Complaints

This profile includes complaints for Yogi Bear's Jellystone Camp's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Yogi Bear's Jellystone Camp

  S1915 Ishnala Rd Wisconsin Dells, WI 53913-8748

• 

  Yogi Bear's Jellystone Camp

  PO Box 510 Wisc Dells, WI 53965-0510

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was told about what I was paying for and when I arrived it was not as described by far Many health concerns about the unit rented including s**** stains and used condoms in the unit , mice p*** and mold , and they would not cancel or change rentals units and would not cancel reservation due to no refunds , also golf cart equipment rented was broken and they did nothing to resolve

  Business Response

  Date: 07/25/2023

   

  Thank you for sending this information for this guest. He is not allowed entrance to the property for a variety of reasons. The main reasons are stated below. As you can see there were multiple contacts with this guest and all of them were with the intent to harass the property. The guest spoke with myself, the owner originally and told me that he could only afford $700 for his whole stay. I was able to adjust pricing for him to accommodate his request due to the lower occupancy during his stay. When he arrived, he added a golf cart rental for an additional charge beyond the $700. He then made any lies about his stay so he could scam the property and stay for free. Upon arrival he signed a terms and conditions that he agreed all sales are final and no refunds. See attached. During his stay we were informed that he is under arrest for obscene phone harassments, which is the precise thing that happened when he called multiple times. He will not be refunded as he stayed at the property, used the golf cart which was working during his stay. There was no instance when **************** requested unit to be cleaned or items that were not working in the property they were not immediately attended to. We will be reporting this to the proper authorities to let them handle this matter as it is a active police investigation. 

  Thank you, *********************** President/Owner ******** Inc. 

  Reservation History
  Post-Departure Email Sent.
  Emailed to **************************
  System | Jul. 21, 2023 12:22 PM
  Site Checked Out
  Water/ Electric/ Sewer Site 169 from Jul. 19, 2023 to Jul. 20, 2023
  *************************;| Jul. 20, 2023 11:45 AM
  Daily Add-on Checked Out
  Daily Golf Cart Rental: 4 Seater 54 BLUE CLUB CAR GOLF CART from Jul. 18, 2023 to Jul. 19, 2023
  ************************;| Jul. 20, 2023 11:34 AM
  Site Checked Out
  Retro Family Lodge 159 from Jul. 18, 2023 to Jul. 19, 2023
  ************************;| Jul. 20, 2023 11:34 AM
  Site Edited
  Site: Water/ Electric/ Sewer Site 167 From Jul. 19, 2023 to Jul. 20, 2023Changed site to Water/ Electric/ Sewer Site 169
  *************************;| Jul. 19, 2023 10:20 AM
  Site Checked In
  Water/ Electric/ Sewer Site 167 from Jul. 19, 2023 to Jul. 20, 2023
  ************************;| Jul. 19, 2023 10:13 AM
  Daily Add-on Reassigned
  Daily Golf Cart Rental: 4 Seater 54 BLUE CLUB CAR GOLF CART from Jul. 18, 2023 to Jul. 19, 2023
  *************************;| Jul. 18, 2023 12:46 PM
  Daily Add-on Checked In
  Daily Golf Cart Rental: 4 Seater 31 BLUE CLUB CAR GOLF CART from Jul. 18, 2023 to Jul. 19, 2023
  *************************;| Jul. 18, 2023 12:09 PM
  Daily Add-on Added
  Daily Golf Cart Rental: 4 Seater from Jul. 18, 2023 to Jul. 20, 2023
  *************************;| Jul. 18, 2023 11:57 AM
  Site Checked In
  Retro Family Lodge 159 from Jul. 18, 2023 to Jul. 19, 2023
  *************************;| Jul. 18, 2023 11:56 AM
  Online Check-in Completed
  Checked in by *********************
  System | Jul. 17, 2023 9:19 PM
  Online Check-in Confirmation Sent
  Emailed to **************************
  System | Jul. 17, 2023 9:19 PM
  Terms & Conditions Accepted
  R00000010126 Terms and Conditions.pdf
  System | Jul. 17, 2023 9:18 PM
  Reservation Confirmed
  
  **********************;| Jul. 17, 2023 9:13 PM
  Confirmation Sent
  Emailed to **************************
  **********************;| Jul. 17, 2023 9:13 PM
  Pencil-In Confirmation Sent
  Emailed to **************************
  **********************;| Jul. 17, 2023 9:12 PM
  Site Edited
  Site: Water/ Electric/ Sewer Site 171 From Jul. 18, 2023 to Jul. 20, 2023Changed site to Water/ Electric/ Sewer Site 167Changed dates to be Jul. 19, 2023 to Jul. 20, 2023
  **********************;| Jul. 17, 2023 9:11 PM
  Pencil-In Confirmation Sent
  Emailed to **************************
  **********************;| Jul. 17, 2023 8:57 PM
  Pencil-In Confirmation Sent
  Emailed to **************************
  **********************;| Jul. 17, 2023 8:55 PM
  Reservation Penciled In
  Expires Jul. 17, 2023 10:55 PM
  **********************;| Jul. 17, 2023 8:55 PMTell us wCalled again today and demanded to speak with a manager. Wants ***** to give him a call. Claims we are scammers and will report our business on top of refusing his credit card.
  *************************;| Jul. 25, 2023 11:31 AM
  Additionally, he commented he found condoms on his rental unit but when he came to the office on July 18th, he never mentioned this and even refused to have cleaning go over the unit or be moved to a different one.
  *************************;| Jul. 24, 2023 9:07 AM
  Guest called this morning claiming he was still waiting a call back from a manager about a refund. I don't see any manager authorization for a refund and T&C are pretty clear. He said he will be initiating a charge-back process with his credit card company. Also commented that ***** "hustled" him to book.
  *************************;| Jul. 24, 2023 8:59 AM
  
