Reviews

Review Details

• Review fromDeborah C.

  Date: 12/06/2022

  1 star
  On 10/22 I contacted the business becauise my vehicle had a major problem after just arriving in Morgantown from Philadelphia to visit our daughter.We arranged to have the vehicle towed to the business. A few hours later, Mr. C****** called me with three quotes. On his advice, we chose the first quote in the amount of $1,929.04. I paid immediately in full. He said he would begin work right away and the vehicle would be ready by the time we were leaving on Sunday. There were some delays and the vehicle was not ready but we were assured it would be ready the next day. We extended the hotel. We were told it would be ready on Thursday. We rented a car to go home and returned on Thursday after assurances the vehicle was ready for pickup. Once my husband arrived (a 5.5 hour drive), he found the vehicle was not repaired. He was told to stay an extra day and it would be done. He did and it was not done. He stayed one more day without the benefit of a hotel room because it was homecoming weekend and he had no vehicle since he had to return the rental car. Mr. C****** said the initial repair did not work and to fix the car it would be an additional $2,278.01. I received many text messages telling me about delays. I asked for a completion timeline and did not receive one. On 11/21 he told me he needed additional parts to complete the repair and I paid an invoice in the amount of $513.59. I asked for updates and he said it would be done on Monday 11/28. Finally, on Wednesday, 11/30, he told me the car was ready. I paid the final invoice. We made arrangements to pick it up on Saturday, 12/3. As it was before business hours, he was to leave the vehicle and keys outside the shop. At 7 am, after having already driven for four and a half hours, he said he would not be able to be there to give us the car and it was locked away in his shop. He promised to drive it to me in Philadelphia and he would leave at 10am. He never came and he will not respond to calls or messages.

• Review fromBrian M

  Date: 10/26/2022

  1 star
  Absolutely the worst i have ever seen. If I could give negative stars I would. Completely dishonest business and will put your safety at risk. Will also try to take advantage of you by claiming to be “experts” and trusting you’ll do nothing about it especially if you are a college student or reside far away. Cars LLC had my car for almost a month and could not diagnose and fix a simple brake system problem. They replaced random parts and charged me for the them in hopes it would fix it. When it was not fixed I had to get the dealer involved to direct CARS LLC what to fix on the brakes and the scam was exposed. CARS LLC also damaged the electrical system on my car in the process and tried to cover it up by performing a dangerous and faulty splice on a battery cable. The dealer had to fix it when it conked out shortly after. CARS LLC promised to pay the dealership for the faulty splice repair but never did. Instead I had to pay. I finally had to take Cars LLC to court and won judgement against CARS LLC. I do not recommend CARS LLC!