Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************************** are not a priority Took my vehicle in for simple muffler and tailpipe, sat 2 hours, then they came out with a list of issues, I just had new brakes installed couple months ago, they said brake pads weren't making contact with rotors, but the brakes work fine. They said none of my lights worked, I went in there showed them all lights were working, needed cv axles oil seals. grand total estimate $2,369. Said vehicle was not safe. I've been a mechanic for 40 plus years, never seen this level of incompetence and lying anywhere throughout my career, I'm retired Veteran now. After I proved them wrong on the other issues, I asked about the exhaust they quoted for muffler ****** and 4 feet of exhaust pipe $425.93. Took 2 days for parts to get in. Took vehicle back dropped off, they said wouldn't be long they would call or text. After almost 3 hours I called for update, they said had to show me something, I go in shop the new muffler and ****** lying in the floor, and they asked where tail pipe was that comes from the muffler out the rear. I said we went over this 2 times already needed muffler and tailpipe, then says the tailpipe was not part of the quote, and they asked me if I wanted to order my own shaped tailpipe, & if I brought it in they could install it. At one point in the conversation I was even asked by the tech how I would suggest they run the pipe from the muffler, and I was completely dumbfounded, I assumed they were trained and had some experience in how to do their jobs, I asked aren't you and exhaust shop? yes, but our pipe ****** doesn't work well, so added another $257.93 which was not part of original quote $683.86. After debit card fee & taxes $706 dollars. And they kept it another day, went to pick it up, Tailpipe is Touching heat shield of fuel tank and laying on the suspension bolt, which I took pictures of and showed them, but refused to redo it right. There is storage fee if you leave it Date of experience: March 22, 2025

  Business Response

  Date: 04/07/2025

  Mr. **** came into our shop on 03-31-2025 and showed me pictures of his exhaust, he then wanted his money back and i informed him that we do no do refunds and that we will make it right with him. Mr. **** was not satisfied with that answer and pro ceded to tell me that he was going down town and file a claim in small claims court, at that point he just walked out of the office. Mr. **** then called back about 4 hours later and apologized for his actions earlyier in the day and once again i told him that we would be more than happy to make the repairs right with him, at that point Mr. **** told me that his vehicle was at another shop for some major repairs and that he would bring the vehicle back to us once those repair's were completed, he explained to me that the other shop would have his vehilce for a couple of months and he would bring it back to us at that time. I told him that would be fine and to just give me a day or 2 notice when that will happen so that we can get his vehicle back to him in the same day, once again he said that would be fine and i thanked him for the opportunity to make things right with him. All we are waiting for now is for Mr. **** to bring the vehicle back to us.

  Customer Answer

  Date: 04/08/2025

  Although there is a new service manager, and they have offered to rectify the situation and repair the exhaust right, I still don't have any faith or trust in this business. And they have made it quite clear they have an absolutely no refund policy, it is a simple take it or leave it. But have a warranty that they have offered keep. I may or may not take them up on it, but most likely research and review some other more trustworthy and reputable establishments. So, for now I will just way my options. And try to make a better decision on how to proceed from here. will definitely try find a shop where their employees are properly trained to do their jobs. And they have efficient functioning tools and equipment to do their jobs. Either way will not be compensated for the extra time it took, or the extra charges that I was not informed of originally. Not to mention will have to make another trip there and wait again to do what should have been done right in the first place, when I went to pick it up and pointed out the issue. Their overwhelming confidence that they are right says it all for me. And they are right they can do whatever they want, and nothing anyone can do about. Whether you like it or not. And from a legal standpoint there's nothing that can be done about it. Best case scenario will be to write it off and go pay someone else to do it or repair it myself. If I do business with any shops from now on will most likely take mine to ********. I want to assume they have higher standards there than Cheyenne does, but from now on will check reviews and be more thorough before trusting any business from now on.

  Customer Answer

  Date: 04/08/2025

  As far as I'm the BBB is concerned this matter can be considered closed. Nothing else follows. Thank you for your time, has been a good learning experience. 

