Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/07/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2016 Hyundai Tucson from Harry Green Chevrolet in August 2024. I smelled fumes when I left with the car. I called the salesperson and told him. He scheduled me for maintenance at Harry Green. I took my car for maintenance, but I was told they could not work on Hyundais. When I took it for its first oil change, they told me I was loosing oil but I had no leaks. I had a mechanic look at the car. I am burning oil. I contacted the salesperson at Harry Green and he told me to come in and they would get me into another car. I owe 16000 on my car and they were only willing to give me 11000 for it. So, no bank would approve me due to the 5000 difference. If this car blows up, I will loose both my jobs, as well as, a vehicle. I'm scheduled for a beach vacation on May 31. I will also loose all my money that I paid for this trip.

  Business Response

  Date: 04/10/2025

  To Whom It May Concern,

  ***** **** brought her vehicle in for stated concerns of brake light on and customer smell's gas as well as transmission won't shift on 9/18/24. We were not able to pull codes and sent to ******* for further diagnostic. This is the only history we have on the vehicle and do not have any notation of ongoing concerns .  We did work a deal on 4/2/25, many factors come into play, such as credit, trade value the customer has put a little over 17,000 miles since time of purchase and now mileage at purchase 8/20/24 was 56,091 on 4/2/25 we show 73,267.

  Customer Answer

  Date: 04/10/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  The business did not offer a proposed action. I want a different car. This car will blow up eventually due to burning oil and I will have nothing. I have two jobs that I have to get too. Either they replace the car or fix the motor. 
  
  Regards,
  
  ***** ****

• Initial Complaint

  Date:03/05/2025

  Type:Sales and Advertising Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2024 chevy silverado trailboss christmas eve.The truck had 500 miles on it and was a demo.Couple days into haveing the truck i noticed reverse light out so we replaced bulb no biggy.Couple days later i noticed the lisence plate lights didnt work so crawled under it and was unplugged.Few days later i was putting a tonue cover on it and noticed weld and grind marks under the bed lip with no paint on it ,bare metal.Kind of a red flag.I called curtis c*** from harry greens and ask if the truck had been wrecked,his answer was no but hed check into it.Never was giving exact answer.I use my truck to haul stuff so i purchased air bags for the rear to compinsate for hauling weight.I have my own auto repair shop so me and guys decided to install them and also do the first oil change.As i lifted it up my helper said boss you need to look at this.I crawled under to see and you can see the bed bolts,shock bolts,unolts have been out because of wrench marks on the bolts so i looked deeper.You can see the bedside had been replaced because there is also bare grind marks up in bed also no paint.You can see its been welded with a mig welded because wire is sticking off of it and a sticker up in the fenderwell from the replacement beside.Also the bottom of beside is pushed in.I actually facetimed Curtis at the time and showed him the damage and he was like wow.Also i was talking to another car dealer and he ran a car fax and its clean with no wrecks.Same guy also pointed out the cab had been painted because there is mask marks in the door jams and back door shuts differently than the others.Moldin on inside of front door is not even put back into place correcty or snapped in.Back of cab at rear door is still actually pushed in a little bit.Ive made them aware of issues and even went there to try get a resolution.I told them i wanted reimbersed for the damages or a new truck.My opinion i paid for new one not a wrecked one.

  Business Response

  Date: 03/10/2025

  Attached is a response to ** ****** from the General Sales Manager at Harry Green Chevrolet Inc. regarding the issues he is having with his Silverado.

  In a effort to resolve this matter, our General Sales Manager is reaching out to the customer and we would like the opportunity to have Mr. ****** ****** bring the truck in to our service department so we can take a look at his concerns and reach an amicable solution for all parties.

  
  Kind Regards,

  Gary C****
  Harry Green Chevrolet Inc 

  Customer Answer

  Date: 03/12/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Spoke with Gary G**** on 3/7/25 and he understood issue and wants to trade me out, there is a truck coming on 3/13/25 - 3/18/25 and wants me to look at it.  I just receive the response email on 3/12/25 and spoke with Gary and he said I don't need to bring truck in to look at, at this time.
  
