We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Cabin rentals

Carnifex Ferry Cabins

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cabin rentals.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/09/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Reserved a cabin for may 24th 25th. After viewing the cabin and surrounding area, I contacted the email and number on website, to a. Cancel the reservation, and b. refund my deposit. No answer to several emails, and the number is no longer a working number. I want my deposit refunded, and no more charges placed on my card

  • Initial Complaint

    Date:09/30/2024

    Type:Facilities Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have stayed at Carnifex Ferry Cabins in Summerville several times over the last 10 years...absolutely loved their cabins... **** and I booked this Friday and Saturday but we hadn't been there for a few years and unfortunately we didn't realize they had sold out in 2023! As soon as we walked in,there was mice...I can overlook that in a cabin in the woods but the mice poo was old and new.. then to the sheets ????? I messaged him immediately and asked if there was any clean bed spreads and he answered that he was sorry and he would send housekeeping.. they never came.... the TV remote was broken so no TV and then out came the BEDBUG! Thank goodness our bags never left the kitchen table and we packed up and left and got home this morning at 2am ?? I'm so bummed! I have messaged him asking for a refund but after reading ******** reviews I'm guessing I'll never hear from him again...$500 lost!! As everyone knows we stay away A lot! And even if a little something occurs we can get past it... and I don't leave bad reviews but he's got a bit longer to respond or I will blast this all over!! We don't like to waste money!!
    Check in was on Friday September 27th check out was to be Sunday 30
    I have emailed Johnathan with no response

  • Initial Complaint

    Date:09/28/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our booking number was ******** for Cabin * ***** **** ***** on 9/1/23-9/4/23. We left the property early on 9/2/23 due to the rest of our party being asked to leave the property. WE have asked for a refund as the day after we left 9/3/23 a new tenant was already moved into cabin 7. We have not received a response to our request. We also paid the additional $100 pet fee and did not bring our dog but have yet to received the $75.00 refund as stated in the contract.

    Customer Answer

    Date: 09/28/2023

    complete address **** ********** ********** ** ******* ** *****

  • Initial Complaint

    Date:09/06/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Vacation dates 9/1/23-9/4/23
    Breach of contract, services not rendered. We we’re supposed to be able to enter our rental at 4:00 pm on Friday 9/1/23, rental was not ready, waiting until 7:30 finally heard from caretaker and was given a key to another cabin and got into the cabin at 8:00 pm that night, next day was approached again by the caretaker and was told we needed to vacate the cabin we were given and the original cabin was ready, but after talking to the housekeeper found out that the back deck stairs were broken and unusable, we were already unpacked at the cabin they had already given us, we chose not to leave, we then started getting harassed by text that he, the caretaker was going to involve the police and he did, at 8:00 pm Saturday night 9/2/23 the WV State Police showed up and told us we had to vacate and that the caretaker said we could possibly have our original cabin but he would prefer we just leave. So we and our guests left driving back to Tennessee and Ohio. I feel I deserve a full refund, have reached out to management and have not received a response.

    Business Response

    Date: 09/18/2023

    Dear BBB,

    The guests had properly paid for Cabin 11, and we would have been happy for them to stay there. Instead, they arrived early, and told the caretaker on site that they had friends who were in Cabin 10. Because Cabin 11 was still being cleaned, as they arrived before check-in time, the caretaker was trying to be nice and let them into Cabin 10 to await their friend's arrival.

    When Cabin 10's paid guests arrived, they said that they did NOT know Cabin 11's guests. At that point, the guests in Cabin 11 were asked to leave Cabin 10, since they had not paid for it and were not entitled to stay, nor did they know the guests who were staying in Cabin 10. They refused to leave the cabin they had not paid for and were not entitled to stay in.

    The caretaker asked them several times to leave and go back to their cabin, Cabin 11. They refused. Our only recourse was to call the police to escort them out, which we did after telling the guests we would not let them stay in the wrong cabin. They continued to refuse to leave Cabin 10, in which they were now illegally squatting. The police escorted them out.

    We will not be providing a refund to guests who had to have the police come to escort them out of a cabin they did not belong in, had not purchased, and entered under false pretenses of knowing the guests.

    Best,
    ****** *** ******** **********

    Customer Answer

    Date: 09/27/2023

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.


    I have attached a time stamped email of a conversation I was having with my aunt who was the first one at the cabin, they were there just before 4:30 pm, check in is 4:00 pm, also at no time did we say we were with the party who rented the cabin they gave us when at 7:30 pm our cabin still wasn’t ready, we told them we had 3 other cabins booked, and assumed the second cabin hadn’t been booked, why else would they have put us in it, they haven’t responded to any emails. They also owe me a pet deposit. All of this is in their website. The police officer told us they agreed to refund our money since they prefer we leave that night.



    Regards,



    ***** ******

    Business Response

    Date: 09/28/2023

    The guests falsely obtained access to a cabin they did not book by lying about their affiliation with the party who legitimately booked the cabin. They had no legal right whatsoever to stay in a cabin they had not booked. They were offered access as a courtesy because they said they knew the guests in Cabin 10. When asked to return to their original cabin, they refused, forcing the guests who had paid for Cabin 10 to wait until the police arrived to escort the party out of the cabin. The fact that the police had to be called to remove them when they were illegally staying in a cabin they did not pay for says everything. The police did not state that a refund would be issued, as they are not representatives of the business and have no capacity to bind Carnifex Ferry Cabins.

    Had the guests returned to the cabin they booked, everything would have been fine. Instead, they refused to move to the cabin they booked, refused to respond to the caretaker's request to go back to their cabin, forced the legitimate guests in Cabin 10 to stay out of the cabin until late in the evening, and then refused to leave until the police were called to evict them from their illegal squatting. We cannot refund the stay, as it became a legal and police matter because the guests unilaterally chose to perform illegal acts.

    Customer Answer

    Date: 09/29/2023

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    the owner of the business has been misinformed, we never said we had any affiliation with any one from cabin 10, we told them we had rented 3 other cabins and one of them was cabin 7 which was right across the road from cabin 10, if you’re staff is telling you anything different , he has made that up to defend what he did , he handed us the key, we did not illegally enter the cabin, we were given the cabin after waiting 4 hours for cabin 11 to be cleaned , also you failed to mention the steps to the deck were broken and unsafe to use when you rented the cabin out , another reason we need to be refunded , who wants to stay in an unsafe environment, I had elderly people there who had traveled from Tennessee , this is no way to do business.



    Regards,



    ***** ******

Carnifex Ferry Cabins is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.