• Initial Complaint

  Date:12/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Just did an exam after having towed my car from Meineke. I would've let it go if things did not turn out to be this off chart. As a result, I decide to lower my rating:(1) issues on the Invoice, specifically Section 3:-we were charge for $200~240 labor rate on a job of 2.5 hrs, while the common practice is $110~140/hr -we were charged $252.34 on the intake manifold runner control valve, while Advanced Auto Parts sells the same part at $191.99 (2) issues that were not handled or even mentioned that we will have to deal with on our own:-the air box clamps are both broken (see the pic "air box.png")-pigtail clips are all broken from removing the intake manifold & causing misfires (see the pic "Pigtail clips.png")-the broken map sensor (not 100% percent sure if that is what the part is called tho) is causing Idle issues (see the pic "3rd broken piece.png")

  Customer Answer

  Date: 12/16/2024

  To make it simple, my only goal is to get my over-charged bills adjusted based on the following details I have provided in the original complaint:
  (1)we were charged $200~240 /hr labor rate on a job of 2.5 hrs, while the common practice is $110~140/hr
  (2)we were charged $252.34 on the intake manifold runner control valve, while Advanced Auto Parts sells the same part at $191.99
  (3)additionally, we were charged $29.70 on the intake manifold casket set, while Advanced Auto Parts sells the same part at $11.00
  (4)a third party informed that it was almost certain that pigtail clips were all broken from Meineke removing the intake manifold and was constantly causing misfires (see the pic "Pigtail clips.png"); would Meineke be willing to pay for it?
  (5)the following broken parts were neither reported in the invoice nor fixed that could contribute to the check engine light when I towed my car back:
  -the air box clamps are both broken (see the pic "air box.png")
  -the broken map sensor (not 100% percent sure if that is what the part is called tho) is causing Idle issues (see the pic "3rd broken piece.png")

  We think the above details are worth reporting to the BBB that the Cheyenne Meineke is not a good mechanics & prospective customers should be aware of it.

   

  Business Response

  Date: 12/27/2024

  On the matter between Mr. ** and Meineke total car care, Mr. ** brought his dodge avenger in on Wednesday November 6th and stated that the check engine light was on after performing troubleshooting vehicle it was determined that it needed a new intake manifold, the runner was broken. The estimated was made and presented to Mr. *** He declined the recommended repairs, stating he did not want to spend the money on a new one.The replacement new part was on back order from the dealership as well.  Mr. ** asked if he found a used one would we install it for him, I informed him that we do not install customer provided parts for warranty and franchise agreement but since the part was not available for some time we decided to help the customer out by agreeing to install his used part and informed him that the labor cost was going to be an extra $160.11 and he agreed to that. After we installed the manifold, the vehicle would run rough after it warmed up and he was aware of this. We then performed troubleshooting for the rough idle issue it was determined that we had a very poor communication with the *** and needed more in-depth trouble shooting. This was relayed to Mr. ** at additional cost.  Mr. ** decided he did not want to put any more money into the vehicle. Mr. ** had the vehicle towed out of our shop on 12/29/2024 and paid his bill.
  
  
  Regarding the pricing. Common practice on labor rate? Back yard mechanics may charge that amount, but the customer needs to check out labor rates from dealerships and other franchises throughout Cheyenne and see what the labor rates are currently.  Unfortunately, we do not sell parts at a cost.  Mr. ** was given prices up front for any work was performed, he then selected from the estimate on what was to be performed on his vehicle.
  We have tried multiple times to reach Mr. ** and have left several messages in attempts to get a look at the so-called clips and to make these issues correct. Mr. ** has not reached back to us to do so.
  
  Mr. ** does not support his claims and fails to give us the opportunity to see if any wrong doings were performed. At this point and time there is nothing more that we can do for him and his accusations.
  

  Business Response

  Date: 12/27/2024

  pick up date is incorrect it was 10/29/2024 not the 12/29/2024

  Customer Answer

  Date: 01/02/2025

  Complaint: 22690151
  
  I am rejecting this response because:

