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Business Profile

Fast Food Restaurants

Mcdonald's Restaurant

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fast Food Restaurants.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/25/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I stop at this location once a week for breakfast and order a combo meal. The menu at the drive through states that a combo meal comes with hashbrown and small coffee. When I order with a small coffee, I am upcharged $0.29 for the small coffee. The receipt from 7-25-23 at 5:49AM states 1 Sau Gravy Bic Ml $6.59 1 S Premium Roast $0.29 Subtotal $6.88 I have question this charge with the cashier in a friendly manner and even say "I guess you all are still upcharging for small coffee". On two occasions I spoked with the manager. The first time the manager said "she would look into it" This morning 7-25-23 the manager said "Tell him to deal with it, that is the way it is" I didn't save all my receipts, but did save some. The receipts I have on hand are; 3-27-23 5:55 AM Order 49 4-5-23 5:32 AM Order 21 4-12-23 5:47 AM Order 39 6-20-23 5:45 AM Order 26 6-29-23 5:51 AM Order 42 7-7-23 5:40 AM Order 26 7-12-23 5:40 AM Order 22 7-25-23 5:49 AM Order 50 I believe this is false advertising since the menu both at the drive through and inside state that a combo meal comes with a small coffee. I am pretty sure this practice is illegal. I have shown sufficient history and have politely notified store staff and managers on multiple occasions. Yet, this issue remains unresolved.

    Business Response

    Date: 08/10/2023

    I contacted the customer directly by phone to inform him of the error.  The register system was separating the sales from the meal and the small coffee.  By doing this it created an issue with the customers receipt showing a drink upcharge.  The receipt has now been corrected to reflect the correct order.  

    Customer Answer

    Date: 08/10/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    Richard ******

Mcdonald's Restaurant is NOT a BBB Accredited Business.

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