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Business Profile

Tobacco Store

Zs Tobacco and Vape LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tobacco Store.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/15/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a purchase on Wednesday November 9th 2022 at Zs tobacco and Vape I bought a vape and paid $72 for it. That same day it started leaking into my mouth. So I told Adam the owner of the store what was going on and he told me there is nothing he can do about it to just suck it up that it happens. I asked him for a replacement or money back and he tried to give me a used vape which I declined. Also after that come to find out my credit card was used without permission after making a purchase in his shop but I'm having the bank investigate that matter. If you need any more information please feel free to reach out. Thank you so much!

Zs Tobacco and Vape LLC is NOT a BBB Accredited Business.

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