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Business Profile

Manufactured Home Repair

Charleston Home Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Manufactured Home Repair.

Complaints

This profile includes complaints for Charleston Home Center's headquarters and its corporate-owned locations. To view all corporate locations, see

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Charleston Home Center has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:06/06/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband and I bought a double wide from Charleston Home Center in 20-21 and they delivered us the wrong double wide. Everything in the double wide was not what we had ordered. Some of the issues in the house has not been fixed and if they have been fixed they’re half done and look awful. We aren’t able to use our master bathroom shower, master bathroom tub is backwards too. wrong countertops all throughout the house. only replaced in kitchen and 2 of the bathrooms, still not replaced in the master bathroom. They ripped my daughter’s carpet up in her room and it’s still not fixed. I want something done about this.

      Business Response

      Date: 06/07/2024

      In response to your email dated June 6, 2024.

      Charleston Home Center has completed all of its contractual obligations relating to the home purchased by Mr. and Mrs. *******.

      The Manufacturer of the home, Champion Homes - *******, is responsible for scheduling and performing any necessary "Warranty Related" repairs on the ******* home. Chris S************ Service Manager at ******* has tried to reach out to this customer numerous times by email, telephone and text and received no response whatsoever.

      I have forwarded a copy of this email to the Chris S***********, Service Manager, at ******* Homes.

      If the *******'s still feel that they are having problems with a defect in the manufacture or installation of their home, or with obtaining warranty service, they may seek administrative assistance with the West Virginia Manufactured Housing Construction and Safety Standards Board at *************  I personally sent them the information to pursue assistance with the WV Manufactured Housing Construction and Safety Standards Board. The customer also signed a form at closing notifying them of their right to seek assistance and this form was provided to them, along with the other items that were signed by them at closing.

      Sincerely,

      Carrie M*****

    Charleston Home Center is NOT a BBB Accredited Business.

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