Reviews
162 Customer Reviews
Review from Jennifer N
1 star02/12/2025
I reached out to AARP to assist with finding Medicare additional coverage. The very next and EVERY DAY since that call I have recieved at the least 5 to 6 spam calls a day in referance to medicare coverage. Ive had my celluar service several years and never has this happened until I called AARP. They are obviously selling contact information. I'm a disabled veteran and these calls are affecting my PTSD. I'm goin to be forced to change my contact number where all of my medical providers reach me which will be a enormous inconvenious to say the least. It's 1150AM I have already received 4 calls this morning.
AARP Response
02/13/2025
Hello ********,Thanks for your feedback. Please email us at *************************************** for further assistance in your inquiry.Thanks *****Review from Louise C
5 stars02/12/2025
I have been getting mailing offers to join AARP for at least 10 years now, I have received yet another letter from AARP $20.00 for one yr. Up to 5 yrs for $79.00 .I've never taken the opportunity to join this AARP, but have thought about it every time I get a letter from them. Now I am 62 yrs old and my eye's are in a bad way, I am in need of eye surgery because of cataracts, the eye doctor said that I should have it done and the sooner the better. But I've no insurance to help pay for this so I considered joining the AARP in hopes that they would be the best option for my problem. I want to say " THANK YOU BETTER BUISSINESS BUREAU " because after reading the complaints from the people who are, was, members with the AARP and their affiliates, have helped me with this decision. Therefore I also would like to thank the people who have wrote in their experiences they had to the BBB. I shall continue to search for another source for some help. One who is accredited with the ***********************. Thank you all, ****** *****.AARP Response
02/13/2025
Good morning, ****** thanks for your feedback. We would love to discuss the matter further regarding your concerns. Please email us at *************************************** for further assistance.Sincerely *****Review from Kenneth B
1 star02/03/2025
Total and complete scam. AARP preys on older Americans with no benefits unless 10 or 15% can be thought of a benefitAARP Response
02/05/2025
Dear Mr. ************* you for your two years as an active AARP member and for your *********** addition to the multitude of benefits offered (please visit: **********************************************************************), AARP strengthens communities and fights for the issues that matter most to families such as healthcare, employment security and retirement planning.I have sent a digital version of our membership guide to the email you provided.Sincerely,***** *************Review from Robin W
1 star02/03/2025
I am really upset about the deceptive AARP promo with Consumer Cellular! You advertise 2 lines for $55... BUT fail to mention that price does NOT include taxes and other fees.. AND that data usage is SHARED by the 2 phones, so the actual bill is $68/month w/out full data usage.For an organization that is supposed to HELP seniors with lower costs services, CC is a total bait and switch LIE... I suggest you start being HONEST with your members in ALL advertising and promotions. There is really no reason at all to be a member of AARP when you cannot be trusted to be HONEST with your offers to your members!AARP Response
02/04/2025
Hi ***** **********,
Thank you for contacting BBB regarding your concern with the AARP promo with Consumer Cellular. You had contacted AARP previously regarding this issue and the case was forwarded to Consumer Cellular for a review. As I stated in our previous conversation, Consumer Cellular advised that they offer a special rate plan for $55-for-two to customers who are ********************** members. The plan is $55 a month plus tax for two lines of service with unlimited talk, text, and date.
Consumer Cellular confirmed that they spoke with you on 11/22/24 and explained that their invoice total consist of $55 for monthly charges, as well as any standard taxes and surcharges. Information regarding this plan can be found at *********************************************************.
Consumer Cellular also mentioned that all taxes and fees are clearly outlined on Consumer Cellular's monthly invoices, most of which are mandated by federal, state, county, or municipal governing bodies.
We apologize again for any inconvenience. Should you have any additional questions, please do not hesitate to contact me directly at **************. Thank you for your valued membership with AARP.
Review from Maria A
1 star01/09/2025
AARP and its affiliates DOES FALSE ADVERTISEMENT So that you can click bait and get them as a Medicare advantage plan under uhc!! They promise those FOOD Allowance cards to seniors through social media up to 2000 to ***** dollars and when you call the number they tell you with certain Medicare advantage plans you are allowed which AARP was one. The agent promised 50 dollars every month towards that's thats why I accepted AARP! It's a LIE. 2 months with the card you get 0 dollars!! Don't fall for the ***** online that promise food allowance cards through Medicare!Save your time and Energy! False ADVERTISEMENT and they should Be SUED !!!!AARP Response
01/10/2025
Hi *****! Thank you for taking the time to submit a comment pertaining to UnitedHealthcare. I require additional details in order to review the concerns you have brought to our attention. I will be sending you an email to request additional information.Review from Karen G
1 star11/13/2024
I have towing service from AARP through Allstate insurance Company. It took AARP and Allstate four(4) hours for a tow truck to arrive after I had an accident, during which time I made at least 7 phones to complain that no one had come. Finally, a National Roadside Services tow truck showed up but did not have the the flatbed I had requested or other proper equipment for to complete the tow. The driver said National Roadside Equipment was cheap. AARP and Allstate then sent out a second tow truck from another company, which did not arrive for 2 1/2 more hours. When it did, the driver could not find my mechanic's address, which I had given to him and which is only about 7-8 miles away. It took 8 1/2 hours, beginning at 9:00 a.m., to when the car was finally dropped off at 5:30 p.m. for this nightmare to end.Review from Harold R
1 star11/08/2024
A fraud and a sham , I have been banned from redeeming points in rewards . Without notice nor explanation!AARP Response
11/21/2024
Dear Mr. ******* appears that the issue you experienced was resolved earlier this week. If this is not the case, please email the ************* representative who reached out to you this week.Sincerely,***** *************Customer Response
11/23/2024