  Regards,
  
  ****** ******

• Initial Complaint

  Date:01/30/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9 oct2024 I parched a truck from this location and was charged for int/ext. protection for 1951., tire wheels plan for 1289., maintenance plan for 767., vehicle coverage for 4715. total of 8722. through ** ********* company plus taxes and interest and after I looked at paperwork, I call them 10am the next morning about them charges they said they would redo the contract and take that stuff off and this was within a 16-hour period so when I got there, they gave me the run around said they could not do that but they would make it right so over a period of time they paid the 1289.,767., 4715.,to ***** bank on my loan. But as of now the 1951. has not been or the taxes on that total amount. I'm a 100% disable veteran, and I'm over 65, Have trouble hearing and the way they shuffled the papers around and the only thing I was seeing was a little pad to sign on and I was pretty confused by the end of it all. And when they took my truck and changed the plates over I asked where my military front plate was, they said they would get it and then told me that it was gone off my old truck so one of their employes liked it more than me and I've been there many times and was told that it would take 2 or 3 weeks to get that refunded but that hasn't happen yet, and they laid to me about checking with ** to finance through them because that's where my old truck was with and my car also. At this point and time I just want my money returned the 1951. and all the taxes I paid on 8722 dolars

  Business Response

  Date: 01/30/2025

  Attached is a response to *** ******** regarding refunds for the ***** ***** products he didn't realize he had purchased.

• Initial Complaint

  Date:11/12/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 9th I took my **** Chevy Silverado to harry green Chevy for routine maintenance IE- ( oil change, tire rotation, state inspection, and transmission fluid flush.) I was told by a rep representative from harry green that my truck would not pass inspection due to the condition of my vehicles tires. They quoted me 1900$ for tire with no info on brand and i decided to opt out of their quote so I could have tires installed elsewhere. On oct 10th my vehicle was scheduled to have the transmission serviced.On oct 11th I got a message stating that my truck would need a new starter. On oct 11th they messaged me claiming that my truck would need a new engine and the quoted price would be 11,000$. When I confronted the service manager and asked him how the motor “Locked up” when it was running fine before the service he gave me no answer besides “ yeah I don’t know” when I asked for proof such as the oil filter they did not have it. I contacted General Motors directly soon afterwards the number below is the case number and General Motors will only cover half the cost of the repair. I hope that someone at the BBB could contact me at ************. So that harry green Chevy may be held accountable aswell.

  Business Response

  Date: 11/15/2024

  We want to thank the customer for bringing this concern to light. Without feedback it is hard for us to  improve. We strive to have great service and communication. We have provided cost assistance thru General Motors for over half of the engine repair for the customer, and have provided a loaner vehicle while the customers vehicle is down.
  Regards, 
  Patrick M****
  Harry Green Chevrolet Inc
  

  
  

  Customer Answer

  Date: 11/19/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  ****** ******

• Initial Complaint

  Date:08/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Vehicle scheduled appointment: August 13,2024 have called several times to see when vehicle is done getting work done to it and have got every excuse possible. No one will call back or let me know what is taking so long. I have been told I was sick and have been off, tech had an allergic reaction and left early, waiting on parts, parts did not come in so we re-ordered parts etc. have asked to speak to managers and they either are not there or in meetings, have left voicemails and no one calls back. 2018 Chevy **** 

  Business Response

  Date: 10/15/2024

  Vehicle came in for repairs on 7-15 replaced a wheel bearing did 4 tires on the back customer took vehicle, brought it back a month later saying the vehicle was pulling hard to the right and making a screeching noise from time to time. We found vehicle had a front caliper seized , recommended replacing caliper found pitman arm and idler arm to have excessive play, during multi point inspection, recommended replacing, customer agreed to repairs, only wanted Gm parts, idler arm was 5 days out never showed, order was cancelled had to reorder, final part arrived on 8-23 by fedex at 3:30 pm, technician started job on Monday 8-26 and finished all work on 8-27 at 8am.
  
  I got a message to call customer myself on 8-26 spoke to him said truck would be finished in the morning. Customer picked up vehicle on 8-27 at 10am!
  
  Advisor had been in contact with customer stating parts got cancelled and had to reorder.  
  
  KayLee * ******
  
  Harry Green Chevrolet, Inc.

• Initial Complaint

  Date:08/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a 2017 Dodge Caravan van for my wife driver 2 miles away from the dealership and it broke down brought it back realized it had a bad transmission. The salesman tried to get us another vehicle when I said OK he needs $3000 down again that we put down on the first vehicle. I said we already gave you 3000. He said you have to pay your taxes. They tried fixing the vehicle three times they really did not. It’s been broken down in front of my house for the last six months. We didn’t even put 3000 miles on it and we cannot drive it, thank you

  Business Response

  Date: 09/23/2024

  As a family-owned business for more than 65 years we take customer complaints seriously. As a business in NCWV we know customers are a privilege and not a right. With that being said, we want to outline what we know and offer to assist the customer.

  The customer purchased his 2017 Dodge Grand Caravan on 3/18/2023.

