Business ProfileforPalace Theatre
Current Alerts For This Business
The Palace Theater in Wisconsin Dells theater canceled all upcoming shows and shut down according to its website dated December 20, 2022. It did not give a reason for going out of business and has not responded to BBB requests for information.
It is recommended that anyone who purchased tickets in the past 90 days to now canceled shows contact their credit card company to cancel their purchase. Those who bought tickets more than 90 days ago should send refund requests to [email protected]. Anyone with questions about the closure is directed to this email address, [email protected].
3/15/23 Update: (https://www.nbc15.com/2023/03/14/wisconsin-dells-theater-finds-new-owner-while-refunds-previous-owner-still-pending/)
It is BBBs understanding that Legacy Entertainment Group purchased Palace Theater and plans to reopen the space in May, 2023. A sign on the front door of the theater in March 2023 says that the new owners are not affiliated with the previous owners, and therefore cannot issue refunds.
Viewers who purchased tickets to Palace Theater in Wisconsin Dells have been waiting for refunds since it unexpectedly closed its doors in December.
According to a response from the company in regard to a BBB complaint in February:
The PALACE THEATER closed its doors permanently last December. We are now in the process of issuing refunds and unwinding the business. Unfortunately, we were the target of a massive hacking attack. Consequently, to protect our domains and email system, our domain provider temporarily disabled all incoming and outgoing traffic.
We are happy to report that the system is now fully operational, and we are receiving and sending emails again. We have set up a process for patrons to request refunds (email [email protected]) and are now actively processing refunds. We have also set up a ticket exchange program for patrons interested in attending shows at other venues ([email protected]). We have received many requests and are processing them as quickly as we can. We encourage patrons to refrain from sending many emails as multiple requests may cause confusion in the process and might delay the refund. We are sending confirmation messages to each patron as each refund is completed. We have asked that our patrons remain patient as each refund is handled individually, and we do not possess the staffing resources to address all the refunds at one time.
Thank you for your patience and kind consideration in this matter.
Respectfully,
The PALACE THEATER Box office and Management Team
Additional business information
For information on Wisconsin's Ticket Refund Law, click here. BBB also recommends that if you purchased tickets for a canceled performance with a credit card and are requesting a refund, you can dispute the charges with your credit card company. Click here for information from the FTC regarding the process to dispute credit card charges.
Consumers with unresolved complaints should also file complaints here:
Wisconsin Department of Agriculture, Trade & Consumer Protection
Bureau of Consumer Protection
2811 Agriculture Dr.
PO Box 8911
Madison WI 53708-8911
(800) 422-7128
(608) 224-5058 V/TTY
Email: [email protected]
Website: datcp.wi.gov
If your complaint is as the result of an online purchase, you may want to file a complaint with the FTC at https://www.econsumer.gov/en/SelectAType/1#crnt.
At-a-glance
Related Categories
Business Details
- Location of This Business
- 564 Wisconsin Dells Pkwy S, Wisconsin Dells, WI 53965
- BBB File Opened:
- 4/11/2018
- Alternate Business Name
- The Palace Theater
- Business Management
- Anthony Tomaska, Owner
- Joseph Tomaska, Owner
- Contact Information
Principal
- Joseph Tomaska, Owner
Customer Contact
- Anthony Tomaska, Owner
- Joseph Tomaska, Owner
- Additional Contact Information
Email Addresses
- Primary
Customer Complaints
56 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
10/16/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
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