anything for another 6 weeks So finally decide to visit their office to put an end to what has been an awful experience. Get told they have a new directive (not sure at what point they planned on communicating this to me), and are going to drop the windows off in my driveway, and wont be refunding my deposit. Explained to them this is not a satisfactory resolution and how no contract truly exists due to the false pretenses and fraudulent misrepresentation tactics employed from their salesperson (who by their own admittance was uneducated and that wasnt their problem).Asked to talk to person in charge of this directive.Was told he was busy. I said no problem I can wait. Then she told me he isnt going to talk to me and said if had any problem with that they would call to have me forcibly removed from the property

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