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Business Profile

Water Softener Supplies

Culligan Water Conditioning

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Water Softener Supplies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/23/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not getting my refund after I dropped off the bottles and canceled my account back in November

    Business Response

    Date: 02/12/2025

    Customer canceled account, she was made aware that we have to have 30 days of no activity on the account to properly perform a search to ensure that deposits are correctly applied to the account and then the refund will be submitted. They go through the **************** and once approved they issue checks, the process can **** *-8 weeks after submitted. The refund was submitted 30 days from the cancellation as promised. It was approved and the check has been issued. I spoke with my office manager as it seems that the main issue was a miscommunication of the process itself so that we hopefully can avoid this in the future.

    I had talked with **** and informed her that the check had been cut and sent out but have not gotten any response back.

Culligan Water Conditioning is NOT a BBB Accredited Business.

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