  Our first service visit was 4/11/23 (RO # *******), with the concern of when entering the interstate, the vehicle hesitates, and the check engine light was on.

  The car was brought back on 4/25/23 (RO # *******) stating the vehicle hesitates when getting on the interstate. The technician performed an intake valve cleaning service and drove the vehicle for 30 minutes after the cleaning service to clean carbon from the valves. No issues on test drive.

  Finally, the vehicle came back on 6/15/23 (RO # *******) with the concern of the transmission not shifting. The technician found no DTC's, drove the vehicle and did notice when going into kick down that the vehicle would not pull to pass, only would rev to 4000 rpm's. The technician performed a quick learn to the transmission, drove again and the vehicle was working as designed.

  The last time the customer came in was on 7/5/23 (RO # *******), more than 1 year ago. They stated they cannot drive the vehicle due to defective powertrain. The technician drove the vehicle 41 miles at interstate speed. No DTCs in vehicle. The technician said he needs to have the customer come in and verify the concern in the vehicle.

  That is the last time the vehicle was here. We understand the frustration associated with repairing a vehicle and we are more than willing to diagnose this vehicle and encourage the customer to reach out to us directly at ************

• Initial Complaint

  Date:07/16/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello my name is ***** ******* & I would like seek assistance in an issue I have with Harry Green CDJR, previously **** *****, in fairmon, WV. It all started back in Dementia of 2023, the engine light was coming on & **** took of fixing it, however in April the light came on again. I took my jeep to **** on 5/24 they called me & told me what all needed fixed & some of it was not under warranty , I asked them to go ahead & order the parts & fix it what was covered. Approximately 10-14 days later I had not heard anything from them so my father went to the dealership & talked to the service manager, who was very helpful. At that time we went ahead and asked to take care of everything, including what wasn’t covered under warranty & I would just pay out of pocket. About a week or 2 later Harry green bought out the dealership & closed the business down for about a week. I was patient and gave them sometime to reopen, I called them to find out that they had no phone service so I could only leave messages. I think I had maybe 1 or 2 returned calls, but left numerous messages. On 7/5 I received a call that all parts would be delivered by 7/9. I called on 7/10, 7/11 & 7/12, had to leave a each time & DID NOT receive a call at all. Today I went there in person with hopes of maybe getting some answers or at least a loaner vehicle since I have been without a vehicle for 7 weeks now. I was told a loaner vehicle was not an option & that my parts were on back order but if I wanted to call Chrysler myself & see if I could expedite the parts I could.

  Customer Answer

  Date: 08/13/2024

  Better Business Bureau:
  
  At this time, I have  been contacted by Harry Green Chevrolet Inc regarding complaint ID ******** & the issue is resolved
  
  Regards,
  
  ***** *******

• Initial Complaint

  Date:02/13/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car in to get the 4 wd programmed they told me I needed a sensor I said ok it was $132.82 then they told me I needed a TCCM so I went to **** got one it was no good they said so I took it back & got another one it was the wrong one took it back went to a salvage yard got one ($79.50) no good so they ordered a ** one($239.06) there know it all mechanic that knew everything not (Jamie) came & told me that it was junk no good I said then I should not have to pay for it he then said well it may be good but it is not working, then he said we have another problem it won't start it needs a starter I said it ran in here so I ask them if they could push it outside & I would fix it or get it hauled home & they were getting someone to help put it outside then another mechanic came & said let me see if I can get it started in 5 minutes he had it started said it had a fuse blown I guess they wanted to sell me a starter to. They never did get it fixed the know it all said if he could keep it for 3 to 4 hours maybe he could fix it we had already spent about 18 hours (3 different days) sitting there and 3 -- 60 mile round trips for nothing I feel I should get a full refund because they never fixed a thing. The Daniel ******* was a very understanding man and he kept saying he was sorry

  Business Response

  Date: 03/01/2024

  On January 23, 2024, Mr. **** brought in his 2010 ***** with 175,686 miles on it, at the time Daniel ******* had only been here a month as a service advisor. As Daniel wrote up the vehicle
  for Mr. ****, I remember hearing that he had installed a module to fix the 4WD himself and he needed us to flash it with our computer to make the new module work the 4WD. After hooking up The ** computer my technician could not get the customer installed part to program.

  He spent 2.5 hours tracing wires following ** flow chart and replaced a rotational sensor on the transfer Case. Issue not resolved, my technician then had a more experienced technician look at the vehicle, concluded the part the customer had installed was no good. Total shop bill for 2.5 hours of labor 424.98, sensor 131.82 totaling 556.77.
  

