Business ProfileforMeadowbrook Resort, LLC

My family and I stayed at the hotel a few weeks ago and we while checking in the worker told us the pools would be open until at least 11:00 pm. Before we went out to do stuff and get dinner we asked the front desk what time the pools are open until and she said 11:00 pm. We get back to the hotel a little after 9 and get the kids swimming and at 9:30 a worker came in and told us to get out of the pool. We told him that we just got in and we were told multiple times and on the sheet that it's open until at least 11pm and he just said "No, I'm closing it early I'm already to leave by 10pm." We ended up leaving the pool and the kids were really upset. I talked to the office the next day and I said that's not right that we were told later and that the whole lobby was closed up at 9:30 and that the sat in there in the dark until ***************************************************************** had questions but it was completely shut down. I talked to the front desk people the next morning and instead of apologizing and having an explanation they argued with me. They said it no ones using anything they will close a half hour early. That still didn't make sense the sheet says lobby is open until midnight. There were plenty of people using the pool and game room though so I don't see why this happened. It happened the next night as well. It's really sad to see because we come here so often and our kids loved it here. They use to have movie nights in the lobby with popcorn and then swimming after and none of that happened this trip. I couldn't believe the customer service that I just asked a question and had 3 people raise their voice and act like they didn't tell us that time.