Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Friday February 14 2025 I took my truck into Joe Holland service for the transmission slipping, jumping, surging and thumping. The vehicle has 55,000 miles on it however it is a 2019 Chevy Silverado which is 2 months over the power train warranty of 5 years 60,000 miles. I was told the work will cost $7,600 to be completed. Upon searching the internet I learned that Chevrolet are involved in class action lawsuits in 26 states and I’m wondering how to proceed. I purchased this vehicle used in Nov 2023 from Joe Holland. I’ve only put around 13,000 miles on it in 13 months.

  Business Response

  Date: 02/24/2025

  Hello,

  Joe Holland Chevrolet, Inc. is aware of this issue. We informed the customer that the Service Manager would submit a request for goodwill assistance and expressed confidence that GM would provide support. We also quoted the teardown cost to the customer, explaining that once the dealership received an accurate estimate, we would submit it to GM for review. If the goodwill assistance was approved, the customer would only be responsible for their portion of the repair costs that GM did not cover, and the teardown fee would be waived. However, the customer chose not to approve the teardown and took the vehicle. The customer has since also opened a case with GM, to which the Service Manager has responded with these same details.

  
  Thank you.
  

  Customer Answer

  Date: 02/24/2025

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  ******** ******

• Initial Complaint

  Date:02/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Brought vehicle in for rear passenger door damage repair on insurance claim through my insurance. Missed call evening before. Drove by next morning seen outside of vehicle was repaired. Went inside and paid for pickup and then left and went back to ********** to drop rental off. Was shuttled back over to pick car up. When got in vehicle to leave is when i noticed interior drivers side door had been damaged as per there was zero damage on interior/doors when dropped off for services. The damage is also on the same side of the car as the repairs. Did not see damage till had already paid and had been shuttled back over to get in vehicle to leave. Lady in office already had another customer and I had to get to work.

  Business Response

  Date: 02/07/2025

  To Whom It May Concern: 

  There is not currently enough information to look into the compliant being made by *** ******** As we were researching, we did not find any records of *** ********* repair. Please provide more information so we can better assist. 

  
  Thank you.

• Initial Complaint

  Date:02/03/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2016 Chevy Trax that only had one owner prior. The first day I drove it off the lot, the check engine light came on. I had to have the turbocharger replaced and a catalytic converter replaced. I only have used 18,000 miles on the vehicle and have had the vehicle for a year and already have had to had ANOTHER turbocharger replaced, purge valve, O2 sensor, coolant hoses, and the flex joint pipe of the exhaust repaired...now the Chevy dealership says there is something wrong with the engine and quoted over $7,000 in repairs which I am NOT paying. This car is obviously defective and I have contacted customer service and have not had any luck in trying to get a replacement because I was truly ripped off. Why should I continue making payments for an unreliable vehicle that was sold to me? It's been in the shop more times than I have used it.

  Customer Answer

  Date: 02/03/2025

  This is the document that confirms when the vehicle was purchased and accepting Ethos Gap.

  Business Response

  Date: 02/18/2025

  Hello,

  It has been discovered that the customer filed the BBB compliant against Joe Holland prior to trying to resolve with the dealership. The customer came in and made the Body Shop Manager aware that she believed that her car was damaged by Joe Holland  The Body Shop Manager immediately ordered the panel and will install upon arrival of the panel. The customer let the Body Shop Manager know at this time that she had already filed a BBB complaint, again, prior to informing the dealership. We believe installing the panel, once it arrives, will satisfy any and all responsibility that we have. We ask that the customer update their BBB filing to show the goodwill gesture of ordering and installing a new panel at no cost to the customer. 

  Thank you.

  Customer Answer

  Date: 02/18/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The reason why I am not satisfied with this resolution is because it's not my panel that is the issue, it is the defective engine that I have only put 18,000 miles on and it's already bad after not even having the vehicle for almost a year. This is the wrong message that was forward to me from the business.

  Regards,

  ******** *****

  Business Response

  Date: 02/19/2025

  Hello,

  The customer purchased the "AS-IS" vehicle on 12/6/2023 with 76,374 miles on the odometer. The customer brought the vehicle to Joe Holland Chevrolet, Inc. Service Department on 3/6/2024. At no cost to the customer, the dealership replaced the turbo charger and catalytic converter. Since this service visit (*********) in March of 2024, we have not completed any repairs, maintenance, or diagnosed the vehicle.

  Thank you.

