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Business Profile

Repossession Services

F-5 Investigation Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Repossession Services.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/15/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My car was repossessed by this company last night. After I handed him the keys and went inside the house he proceeded to tell my spouse he needed to come in and beat my ass. He would not allow me to have the plate off of my car. All I want is my seat covers, items in the back seat pouches and in my glove box.

    Business Response

    Date: 03/15/2024

    We can schedule you an appt to pick up your property if you call our office between 2pm and 4pm Mon-Fri ************

  • Initial Complaint

    Date:02/27/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My car was repossessed by this company while my keys were still in the car. They ended up taking my personal belongings before they even got to the tow yard so of course it’s not all documented. I have who took my car on video and they keep saying it was a man when it was clearly a woman. My things were not even in the right storage bay when I arrived. The storage building was not locked. At any time I could have went and got it when I first arrived without speaking to anyone. My things were not well taken care of which they have a legal responsibility to do. They have had multiple complaints filed on them before I do not know how they’re still in business.

    Business Response

    Date: 02/27/2024

    The vehicle was brought to our lot and property was inventoried and removed. All property that was in the vehicle was released to the customer when she came to pick up the property. We verified that with the agent and driver. That info was also all provided to her finance company and our client. The property inventory list was signed by the customer when she picked up the property. The property that she is stating is missing, was not in the vehicle when we secured it. 

    Customer Answer

    Date: 02/28/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    Business keeps neglecting to state my car was driven off my property and I have video evidence it was not secured when the lady who drove off in my car took my car 


    Regards,

    ******* *******

    Business Response

    Date: 03/06/2024

    We have not denied that the vehicle was driven off the property at any point. The vehicle was driven to a nearby tow truck and towed to our lot. There is nothing further that we need to address on this issue. 

  • Initial Complaint

    Date:03/22/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a Jeep repoed and they stole my hi lift Jack my ds18 sound bar 2 8 in tower speakers all the way down to the rubber duck valve stem covers off of my Jeep and told me that it left their lot the way it left my house and I have video of my Jeep pulling on to the auction lot with all of the above items missing!!!!

    Business Response

    Date: 03/23/2023

    All items that are attached to the unit remain attached after repo and would have been delivered to the auction with the unit. No items were removed from the unit. 

  • Initial Complaint

    Date:02/03/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My car was repossessed on Jan. 16, 2023. I made arrangements to get it back on the 20th. First I was given the wrong address to pick up my car, and a guy called me and said he would send a guy over to get me cuz I was at the wrong location. So they take me to an impound lot in St. Albans and load my things back in my car. When I got home I realized that I had no license plate, all my papers from my glovebox were gone-registration, etc. and my wallet with my SS Card, Insurance cards, etc. I called and told the guy and he said just to tell the cops if I get pulled over what happened and they’d look for it. Never did hear from him again. The woman at the main office of F5 took my info and said to email a list of things to her and she’d get back with me. This was all on Jan 20th, today is Feb. 3rd and I still can’t get ahold of anyone or heard back from anyone about getting my things back.

    Business Response

    Date: 02/03/2023

    None of the items that the customer is stating are missing are on our inventory list of property that was taken at the time the car was secured. The customer received all property that was removed from the vehicle.

     

  • Initial Complaint

    Date:12/15/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My items from my vehicle were left out in the rain ruining everything including medications. The real issue I have is the agent took my firearms to his personal residence then stated there were only 2 when there were 3 so I’m not sure where the one that is unaccounted for went. Have tried to get with the company for over a week now to find my missing pistol but no response back.

    Business Response

    Date: 12/15/2022

    I am not locating an acct under this name. I would need the vin number of the vehicle in order to bring up the acct. 

    Customer Answer

    Date: 12/15/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    [Provide details of why you are not satisfied with this resolution.]

    Regards,

    ***** ******

     

    *********** *** to vehicle 

    Business Response

    Date: 12/16/2022

    ***********  is not a valid vin number, vin numbers are 17 digits

  • Initial Complaint

    Date:11/15/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My car was repossessed on Friday 11/11/22. I was not allowed to pick it up although they already had the release from my loan company. I was told I had to wait until today, 11/14/22. I was not allowed access to my personal belongings in the car. I picked the car up today and there was substantial damage to the bumper from the tow truck.

    Business Response

    Date: 11/16/2022

    In regards to the complaint from ******* ********. We received the redemption release giving us permission to release the vehicle to her Fri, Nov 11 at 2:40 PM. Everything is set up for release on the next business day after we receive the redemption release. Which in this case was 11/14. So the redemption of the vehicle and property went exactly according to our company policy, which her finance company is aware of as well. 

    In regards to the claim of damage, she has not contacted our office or mentioned any damage to the vehicle at all. 

F-5 Investigation Inc is NOT a BBB Accredited Business.

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