Business ProfileforChilders Enterprises Inc

This occurred on 03/20/2024 I called to obtain emergency repair services for a leak and also requested that they replace the pressure reducing valve. I was charged $400 flat rate for "Quoted services" but never was quoted the price for the PRV replacement ahead of time, otherwise I would have declined the service as they told me the material cost was $130 for the PRV & labor is $140/hour. They initially told me their labor rate when I called so I was only able to reasonably assume they would charge for actual time spent and materials plus any markup on materials as appropriate. Instead they spent 1 hour and 40 minutes of total time but when computing $400-130 that results in $270 in labor which is close to 2 hours additional on top of the labor they already charged me for on the first ticket of 1 hour. Therefore I have been overcharged by approximately $130 in extraneous labor that I was not given the opportunity to decide on performing the work or not as I was not actually quoted for the repair cost of the PRV replacement in advance. I called to clarify and dispute this billing method and they said they were powerless to change anything but I can not accept that answers and consider this duplicate billing usurious and deceitful. Invoice #'s are ******** *** ********. In addition to this I requested the plumber call me when he diagnosed the problem and he didn't call until after he had already completed repairs which was not the instructions I gave when I requested service. There are no photos of the condition prior to the repair or after. After the PRV was installed I not told by the technician what he set the PRV pressure to and later was informed by the office that they set it to "Standard pressure" for which I have no evidence that they actually did a pressure test on the system after install in the invoice notes, I would expect a photo or clear notes at the time of work to verify this was actually performed.