  (1)On the matter between Mr. ** and Meineke total car care, Mr. ** brought his dodge avenger in on W**nesday November 6th and stat** that the check engine light was on after performing troubleshooting vehicle it was determin** that it ne**** a new intake manifold, the runner was broken. The estimat** was made and present** to Mr. *** He declin** the recommend** repairs, stating he did not want to spend the money on a new one. The replacement new part was on back order from the dealership as well. Mr. ** ask** if he found a us** one would we install it for him, I inform** him that we do not install customer provid** parts for warranty and franchise agreement but since the part was not available for some time we decid** to help the customer out by agreeing to install his us** part and inform** him that the labor cost was going to be an extra $ ****** and he agre** to that. After we install** the manifold, the vehicle would run rough after it warm** up and he was aware of this. We then perform** troubleshooting for the rough idle issue it was determin** that we had a very poor communication with the *** and ne**** more in-depth trouble shooting. This was relay** to Mr. ** at additional cost.  Mr. ** decid** he did not want to put any more money into the vehicle. Mr. ** had the vehicle tow** out of our shop on 12/29/2024 and paid his bill.
  -"inform** him that the labor cost was going to be an extra $ ****** and he agre** to that":lie. They can almost say that to every single overcharg** item in order to get away, dont they?
  -"After we install** the manifold, the vehicle would run rough after it warm** up"
  *well, they present** the *** (Powertrain Control Module) code issue to be so major that w/o fixing it there is no way the car could move at all;
  *i follow** up with asking the specific question: so when i brought the car in, it might have the check engine light on & the car body even shak** from time to time at brakes, but it was able to start & run. Now after you guys fix** the intake manifold issues, you are telling me it would NOT start & run any more just because of the *** issues? can you confirm that is what you are saying? he said yes & literally li** to my face 
  *i told them should that become any concern, i would use the free towing service that came with my AAA membership so they did not have to worry
  *the steering wheel was solidly lock** when i check** out the car; at that moment I start** realizing the Meineke had been lying about the car not being able to start & run 
  -"Mr. ** had the vehicle tow** out of our shop on 12/29/2024 and paid his bill.": i think he meant 11/29/2024. The carelessness in their behavior does seem common in my experience with Cheyenne Meineke 
  
  (2)Regarding the pricing. Common practice on labor rate?  Back yard mechanics may charge that amount, but the customer ne**s to check out labor rates from dealerships and other franchises throughout Cheyenne and see what the labor rates are currently. Unfortunately, we do not sell parts at a cost. Mr. ** was given prices up front for any work was perform**, he then select** from the estimate on what was to be perform** on his vehicle. We have tri** multiple times to reach Mr. ** and have left several messages in attempts to get a look at the so-call** clips and to make these issues correct. Mr. ** has not reach** back to us to do so.
  -"customer ne**s to check out labor rates from dealerships and other franchises throughout Cheyenne and see what the labor rates are currently" 
  *they are suggesting their services are of the premium level, which I find hard to believe. With the misteriously broken pigtail sensors,  disconnect** map sensors, etc, their services probably will not match up to most "back yard mechanics", let alone "dealerships and other franchises throughout Cheyenne."
  -"We have tri** multiple times to reach Mr. ** and have left several messages": by multiple, I think he meant the single call follow** with a single voice message on 12/19/2024 during our driving in the mountain. 
  -"Mr. ** has not reach** back to us to do so." so i have not had enough car parts broken or enough money con-** at the first visit, i have to go back for a second round? Nah, I prefer not to trip over the same rock twice. 
  
  (3)Mr. ** does not support his claims and fails to give us the opportunity to see if any wrong doings were perform**. At this point and time there is nothing more that we can do for him and his accusations.
  -so these pictures are not good proof of "wrong doings"?
  
  In the end, I do believe if Cheyenne Meineke maintain** their integrity with their processing, I would not have wast** extra time, money, & energy on double- or even triple-checking the car situations. Instead, the dishonest behavioral patterns of exagerating, lying, hiding their mistakes, and deceptively substituting one scene for another have been consistently oberserv**. I do believe it is objective conclusion to describe them as a NOT very honorable business practice overall. More importantly, prospetive client deserves to be aware of the risk of dealing with them. At least make sure to record the phone calls, emails, etc., if they have to under any circumstances.
  
  Regards,
  
  ****** **

  Business Response

  Date: 01/21/2025

  In regard to Mr. *** statement we find that his compensation request is out of line, his so-called 3rd party where he brought the used part from was the wrong part, so he had to reorder a different one and we do not know if he ever got his money back from that company. It is not our fault that his vehicles intake manifold came in broken on a 16-year-old vehicle with ******* miles on it. Mr. ** was advised up front prior to any repairs being performed for all charges in parts and labor in which he had to authorize to be performed. We have talked to Mr. ** after calling with a cell phone as he would not answer the company phone calls. We offered several times to bring the vehicle in so we can look at it and address the issues he believes we caused. Without the opportunity to inspect the vehicle ourselves we are relying on Mr. *** word that everything that went wrong according to Mr. *** vehicle was our fault. As it stands, we are all relying on Mr. *** claims and statements.  Mr. *** was advised of the recommended repair that needed made and he chose not to do that, and he again chose to go for used parts.  We have never recommended used parts for repairs for these reasons. Mr. ** made some not so good choices and now he wants someone else to be responsible for those choices he made