  AS YOU CAN SEE, ***** BLOCKED HIM BASED ON HIS IRRATIC BEHAVIOUR AND RUDE NON-COMPLIANCE WITH ANY RULES OR PRICING. DEMANDED DISCOUNTS AND THEN EVENTHOUGH GOT LOWEST PRICE EVER HE STILL THOUGHT IT WAS TOO MUCH.
  **********************;| Jul. 21, 2023 3:33 PM
  Guest returned golf cart #**, we don't know how he got it since it was not changed in the system, nor in the contract.
  *************************;| Jul. 20, 2023 12:12 PM
  "I see why the low rating. I highly recommend researching any other option before selecting this location, did not get what I paid for , I had to get a room down the street just to get a good night sleep to ride my motorcycle 6 hours home. Never again Just go to sleep at a highway truck stop it will be quieter . Not worth any discounts you get or could possibly find" ****** REVIEW
  *************************;| Jul. 20, 2023 9:25 AM
  requested a change of sites since 169 was easier to back in. also wanted a **************** discount but it was denied.
  *************************;| Jul. 19, 2023 12:01 PM
  
  WE DISCOVERED THAT HE IS CURRENTLY UNDER ARREST BY THE ***** OF WISC-SEE ATTACHMENT FOR '***** HARRASMENT WITH OBSCENITY" AND A VARIETY OF OTHER ISSUES OF DOMESTIC ABUSE, BATTERY, PROPERTY DAMAGE, ETC.
  **********************;| Jul. 18, 2023 7:33 PM
  
  THIS guy INSISTED THAT **** HE IS RENTING SHOULD BE ABLE TO BE USED AT MIDNIGHT TONIGHT BECAUSE "THAT'S WHEN THE *** STARTS". I TOLD HIM CHECK IN IS 2PM, NOT MIDNIGHT, THEN HE ASKED IF THEY CAN COME AT 9AM, 10AM, AND I TOLD HIM NO ABSOLUTELY NOT BECAUSE HE SPECIFICALLYL SAID THAT HE WOULD NOT NEED THE **** FOR TWO NIGHTS AS THEY WERE IN WARRENS YB. NOW HE TELLS ME THAT I SHOULD FEEL BACK AS THEY WILL BE PARKING IN THE ******* PARKING LOT TONIGHT. I DIDN'T BOTHER TO TELL THEM THAT IT IS NOT ALLOWED BY CITY
  **********************;| Jul. 18, 2023 7:11 PM
  Guest came to the office to change his golf cart since the one that he had was dead, he also started complaining about everything under the sun about the lodge, cursing a lot. When I asked if anything was dirty or wrong he just said that this whole place is a dump.
  *************************;| Jul. 18, 2023 1:24 PM
  Guest called to the office asking for the specific number site they have for the *** he was told the number and also the detail that it may change since he has no lock site fee. He asked about the red carpet suits and asked if he could be changed to one of those, he was told that he had to pay the difference since it was an upgrade, he said he was not paying for anything, since he requested our best site to the guy that he talked to last night and he thought that he got one.
  *************************;| Jul. 18, 2023 1:21 PM
  They have a motorcycle, gave them a car pass for it under *******'s instructions.
  *************************;| Jul. 18, 2023 12:19 PM
  When I was giving the instructions for the golf cart he interrupted saying he knew what he was doing and preferred just to take it. His wife also wants to be a driver but they were way to impatient to have her sign and take the wristband.
  *************************;| Jul. 18, 2023 12:20 PM
  Incredibly impatient, guest was mad he did not get a discount. After saying the rules for the golf cart out loud, he did not want to read and sighed right away, did not wait for the golf cart to be ready and almost left without the key or the wristband, also, he did not want me put the wristband for him and kept It in his hand. I was going to give him cart #** but he requested something that was not as "shitty" as that one since he was paying so much money.
  *************************;| Jul. 18, 2023 12:15 PM
  KEPT ON ASKING FOR A DISCOUNT ON THE GOLF CART BUT IT WAS DENIED. SEEMED VERY CRABBY ABOUT IT
  *************************;| Jul. 18, 2023 12:07 PM
  Guest called asking for golf cart prices, after telling him he immediately asked for a manager to try to get a "deal" of 50% for the whole stay, told him that I could tell my manager about it but it would be unlikely to get a discount. He asked to be called back by the manager.
  *************************;| Jul. 18, 2023 9:39 AM
  
