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Business Profile

Heating and Air Conditioning

Lucas Tri-State Htg & Cooling

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

This profile includes complaints for Lucas Tri-State Htg & Cooling's headquarters and its corporate-owned locations. To view all corporate locations, see

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Lucas Tri-State Htg & Cooling has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:06/20/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In November 2023, ***** Tri-State Heating & Cooling, Inc. sent a representative to our home to advise us how to best repair the heating and cooling system. After no more than a minute or two spent in our home, the representative provided no useful service or competent opinion – as a matter of fact, he stated that we did not have ductwork in the upstairs of our home and there was nothing the company could do for us. A later contractor informed us that we do, in fact, have the necessary ductwork. On top of this, the company continues to send us invoices of $100.22 for services we did not, in fact, receive at all. My wife called the company to complain – she was promised the owner would call her back, but he never did. This was dishonest and insulting. I would like the harassment of continuous bills to cease since I feel that, because the (non-existent) service was completely incompetent and utterly worthless, I should not have to pay.

      Business Response

      Date: 06/25/2024

      Mr. ***** did look at the property. He decided to void this bill.  Sorry for problem on this matter.

    Lucas Tri-State Htg & Cooling is NOT a BBB Accredited Business.

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