  Customer Answer

  Date: 01/29/2025

  In regard to Mr. *** statement we find that his compensation request is out of line, his so-call** 3rd party where he brought the us** part from was the wrong part, so he had to reorder a different one and we do not know if he ever got his money back from that company. It is not our fault that his vehicles intake manifold came in broken on a 16-year-old vehicle with ******* miles on it. 
  -which part of my complaints makes Cheyenne Meineke think I ever consider the intake manifold to be their fault? my complaints are mainly about the overcharging of labor rates & replacement parts, which i think should stand whether the car is 16-yr or 16-day old; please read the communications thoroughly as this is wasting time for both parties
  -let us not ignore the blindingly obvious. there has been an escalation in my situation, as a third party local body shop in Cheyenne had to be involv** to evaluate the Cheyenne Meineke's job; things could have be simple & straightforward if Cheyenne Meineke kept their performance professional and honest; therefore i request the extra compensation
  -also, the local 3rd party body shop in Cheyenne is different from the online business where i got the us** inake manifold; however, both of them are irrelevant to this case here 
  
  Mr. ** was advis** up front prior to any repairs being perform** for all charges in parts and labor in which he had to authorize to be perform**. We have talk** to Mr. ** after calling with a cell phone as he would not answer the company phone calls. 
  -I answer** a similar question in the previous response; please read the communications thoroughly as this is a waste of time for both parties: 
  *"by multiple, I think he meant the single call follow** with a single voice message on 12/19/2024 during our driving in the mountain"
  *in other words, I was not avoiding their company call; i just didnt have cell phone reception in the mountains
  -during the said call made by his "cell phone" on Jan. 9, 2025, i specifically ask** if it would be a true statement that my claims were only bas** on facts, & he answer** yes; now he is claiming my "request is out of line"; so their criteria is not truthfulness but affordableness? This is absurd.
  -"all charges in parts and labor" means they could charge however much they want on whatever service they make up, even after breaking car parts like the pig nails for no reaons? isn't it a common sense that such behaviors disqualify Cheyenne Meineke from honest business practices?
  
  We offer** several times to bring the vehicle in so we can look at it and address the issues he believes we caus**. Without the opportunity to inspect the vehicle ourselves we are relying on Mr. *** word that everything that went wrong according to Mr. *** vehicle was our fault.
  -my complaints are mainly about the overcharging of labor rates & replacement parts. Why & how can they be fix** by bring my car back to Cheyenne Meineke?
  -I answer** a similar question in the previous response:
  *"so i have not had enough car parts broken or enough money con-** at the first visit, i have to go back for a second round? Nah, I prefer not to trip over the same rock twice."
  *after being li** to my face about my car situation & having to find out what they really did through a third party check-up service, i no longer trust in the dignity of Cheyenne Meineke; things could have be simple & straightforward if Cheyenne Meineke kept their performance professional & honest; however, that phase has now pass**
  
  As it stands, we are all relying on Mr. *** claims and statements. Mr. *** was advis** of the recommend** repair that ne**** made and he chose not to do that, and he again chose to go for us** parts. We have never recommend** us** parts for repairs for these reasons. Mr. ** made some not so good choices and now he wants someone else to be responsible for those choices he made
  -my complaints are mainly about the overcharging of labor rates & replacement parts. please read the communications thoroughly
  -as far as i am concern**, "You can't let the fox guard the henhouse." Cheyenne Meineke has NOT been honest on their operations to begin with, why will they now? I am afraid they would likely take the chance to cover up their mistakes & turn it around to blame me making false claims.
  
  Once again, the dishonest behavioral patterns of exagerating, lying, hiding their mistakes, and deceptively substituting one scene for another have been consistently oberserv**. I would not have wast** extra time, money, & energy on double- or even triple-checking the car situations if Cheyenne Meineke could have 
  kept their performance professional & honest. I believe that prospetive clients deserve to know the truth.

