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Business Profile

Safe Movers

In the Nick of Time Moving, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/28/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 20th 2024 I contracted **** of time moving company to pick up a Gun safe I purchased from a store in ******** and deliver the safe to my home and install into my house. They took about 3 weeks to come out, when they came out to deliver there was 2 employees that stated in order to move the safe to my basement "the 2nd ****** needed training.,They could come back in about 2 weeks" and move it after the training was done Since May I have had to call multiple times and e-mail multiple times about the situation and inquire when they would be coming back as they just left in my garage and mind you its September now. Time after time to hear reasons or excuses that I still have documented on e-mails. "were sorry the lead tech was off work", or some other reason for not getting back to me, I was mainly dealing with ********, *********** finally contacted me after multiple reminders and asked me for dimensions which I provided in details with pictures attached and then advised "Sorry we cannot move this safe into your basement, that it was too large". even after the original employee who came out and said yes they can move it, his partner just needed stairs straining to move the sage, he stated he has moved "tons" of safes into basements and was a common practice. After this information was provided to me I then proceeded to investigate who the owner was for "**** of tune moving which is **** ****. I have since left messages with his office personnel (*******) for **** to call me back to see what can be done about this and NOTHING.... Crickets from **** or the company, After engaging the owner one would think to at least have a response back. I can be reached at ******************* or **************.Now I have already paid them in full $342.00 to move this safe from the store to my house and installed into the house, only to have this sit in my garage. I also have to contact a competitor of theirs to get it moved and pay more $$$$$.

    Business Response

    Date: 11/06/2024

    We apologize for the communication issues that you have experienced with our company.  We strive to provide the best service that we can to each of our customers, and we were not able to do that in this case. We certainly understand your frustration and we hope that we have been able to remedy that when ***** was able to discuss the move with you and explain why we will not be able to complete it.  We have also provided a full refund due to the inconveniences you have experienced with us.  We apologize for the frustration and we have used this situation as an internal training exercise on how we can better communicate with our customers and amongst our team.  Thank you for your patience and your feedback. 

    Customer Answer

    Date: 11/12/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    Nick of time moving did contact me back, ( The owner did not call me back like I requested just out of courtesy ) but the office manager did and rectified the situation quickly,


    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    **** *****


In the Nick of Time Moving, LLC is BBB Accredited.

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