I received a nasty email. Accusing me of fraud. And when I asked what I supposedly did , nothing was explained to me and Im losing ******* points I earned because I had been blocked for nearly 3 weeks of using them. So, can someone explain what fraud I am accused of????Review from Lori H
1 star10/06/2024
I have had AARP for close to 3 years and at first, I was excited about the membership. But as time has gone by I have not been able to use these so-called benefits . It is very frustrating when you need help but you cant get it because it is not covered under AARP. So why continue to subscribe to AARP? When it comes time to renew I will not renew my membership.AARP Response
10/08/2024
Dear Ms. ************ you for your active AARP membership. As you know, there are multiple benefits of AARP membership that can be found at: **************************************************************************** do not see any previous contact regarding an issue in your AARP membership profile. I will contact you via email to see if there is a specific issue with which we can be of assistance.We appreciate your past and continued support.Sincerely,***** **************Review from Bobby m
1 star10/01/2024
bought a 5 year membership. Only had a couple months and used their travel service. Tried multiple times to talk to someone about helping me with issues with the car rental. i couldn't get any help...its the weekend. they respond to bad comments on their page, so i was contacted there and told how to send private messages. What they told me to do was wrong, no tabs etc where they said. So i called the helpline to help me with this and or my rental issue. The customer ********************** line does not go to *****************. The person on the other side did not understand my issue, said he couldn't transfer me to the US or even get me a supervisor. so i told this in the community as well, i was told to use the chat now...I did. After repeating myself and giving the person all kinds of info about me....all of which could have been gotten by my member number. to be told it would be 3 days before i got any help!!!!! what a crock of SH*T. told them to cancel. they are more trouble then worth. they sell a service with no customer **********************!!! Absolutely Horrible, dont waste your time or money or your sanity.AARP Response
10/02/2024
Thank you for contacting AARP regarding your concern with the reservation you made for a rental car from Alamo, through the AARP ************** During our telephone conversation today, October 2, 2024, you informed me that you have already resolved this issue on your own. If you have any additional questions or concerns, please contact AARP directly at **************.
We apologize for any inconvenience this issue may have caused. Thank you for your valued membership with AARP.
AARP Response
10/02/2024
Thank you for contacting AARP regarding your concern with the reservation you made for a rental car from Alamo, through the AARP ************** During our telephone conversation today, October 2, 2024, you informed me that you have already resolved this issue on your own. If you have any additional questions or concerns, please contact AARP directly at **************.
We apologize for any inconvenience this issue may have caused. Thank you for your valued membership with AARP.
AARP Response
10/02/2024
Thank you for contacting AARP regarding your concern with the reservation you made for a rental car from Alamo, through the AARP ************** During our telephone conversation today, October 2, 2024, you informed me that you have already resolved this issue on your own. If you have any additional questions or concerns, please contact AARP directly at **************.
We apologize for any inconvenience this issue may have caused. Thank you for your valued membership with AARP.
AARP Response
10/02/2024
Thank you for contacting AARP regarding your concern with the reservation you made for a rental car from Alamo, through the AARP ************** During our telephone conversation today, October 2, 2024, you informed me that you have already resolved this issue on your own. If you have any additional questions or concerns, please contact AARP directly at **************.
We apologize for any inconvenience this issue may have caused. Thank you for your valued membership with AARP.
AARP Response
10/02/2024
Thank you for contacting AARP regarding your concern with the reservation you made for a rental car from Alamo, through the AARP ************** During our telephone conversation today, October 2, 2024, you informed me that you have already resolved this issue on your own. If you have any additional questions or concerns, please contact AARP directly at **************.
We apologize for any inconvenience this issue may have caused. Thank you for your valued membership with AARP.
AARP Response
10/02/2024
Thank you for contacting AARP regarding your concern with the reservation you made for a rental car from Alamo, through the AARP ************** During our telephone conversation today, October 2, 2024, you informed me that you have already resolved this issue on your own. If you have any additional questions or concerns, please contact AARP directly at **************.
We apologize for any inconvenience this issue may have caused. Thank you for your valued membership with AARP.
AARP Response
10/02/2024
Thank you for contacting AARP regarding your concern with the reservation you made for a rental car from Alamo, through the AARP ************** During our telephone conversation today, October 2, 2024, you informed me that you have already resolved this issue on your own. If you have any additional questions or concerns, please contact AARP directly at **************.
We apologize for any inconvenience this issue may have caused. Thank you for your valued membership with AARP.
Review from Breionna H
1 star09/24/2024
AARP has really ****** me off how do you remove money from someones account , provide them with no product and cant explain why? Were not talking about chump change $1000 in the wind but aarp cant explain why I dont have my money or the gift cards . UNACCEPTABLE . I hope they get shut down and I would suggest ANYONE purchasing anything from the em if this is how theyre going to treat there customers . Called and spoke with an agent this morning for the ************************************************ the notes no help at all . This is so frustrating especially when its messing up your vacation . AARP IS TRASH AND I WILL NOT BE RENEWING MY SUBSCRIPTION WITH THEM DONT IRDER ANYTHING FROM THEMAARP Response
09/26/2024
Hello. Thank you for your inquiry. We apologize for the inconvenience you're experience. I'll reach out to the mmber of our team handling your inquiry directly to try and get this resolved as quickly as possible for you.
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