• Initial Complaint

  Date:08/23/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/22/22, I went to this shop to seek repair of a punctured fuel tank. After telling them I couldn’t pay for a full replacement, I told them that I would need access to my vehicle at some point later as the vehicle is also my home and I had some things I had to get out of it to bring to the hotel as it was immovable. For the price of “troubleshooting leaking fuel tank”, I was quoted at $130 plus tax on 8/22/22. When I was told that the reason that my vehicle was still in the garage where I was unable to access it the night before was because I had not paid for the troubleshooting, even though I had told them that the trouble was that it was punctured, I told them I’d pay so that I could get it out and patch the tank myself to get me 60 miles away. When doing this, I was instead charged $180 plus tax for the troubleshooting and when I asked the front desk about it, the employee said they didn’t know what the boss did but that she had finalized the bill this morning. All I’d like is a refund of the $53 dollar inconsistency between invoices regarding RO #*****.

  Business Response

  Date: 09/14/2022

  Good morning.
  
  Yes, this customer was in our shop for fuel repairs.  Due to the puncture in the fuel tank, replacement was the only option.  We initially told him we charge $130.00 for troubleshooting plus taxes and fees. 
  
  The customer was called and notified that the fuel tank needed to be replaced. He declined the recommended repairs, stated to park the vehicle outside. We then informed him that we close at 5pm so he would need to be here prior to pay his Invoice before we could release the vehicle.  Customer did not return before 5pm so the vehicle was left in the shop as it had an outstanding  invoice.  Customer did return at 7pm that night.   What he failed to divulge is the fact that he tried kicking in the walk in door to the shop to obtain his vehicle. This inturn set off the motion sensor on the alarm and cameras which inturn notified the police dept. Two Officers showed up and got him settled down and investigated. They made him either leave or he could leave with them in the squad and charges would be issued.  He then called an uber (we think) and he left the scene. 
  
  The next morning we found damage to the door (we have pictures).  The additional $50 plus tax was to have the door inspected and repaired for damage. This fee was passed onto the customer that did the damage.  Customer came mid morning  and wanted to pay for his invoice. It was explained to him that due to him damaging the shop door he was being charged for it. He didn't think that he should have to pay for that. We explained that we have him on camera and I can get the police report. He then paid his invoice and then proceeded to try and repair his vehicle in our lot.  At this point and time or in the future,  we are not going to refund anything to him.  Be advised that the customer did know about the extra charge as he threatened to call Meineke Corporate offices regarding it. 
  
  Thank you.
  
  Randy C****
  Meineke Car Care of Cheyenne
  Cheyenne, WY 82009
  307-222-2515

  Customer Answer

  Date: 09/19/2022

  Complaint: ********
  
  I am rejecting this response because: Multiple statements made in this response are false. When I asked my vehicle to be left outside, there was no mention to me about having to pay the invoice beforehand. As the vehicle was immobile, there was no “flight risk” factor regarding me not paying, and I was told that it would be left outside so that I could come back and get more of the belongings that I needed for the night.

  In regard to the claim that I “tried to kick the door in”, I had seen a light on inside and was trying to get the attention of someone inside so that I could get the rest of the belongings that I needed and, after knocking with my hands, I had tried to lightly kick at the door in the hopes that it might be heard better there was little to no force behind this, and certainly not enough to cause any damage. Any damages to the door were likely there before my visit. After being told that the reason that the shop would not even attempt a repair was that they were worried about the safety of such an attempt because the vehicle was my home, being barred from even retrieving more items from my home was an incredibly upsetting turn of events.

  
  Regards,
  
  ******* *********

  Business Response

  Date: 09/20/2022

  ******* told us to leave it outside, we explained to ******* that it would need to be paid for before we close at 5 pm for us to do so.  A flight risk because it was immobile, really what about a tow truck, trailer or just a log chain and another vehicle....Why would Any Company leave an item outside, unsecured that has not been paid for?  ******* is trying to put the blame on us for his own ignorance and not being here to pay for his invoice before we closed.

  Far as attempting to make a repair he was give an estimate and he declined to do. *******, not being a certified mechanic want us to Weld the hole in his gas tank, That sure would have been a great idea. 

  ******* was not able to keep himself in check  and seen the security light on in the shop back wall and instead of calling the store number where he would have been prompted to dial 9 for emergency service , he decide to not lightly kick the door but to kick it hard enough way up at the door handle, This is a security door, which kept him from gaining access that he wanted. A lightly kick would have been at the bottom of the door.

  The Cheyenne police Department showed up and made the report. They had to calm ******* down to even just talk with him.  ******* should get the police report from the police department. I'm sure it shows how he had a choice to get uber or jail.