  Customer Answer

  Date: 02/20/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Since I have purchased this vehicle with Joe Holland, I have recently moved into the Fairmont, WV location and took my vehicle to the chevy dealership in the area where they notified me that my purge valve was also recalled back in 2023 of July and should've been replaced before the vehicle was even purchased off the lot at this business. Since I have purchased this "reliable" vehicle, they failed to mention recalled parts that the vehicle had during the time, I have have two turbochargers replaced in less than a year of each other, the purge valve, a converter, coolant hoses, exhaust pipe, and an O2 sensor. Now I have a diagnostic from the Chevy Dealership in my area that says my engine is bad. I have only used 18,000 miles on the vehicle and it's been in the shop more than I have used it. I'm asking for the repairs to at least be covered for this vehicle or a replacement. There is no way that I am paying over $8,000 for repairs on a vehicle that hasn't done anything but cause me issues and put me at risk of being injured. Thank you.
  Regards,
  ******** *****

• Initial Complaint

  Date:12/29/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an accident June of 2022. I was waiting for my settlement from ***** ****,it was getting close to receiving it when I started looking for another vehicle. I had a couple fractures on top of deterriating disc . So needless to say I could go all over the valley. I test drove a couple when I settled on a 2015 **** ******* *** The used car salesman first quoted somewhere over 15,000. I mention I hadn't received my settlement from ***** **** but should be any day. He went inside came back out and quoted 18,000. I told my son well that's almost 3,000 more. I wasn't of course happy,but like I stated I wasn't up to further shopping. I feel they took full advantage of me, and cheated me. To make matters even worse,I was filling out my tax form when I discovered this vehicle after just 1 yr was only at best worth 9,000. Made me sick to my stomach !! I pd down 12,000 and the car wasn't really worth much more than that ..so now I'm stuck paying the rest of what I owe,and will Not recover even my down payment. I absolutely would Never recommend joe holland to anyone !! I talked to 2 different guys there,one seemed like he would help,took all my information and Never called back. I left message and No return call !! After reading an article about how they treat women, I guess all I can say is a valuable lesson learned ! Next time I'm going out of wv for a vehicle !! I deserve 2,000 for the adjusted price , and that's still to much for the vehicle I bought !!! I'm still the loser....

  Business Response

  Date: 01/26/2024

  I can confirm that Ms. ******** purchased the **** ********* ******* with approximately 58,000 miles in good condition and it was sold at the time at the listed retail price, and we have the documentation to support the listing and sale price within her deal jacket that was consistent with the market at the time. At the time of purchase, she paid approximately 65% of the vehicle purchase price and financed the remainder along with a protective service contract and applicable title fees and taxes.   She called in and stated that she looked up the current vehicle price sometime last year, and was upset that the value dropped, which of course is not uncommon based on extended age, usage and the fluctuation within the used car market.  Mr. Dangott called her and spoke with her and invited her back into the dealership to go over the original purchase and assist in any way he could based upon potential financing challenges.  Mrs. ******** never returned to the dealership to discuss as of the time of the conversation to date.  In fact, Mr. Dangott is still holding her deal jacket in the event she chooses to return to the dealership for assistance.  We dispute all allegations made by Ms. ******** in her complaint.

  Customer Answer

  Date: 02/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  

  As my original complaint stated it was the fact that when they discovered I was waiting on my settlement from ***** **** they raised the price almost right at 3000 more than I was first told. In their response they made it like I was upset about the value drop ! This is not my complaint  maybe merely a part of it. But not the complaint  itself ! I've made myself perfectly clear !  I was done dirt and there is absolutely  no doubt about this ! On top of injuries received in my accident I have to be done this way from these men ! This behavior of cheating people should be stopped !! 