  CHANGED THE DATES AND PAID IN FULL AND TOLD NON REFUNDABLE. KNOWS ABOUT SECURITY DEPOSIT. SEEMS LIKE A GUY IN NEED AND SAID SEVERAL TIMES HOW HE APPRECIATES ME.
  **********************;| Jul. 17, 2023 9:15 PM
  
  COULD BE A PROBLEM. SEEMED TO BE IN A RUSH AND I OVERHEARD RES AS HE WAS NEGOTATING PRICE. WHEN I TOOK OVER THE ***** HE TOLD ME HE COULD ONLY AFFORD $700 WHICH I DISCOUNTED TO THIS PRICE.
  **********************;| Jul. 17, 2023 9:01 PMhy here...

  Customer Answer

  Date: 07/25/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  *************************

• Initial Complaint

  Date:07/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In November of 2022, I booked Heros weekend at Jellystone in ******* ** April *****, 2023. Unfortunately, I had to cancel because of my mother's death in *****. I called their number to cancel timely on 13 April 2023 but left a voice message only due to all agents being busy. No one returned my call on the 13th so I called on the 14th and received the same all agents are busy message. I called back and spoke to ******* who informed me rudely that I would lose my deposit. I informed her of my email cancellation verbiage. She referred me to a supervisor **************** believe her name was who stated she had called and spoke to the ** and all they could do was refund all but $20 because I didn't cancel timely. I did. I forwarded them my email and they refused to refund me the $20 so I filed a complaint on line to Jellystone. 19 ********************************* ** of the ********** location called me to offer his apologies and stated it shouldn't have been difficult and I should've been refunded completely. He offered me a weekend on them. I explained my situation and he requested I call to book with him once I returned to DE. I left him a message on 5/22 and then spoke to him because I called back on 5/23/23. He gave me his email address and asked me to send him some dates. I did on June 16 and June 26th. To date I have not heard back from him even after calling him 3 times between 6/20/23 and 6/30/23. I've left multiple messages and he's not returned my call. I have the email messages with their cancellation policy, my booking request and a history of calls made and received on my cell. The other calls last month were made from work since the only time I spoke with him since returning to DE was when I called him from my work phone as he doesn't answer when I call from my cell.

  Business Response

  Date: 07/07/2023

  NOTE;THIS COMPLAINT HAS BEEN SENT TO THE WRONG YOGI BEAR JELLYSTONE ****. YOU SENT TO ***************, *********. WE ARE NOT THE **** IN LINCON, DE. SEND TO THE CORRECT **** THAT THIS GUEST VISITED AND HAD THE COMPLAINT AS IT IS NOT THIS LOCATION. *********************** OWNER OF *************************. 

• Initial Complaint

  Date:07/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Seriously worst place ever. You pay out the a** to have red carpet and be put next to some very inconsiderate people that have made this experience the worst ever! We've complained many times and yet they still don't do anything besides give them a slap on the wrist. What it going to take someone getting bit by their pinball that's running freely. I can't even enjoy a fire cuz they pitched their texts right next to it. Can't go out with my dog without theirs trying to go after mine. Is it due to their ethnicity that they can't enforce their rules? Cuz these people have broken every single rule according to your site. Yet they are still here causing issues. Now we have excessive music, and they built a fire bigger then the fire ring. The manager needs to be fired. Absolutely **** poor. I've stayed at many other jellystones and this one is a **** joke.

  Business Response

  Date: 07/06/2022

  
  Thank you for your insightful message regarding your visit to Yogi Bears Jellystone Park in ***************.  Your experiences and feedback from your stay at our park provide me with the knowledge to correct problems when necessary and also helps us determine improvements needed to be made at our park. Please accept our apologies if your stay was not as expected. 
  
  As owner of this property, I am personally disappointed that our facilities & personnel did not meet your expectations. I am now aware of your concerns and speak with my managers and employees daily to resolve problems such as yours so that they might be avoided in the future.
  
  In reviewing your file, it appears you choose the site that you stayed on during your stay. We have no control over the assignment of nationality of others on the site adjacent to you or nearby. 
  
  I have already spoken to the managers on duty and they informed me that they went to your site three times and spoke to the guest to resolve each issue as it arose.  
  
  Our staff tries very hard to do the very best each and every time and I applaud them for their very long hours under unprecedented & difficult times.  For this we are very sad. Our goal was to make sure you enjoyed your stay and apparently we failed and for this we apologize. 
  
  Sadly,there is no way to correct the mistakes of the past and for this we profusely apologize. We sincerely hope that you & your family will visit this park again in the future and that all your future stays at our Yogi Bears Jellystone Park *************** will be more enjoyable. 
  ***********************
  President/Owner
  Yogi Bear's Camp-Resort &
  Water Playground
  S1915 ************
  ***************, ** 53965
  ***************************************
  ************** Option 4
  ************** Fax
  www.dellsjellystone.com
  YOGI BEAR and all related characters and elements & *************************.(s21)
   P Think Green. Please dont print this message unless its really necessary. Thank you.
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