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ComplaintsforFremont Motor Sheridan Inc
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Complaint Details
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Initial Complaint
07/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Our truck needed a warranty repair back in Nov and they chose nit to do it. They didn't do the repair. Went in today for routine maintenence and they said the repair needs to be done but no longer under warranty.Business response
07/19/2024
Our General Manager, ***********************, spoke to *************************** at 2:42 PM on 7/19/24. ***** explained to **************** that there was a sincere mix up in communication and we apologize for the confusion.
At the time that **************** was advised that the axle was leaking on his Tacoma, we failed to schedule an appointment and order the parts for the necessary repair. **************** informed **************** that our team should have initiated the scheduling of the repair appointment at the time the leaking **** was discovered.
**************** informed **************** that we will be happy to repair the issue under factory ****** warranty, as the concern with the axel was discovered prior to the three-year time frame of warranty expiration.
**************** informed **************** that he appreciated his phone call and the clarification.
We will make certain that the necessary repairs are performed as quickly as possible. We consider this issue to be resolved.
Thank you.
Customer response
07/25/2024
Better Business Bureau:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Regards,
***************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.