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Business Profile

New Car Dealers

Greenbrier Motor Company

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/02/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought used truck in July of 2024 Had a repair done on heater core and coolant system flushed. Within a week and half of having truck back another part failed and due to my knowledge of deisel engines when they flushed the system I'm pretty sure it made that part week which has caused it to fail. I ended up paying half on a 2000 dollar bill for the heater core and now dealership is wanting me to pay 2000 on a 4000 dollar amount to fix this repair and I should not be responsible for it. I have had the truck a total of 2 months in my possession since I bought it and haven't even put 5000 miles on it. What they have listed on this repair is just the part and labor. It doesn't include checking other things that could be messed up due to the coolant going through it. (Turbo) (def system). I just want the truck fixed right and I shouldn't be responsible for a repair this soon at that amount.

Greenbrier Motor Company is NOT a BBB Accredited Business.

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