ComplaintsforMartinsburg VA Center FCU
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/19/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I was charged $20 for application fee which they use as a credit application when I filled out the application there was no notification that I would be charged a $20 fee for a loan that I did not get approved for to me that's fraud.Business response
05/10/2023
******************** received a copy of fees when he open his account. I know people forget, so we will start adding the notice to every loan application that is given out. If the loan is not approved we still charge $20.00 for processing fee. It is for the cost a credit bureau charges the Credit Union. We will refund ******************** his fee back. I have been here 35 years and we have never had a complaint filed. I praise our credit union for how far we go to help our members. We have many members that are very happy with how we treat them. If there is anything else I need to do please contact our office.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.