  Mr. **** then went to **** bought a new TCCM would not program, he returned the TCCM and they then sold him the wrong one. He then went to a salvage yard and bought one which we could not get to program.

  So we then sold the customer a new ** TCCM, 225.53 and 1 hour labor to Install and program 154.95. My technician Jamie had to leave for an emergency, leaving the vehicle with my World Class technician, at this point the vehicle would not start. All the programming had Popped a fuse in the breaker box. A fuse was replaced and the customer left in the vehicle with 4WD issue unresolved. The vehicle would need an extensive amount of time for our shop to find the real issue with the vehicle and the customer was fed up and wanted to leave.

  We strive to Make every customer happy and feel at home at our dealership. We followed every step to fix the vehicle provided to us by **.
  

  
  

  Customer Answer

  Date: 03/01/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Provide details of why you are not satisfied with this resolution.] I dont see how they expect people to let them keep putting parts on it without knowing what is wrong there world class mechanic told me the starter was bad is why it would not start then another mechanic ( out of the goodness of his heart) checked it & found a fuse was blown he replaced it and it started Yes I was feed up 3 120 mile round trips $1000.00 later still they did not know what was wrong then leave it & we will work on it long enough until we fix it so if they dont then I would have to pay more money for nothing. There world class mechanic & all of the equipment that have to find a problem should make it easy. I know they have to make money but this is B.S 
  
  Regards,
  
  ******* ****

• Initial Complaint

  Date:08/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 5 th 2023 we had our truck towed to Harry Green’s because our transmission broke in the middle of the road and was not drivable . We told Harry Green service dept they we need to file with our warranty company and they said they would, but never did! We’ve called several times and even went down and spoke to them in person. My warranty refuses to reimburse us the nearly $7,000.00 were out. All because Harry Green refused to file. Bottom line is we need that money back! I had to get a loan to pay for it! And have contacted **** ***** and was informed by his employee ******* there’s nothing more they can do.

  Business Response

  Date: 09/14/2023

  To Whom It May Concern,
  

  I hope this message finds you well. We appreciate your business and your trust in our services. I want to address the situation regarding the vehicle repair which was brought to us on July 5th 2023 due to a breakdown.
  

  Upon diagnosis, our technicians determined that the transmission needed replacement, and we informed the customer of this necessary repair. They kindly paid the full amount upfront for the repairs.
  

  Unfortunately, on the day the vehicle was picked up the customer then notified us they had a service contract. We take these matters seriously, and I personally contacted their service contract company ******** Regrettably, they informed me that due to a failure by the customer to follow proper protocol by not notifying them beforehand, they wouldn't be able to cover the repair costs. It's essential for the service contract company to send an inspector in such cases, which unfortunately didn't occur in this instance because we were not notified of the customer having a contract until work was completed.
  

  We genuinely regret any inconvenience this has caused the customer and we understand the frustration. We are committed to providing the best possible service to our customers. If there's any way we can further assist or explore alternative solutions, please don't hesitate to reach out to us directly. The customers satisfaction remains our top priority.
  

  
  

• Initial Complaint

  Date:05/31/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/26/23 brought my Chevy Tahoe in for an inspection, oil change, transmission fluid flushed since it’s over 90k. Appointment was at 10:30am they texted at 1:30pm that the Chevy Tahoe needed tires and ball joints replaced. We said ok. Totes can’t get in till Tuesday. Said that’s fine go ahead and complete everything else and we will bring it back Tuesday for inspection sticker and tires. Picked up car Saturday and they hadn’t done anything to it. Brought it back on Tuesday. Called first thing at 8am and gave them my name and number to call me because my husband was out of town. No one called me back or gave me updates and Andrea was the specialist contact for both days of service and Patty was the receptionist all day on Tuesday. I called back at 12pm and Patty informed me that Andrea was on lunch and would be back at 1pm. I called again at 2pm and Patty said that Andrea spoke to my husband and said it would be done by 3pm. Again I was the one that was supposed to be contacted and once I spoke with him. He said she just texted me no verbal communication. My service that I was having done was not small and immaterial it was a huge investment with little to no contact and updates. Very poor communication and lack of respect. Harry ***** is known for an excellent service department and I have experienced that great quality but sadly this experience was one of the worst service experiences I have ever had and this really dropped the ball on their part.

  Customer Answer

  Date: 06/26/2023

  [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  At this time, I have not been contacted by Harry Green Chevrolet Inc regarding complaint ID *********
  
  Regards,
  
  Jessica Johnson