  Thank you 

  ****** ********

  
  Regards,
  
  ****** ********

• Initial Complaint

  Date:08/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nothing but issues, and now have involved the Attorney General and my attorney. I bought a vehicle last year , this month will be a year. Within the first week of having the Buick, it started having issues, Called them to set up an appointment to get this looked at ASAP. Talked to my salesmen, he assured me all would be taken care of. My husband took it in and they wanted to charge a 130, diagostic fee? after having it a week? I paid for extended warranty. 3500 for 3 years, and so far, not good, They could have been accomadating on the fee, since it was 7 days of owning the vehicle..I told them I could park the vehicle and contact GM.. They waived the fee. IT was an fuel emmissions sensor they said and it would be replaced. I was losing efficient gas mileage, and it happend very quickly. They told us it was fixed and we went on to a previously scheduled vacation in SC. Light came back on again, same light as before. I took it to a dealership in SC. would be 300 to fix it and it wasnt covered under warranty. I said no, returned 2 days earlier on my vacation. Took it straigt to dealership and was charged 221. to fix a sensor that they assured me was fixed before.. ITs not, still isnt. it comes on at different times, and the fuel gage is not right, I also dont have the same power in the vehicle as before.. IT misses, lunges into gear upon going uphills, shifting seems as if transmission is starting to go.. I took it back in a third time explaining all issues that were not adding up.. Also back tires continue to go flat, weekly I am putting air in these tires. Previous owners stated they were also supposed to fix that, when they had the car, as the rims were bent by previous owner. THis was not fixed and he was charged. I want rid of the car. I have talked to GM, they say to talk to manager, we cannot get manager to call us back. JOhn sales men is dishonest and gives me the run around everytime i call. My husband purchased the vehicle, and he was told that the car was 18, 7000. Upon signing papers it went to 21, 900. After purchase of vehicle with tax, title and extra fees from them, we owe, 26,000 on a vehicle that Blue books for 13, 900. on the high end. We have tried to trade it at other dealerships on used, on new. No one will trade, WE cant sell it, we owe to much on the vehicle, WE were advised to run it into a tree and total it. I am not kidding about this.. Also, my husband had a credit score of 780 upon purchase of a vehicle with under 70,000 miles and loaded at that. No credit issues and we owe only on house. No credit cards, They quoated him 6.7 interest rate on the loan, after our payment book came in mail. They charged him a variable rate, at 13. 6. I am told by salesmen in the area this is JOe HOllands goal. Double charge, people on interest rates and get kick backs for doing so from Gm and other predatory lenders. ITs a scam and they are doing this again, to many WV. You know who I am John.. I suggest you all trade this car and give us full value for the amount financed, also a car of equal caliber, and a normal interest with out credit union, not your lender. Or we are going to court and I am going to the news, with 5 other people, becoming a class action lawsuit.. I have names waiting.. I am not the one.. not the one, DO what is right.

  Business Response

  Date: 08/15/2023

  Grover ***** wife was at the dealership on Saturday but left prior to talking to a manager.Since then, they have spoken with a Manager, by phone and have arranged to come by the dealership this week.
  
  With regards to the specific complaint to your office:
  
  On 8/18/2022, vehicle was brought in for a Check Engine Light.They diagnosed a Mass Air Flow Meter,replaced and rechecked for fault codes after test drive.No charge to customer.
  
  They returned on 9/13/2022 with the CEL on.Technician diagnosed a Evap purge solenoid valve which was not the same failure of the MAF sensor.It was replaced at the customers expense of $204.66 which was not covered by the extended warranty carrier.
  
  We have not seen the vehicle since and have no repair orders substantiating the complaints listed by the customer regarding the following items listed (loss of power,misses,lunges into gear going uphills,sifting seems as if the transmission is starting to go,back tires going flat due to previous owners damaging the rear wheels).The letter claims that they brought it back a 3rd time; we have NO ROs that support that assertion.
  
  Customer claims that her husband had a credit score of 780,(actual credit 729).She also stated that he was approved for a 6.7% interest rate and that we doubled it and charged them 13.6%,which is not accurate.The bank charged them 13.65%.We did not mark up the interest rate and completed the paperwork as quoted by the bank.Other banks approved at a higher rate with a lessor amount of the months approved for financing,in which they chose the rate and terms of their current loan after 3 options were provided by competing banks.We did not receive any additional “kick-backs” by the lender or manufacturer as alleged.
  
  The additional cost outside of the listed and sold price of the vehicle was taxes and fees as is customer along with an extended warranty and GAP coverage.
  
  We will attempt to help resolve any issues the customer has within any fair and reasonable expectations.

• Initial Complaint

  Date:07/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a warranty for the windshield replacement. Was told anything happened I wouldn't have to worry. Got a crack and filed a claim with them and they told me it was denied because the warranty they sold me won't cover oem windshields but they will only replace with oem windshields. Got something worked out with them and they stopped communicating with me and I still have this issue first filing was in Feb second was in April with no resolution. I have a Crack in front of driver going from one side to almost the other side. I would like my windshield replaced

  Business Response

  Date: 07/18/2023

  July 18, 2023
  
  
  BBB Servicing Canton Region & Greater West Virginia
  **** ********* *** ** ******* ** *****
  
  To Whom it May Concern,
  
  I am writing in response to your letter regarding ID# *********
  
  The vehicle in question was brought in by the customer needing windshield repair. The windshield was replaced at our dealership by an outside vendor Friday, July 14, 2023. 
  
  Sincerely,
  
  David ***