Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/26/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yes - now ******** - Chevrolet has had my vehicle since June/July. **** moved my vehicle there because they have a **** Adjuster on site. My vehicle was damaged in a construction zone near Flatwoods, WV. The garage it was at wasn’t a body shop and they worried I had frame damage. I have been calling about my vehicle and I was told that they were backed up work and they’d start on my car in August. After the third week of August my calls “couldn’t be sent to the body shop.” Cut to this week - now my car is missing. So…… waiting to see what you do here Chevrolet

• Initial Complaint

  Date:09/12/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I traded my 2019 frontier for a jeep from yes Chevy with x amount of dollars cash downpayment with the trade in. They said i would cover the rest of what the lender said on the house. I have a witness to this transaction. Just today I received a email giving me 1 day to contact them before they sued me for 1200 of down-payment when they said what I had was good. Luis was being very verbally abusive and threatening even saying well take it all at once when we sue you when I said I was a disabled veteran he brought up his status as a vet not disabled comparing apples to oranges which I'm on limited income is the angle I was going for not my status as a veteran he was very verbally abusive over the phone I will rreiterate. Like I ask what my options even would be like if I did pay em he said we'll I guess I'll just go ahead and file the lawsuit the email I'm sending is months after the fact and the only notice I even got with me owing anything just to only give me a day to respond is wrong on so many levels.

• Initial Complaint

  Date:10/30/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have screen shots of a texts saying they will give me an exact dollar amount for trade value of my current vehicle, that they will honor the GM SUPPLIER DISCOUNT I am eligible for and I am eligible for all thag even choosing to use the financial institution that I had chose and after driving 3.5 hours from where I was working out of town that day to buy the truck they offered me $6000 less than trade in value and jacked the price of there truck up. Fought with multiple different sales managers have screen shots of everything and they finally told me they wouldn’t honor the deal they had set up. Tried to charge me $545 extra for a spray in bedliner that was already included in the GM SUPPLIER DISCOUNT and came factory on the truck and they stated they went back later and installed it themselves which was false.

  Business Response

  Date: 11/04/2023

  This started as a simple misunderstanding between a salesperson and a customer and unfortunately has now reached this level. Why we have no idea. Upon receiving an email from the customer, I reached out to see what had happened and how to resolve the issue. Turns out our salesperson made a $3k mistake and misspoke. I explained that mistakes happen, and I would do my best to help. We talked and exchanged emails back and forth. I agreed to eat the $3k mistake and even deliver the truck to him at no charge 3.5 hours away for his trouble. He wanted the GM accessories (step bars) removed as he didn't want to pay for them, and I agreed to that as well. We also honored his supplier discount that he gets through his work too. We got him the low finance option through GM Financial like he wanted. I did the exact deal that he said he wanted and expected when he drove here the first time. I gave him what the monthly payment would be based on that deal and now all of a sudden, we're the bad guy again and the deal isn't right. I explained to him that it was probably best if we didn't do business at that point as I was never going to make him happy or him feel like he got a great deal. (which he was). I guess as a last-ditch effort to make us cave he threatened us with a complaint to the BBB. When we didn't cave here, we are. 

• Initial Complaint

  Date:09/25/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 29 2023, it's over a small amount of $500. The salesman tried to honor the FIRST RESPONDER DISCOUNT that we told by him we would receive just to find out 3 hrs later he couldn't get **** website to prompt the code he say he needed. Words from salesman mouth was "its only 500" words from my mouth "but it's our 500 that you said we could get". I have tried contacting ** who finally states its up to dealership and they can honor or reject any advertisements they have listed. I have contact Keith ****** owner and no response. It's funny that ** lists the incentive but wants to blame dealership if they don't work. I want to file this complaint on both because I have been working on it from day one. Next it will be said they can't do it because I purchased the truck and left lot but anyone can mail a check. When you purchase things on weekend and it doesn't work but dealership tried then it should be honor and fixed the following week which I been working on with Renee at ** who finally says after 2 months can't be done it was up to dealership themselves. So to me both are lying and only want to honor specific first responders when Senator **** ******* work his butt off to get such bill passed for first responders in 2021 started finished 2022. Can't help it that ** doesn't have the codes updated in system for dealership. But again going back to dealership for this complaint because that's what ** say. I am again talking about only the FIRST RESPONDER DISCOUNT NOT ANY OTHER....

  Customer Answer

  Date: 10/24/2023

  [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  At this time, I have not been contacted by Yes Chevrolet regarding complaint ID ********. Because they do not want to acknowledge that they lie to people. First by salesman lying, then the sales manager changing story and lying, and who knows if the owner Keith ****** even knows but he did not respond to my personal messages to him.  
  
  Regards,
  
  ****** *****

• Initial Complaint

  Date:07/20/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went in ultimately on 4/29/22 we wanted to see what we could do to get partners name off the Spark and our previous salesman said we could trade in the Spark on something else and he’d do everything he could to get us around what we we’re paying for the Spark $338 monthly and so we test drove Chevrolet Trax SUV, I really fell in love with TRAX SUV and we proceeded in trading in the Spark (something I reflect back on is salesman saying the Trax was the same price of Spark 22,000 and payment would be about the same) as the processes proceeded he filled in my information there at his desk and went back and forth several times to the Station in the middle assume where they run information to determine which banks will take or give me a loan he came back to the desk at one point to tell us the value of the Trax SUV was 27,000ish dollars which threw us because we initially understood $22,000, but we proceeded still saying that to get our payments around $338 which again was what we were paying for the Spark, nothing seemed to be where we wanted the financials to fall, the last value I understood and said I would pay was $400 monthly and he went back to center area and came pack with $498 (which isn’t what I asked for in any of all the time we were there) but decided to go ahead with that thinking it was for the value of the car $27,000ish; then proceeded into office with Finance lady and signing of contracts and through that whole process was not at any point told there would be additional fees (she seemed to be preoccupied with stuff going on at home with her cat getting loose) again I understood $498 a month for the value of car at $27,000ish dollars and thats what I signed contracts understanding as well until papers came in the mail for interest rate of 10.29 which I wasn't made aware of (at all threw the whole process) with additional fees (finance charges) for $10,000 and it was at this Point I realized I was taken advantage of..

  Business Response

  Date: 07/21/2022

  To whom it may concern;

  
  

  After reviewing the complaint filed by Mr. ********, Noone at the dealership has taken advantage of him before or during the sale as he alleges. Mr. ******** and his partner came in to get his partner's name off of the Chevy Spark they bought previously from us. We informed them that they would have to refinance the current car at a bank or credit union to achieve that or they could trade it in. They wanted to trade. Our sales person brought up a New Chevy Trax for them to look at. We didn't have any more Sparks due to the inventory shortages that are currently ongoing. He explained to them that the Trax was more expensive because of it being bigger and a suv. 

  Mr. ******** test drove the suv and came back loving it and wanted to work payments. Our sales person took all the necessary information and we proceeded to work on it. We obtained financing for Mr. ******** based on his current credit situation and gave him payment options, as Mr. ******** stated we got him a payment of $498 and he agreed to purchase the Trax. 

  Our sales person made copies of the necessary information and took the paperwork to the finance office.

  In the finance office our Finance Manager recapped the information to ensure it was all correct and made small talk with Mr.******** and his partner as this was their second time purchasing a vehicle from us. Once everything was printed our Finance Manager disclosed all the paperwork. She went over the contract explaining all terms, interest rate, and finance charges. At no point did Mr. ******** say anything to her or any of us for that matter, about the deal. He had ample time to not sign the paperwork or proceed with the deal. He chose to purchase the Trax. The $10,000 Mr. ******** is referring to the finance charges from the interest rate that he qualified for. That amount is the total interest over the course of the entire loan. He would pay back that amount. If he trades early or pays it off early he is only responsible for the finance charges incurred up to that time. 

  This all seems to be a case of buyer's remorse, not realizing the bank charges interest on a purchase indicative of purchasers credit , or something else all together with Mr. ********. All we do know is that NO ONE took advantage of Mr. ******** and he was fully aware of the cost of the vehicle, payment and the interest rate and charges.  

  
  

  Thanks
  

  
  

  --
  

  ***** ******* GM

  Yes Chevrolet

  Customer Answer

  Date: 07/21/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I still feel taken advantage of and the finance manager never went over anything she just told me to sign the papers, I’ll never buy here again…because there was no positive resolution to my complaint and no one even called me back after multiple attempts and no need to bring up my partner and the trade in.

   
  Regards,
  
  ****** ********